526 results found

1. template design can not be previewed

   All of the template designs are coming up blank even when selecting preview. I am new to InDesign and this simple thing is disappointing

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2. Display Performance view high quality crashing

   When viewing an indesign document when the Display performance is set to "High Quality"indesign often crashes. Even when it's just a single object.

   MacBook Pro (M1)
   macOS 12.2.1
   indesign 2023 (18.0)
   x2 ASUS PB279 (3840x2160)

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3. InDesign crashes after making changes to the document after exporting to pdf

   InDesign exports to PDF fine. But after looking the pdf over, I usually want to make changes. Making any more than about five changes to an InDesign document after exporting it to PDF will make InDesign crash, regardless of what those changes are. It's happening on every single document since the latest update.

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4. Crash on Importing Large Word File

   InDesign v17.4
   macOS 12.6 Monterey
   Mac Studio (2022)

   InDesign is crashing on importing a large (859-page) Word .docx file. The document begins to import for a couple of seconds but then InDesign crashes and there is a 'may be damaged' warning on reopening the file.

   Attempts were made to import into a completely new document and multiple variations of import settings have been tried, as has resaving, duplicating and deleting comments and saving the Word file. Smart Text Reflow has also been turned off but this hasn't helped.

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5. crash split layout view

   InDesign (randomly) crashes when copying/pasting from one view to the other in split layout view.
   At this time I'm working on a Windows 10 machine with InDesign 17.3 installed, but I've had this isue already for years, going back to InDesign 14. The problem occured also on Mac machines with Sierra and Catalina installed.

   I can't timely reproduce the issue, it happens randomly, but always with split layout view in use. Only today InDesign crashed already 7 times while I was working in split layout view.

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6. Indesign is unusable

   Since the last update Indesign is barely usable. It crashes 10 times a day and with no explanation. Changing fonts, placing objects, updating graphics, all seem to cause it to crash. Suitcase is also causing problems with Adobe fonts which I can't seem to resolve. This is by far the worst update to Indesign that has come out. Forget adding new features, fix the problems with the program first so it is at least usuable.

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7. Create Merged Document causes Indesign to hang and crash

   1. Version of Adobe InDesign, InCopy or InDesign Server: Adobe InDesign 2021 v16.4 macOS Big Sur 11.6
   2. Steps to reproduce the issues: Select Data Source in Data Merge panel options Assign data placement field in document's master page Click "Create Merged Document..." in Data Merge panel options
   3. Expected result: InDesign should insert data from selected source document and create new pages for all records.
   4. Actual result: Source document is imported correctly, and preview in Data Merge panel displays correct data, but when I click "Create Merged Document..." in Data Merge panel options it cause Indesign to hang, the application stops responding and I need to Force Quit. Document does not merge. Screenshot uploaded.

   **The "How to Submit Crash Report" link on the Bug submission page is broken. It is missing a colon after https.
   Broken link: https//helpx.adobe.com/indesign/kb/submit-crash-reports.html

   1. Version of Adobe InDesign, InCopy or InDesign Server: Adobe InDesign 2021 v16.4 macOS Big Sur 11.6
   2. Steps to reproduce the issues: Select Data Source in Data Merge panel options Assign data placement field in document's master page Click "Create Merged Document..." in Data Merge panel options
   3. Expected result: InDesign should insert data from selected source document and create new pages for all records.
   4. Actual result: Source document is imported correctly, and preview in Data Merge panel displays correct data, but when I click "Create Merged Document..." in Data Merge panel options it cause Indesign to hang, the application stops responding… more

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8. InDesign crashes and cannot be shut down until a hard reset is performed on Mac OS computers

   My colleagues and I have been collaborating on an indesign document on a share drive. Whenever one of us has recently opened, made any changes, and then closed it - if the other person then opens it from their computer, it crashes InDesign and it cannot be "Force Closed" and also InDesign doesn't show up in the list of open applications within Mac OS Activity Monitor.

   I'd post logs and screenshots, but (A) I don't know which logs or where to find them, and (B) our computers crashed hard after this, even preventing Electron and other apps from accessing the HD so we had to do a hard reset and lost our screenshots.

   My colleagues and I have been collaborating on an indesign document on a share drive. Whenever one of us has recently opened, made any changes, and then closed it - if the other person then opens it from their computer, it crashes InDesign and it cannot be "Force Closed" and also InDesign doesn't show up in the list of open applications within Mac OS Activity Monitor.

   I'd post logs and screenshots, but (A) I don't know which logs or where to find them, and (B) our computers crashed hard after this, even preventing Electron and other apps from accessing the… more

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9. idml import

   When I open a specific IDML file Indesign crash and stop it all.
   InDesign 16.2.1 x64

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10. Crash on Export Interactive PDF inDesign 16.1

    Crashes when exporting PDF interactive

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    Need More Info  ·  AdminSanyam Talwar (Senior Lead Software Engineer, Adobe InDesign) responded

    Please send the following information to santalwa@adobe.com :

    Reproducible Steps – What were you doing when InDesign the issue occurred?
    • Video recording of the issue?
    • Is(Are) the issue related to a specific document(s)/asset(s)? If yes, could you provide the document(s)/asset(s) to us? Please package the entire document (To package the document, choose File → Package…)

    —
    Adobe InDesign Team

11. tools

    The tools are blocked on the Type again! I can't get all the tools. It's happened before and after update this problem has been settled. But now the problem come back. What can I do? now the app is up to date 16.2 and it's still stuck.

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12. Crash when selecting bullet paragraph style

    I'm trying to select Bullets and Numbering under Paragraph Style Options, and every time I do, InDesign crashes.

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13. Save/Save as corrupts file

    InDesign 2021, running on Mac OS 10.14.6, on a iMac (Retina 5K, 27-inch, 2019)

    I recently "upgraded" my version of InDesign to the latest 2021 version. I thought, why not, new features, upgraded stability.

    Or so I thought....

    I started working on a document, a newsletter, that I retrieved from our archive as it is a quarterly magazine. I opened the file and proceeded to start working on it. Did a couple of pages and thought I'd better save it.

    Command+s, message pops up saying this file is damaged and/or corrupt, save it as something else. Which I did, and so it came up with another warning saying, "this file is damaged and will be recovered".

    Ok, so I saved a recovery file, tried to open that, then I got hit with a InDesign serious error warning and will be shut down.

    Tried again a few times and went through the same process. So then I thought it may be the preferences, So I launched the application holding down shift+option+command and it seemed to work. I managed to actually save a document without any corruption. Great!

    I thought I'd sorted it, now, tried to work on my document again and its doing the same thing.

    Got sick of my time being wasted.

    Uninstalled

    Re-installed the previous InDesign and it seems to be fine now.

    I installed the latest version as it boasted "upgraded stability" This is very much so, not the case.

    InDesign 2021, running on Mac OS 10.14.6, on a iMac (Retina 5K, 27-inch, 2019)

    I recently "upgraded" my version of InDesign to the latest 2021 version. I thought, why not, new features, upgraded stability.

    Or so I thought....

    I started working on a document, a newsletter, that I retrieved from our archive as it is a quarterly magazine. I opened the file and proceeded to start working on it. Did a couple of pages and thought I'd better save it.

    Command+s, message pops up saying this file is damaged and/or corrupt, save it as something else. Which I did, and… more

    2 votes

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14. Indesign 16.0.1 sometimes crashes when saving

    Indesign 16.0.1 on my month-old iMac, crashes daily usually when I'm saving my 80 page catalog, I don't know when it will happen. The book contains links from Drive, Dropbox and another computer.

    Yesterday's crash damaged the file but luckily I could use a recently saved version.

    2 votes

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15. InDesign 16.0.1 can't recover file from crash

    Running InDesign 16.0.1 on Catalina. Mac workstation connected SMB to Windows server.

    InDesign crashes shortly after working in a different program and returning to InDesign. Report the crash then try to reopen InDesign from doc icon (or CC). It crashes again. Report, reopen from doc icon (or CC, or in applications folder). Get error message that InDesign crashed trying to load the recovery file, can't locate the recovery file. In order to open InDesign I must click "no" to not try to recover the file.

    I have reset preferences, created a new workspace (instead of using previous version's saved workspace), uninstalled and reinstalled several times.

    Mostly returning to InDesign from Chrome – Version 87.0.4280.88 (Official Build) (x86_64). Or from Photoshop 22.1.

    The recovery folder has 70 files from Oct.-Dec. 2020.

    Attached are screenshots of the crash reports and the error message from InDesign. There was only one doc open and it was saved with a filename, there was no "untitled" file open.

    Running InDesign 16.0.1 on Catalina. Mac workstation connected SMB to Windows server.

    InDesign crashes shortly after working in a different program and returning to InDesign. Report the crash then try to reopen InDesign from doc icon (or CC). It crashes again. Report, reopen from doc icon (or CC, or in applications folder). Get error message that InDesign crashed trying to load the recovery file, can't locate the recovery file. In order to open InDesign I must click "no" to not try to recover the file.

    I have reset preferences, created a new workspace (instead of using previous version's saved workspace),… more

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16. text crash

    Every time I select a text box or select/highlight the content, InDesign crashes.

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17. InDesign crashing while saving the document to GoogleDrive

    Crashes when saving to google drive.

    Not only crash the program, but the whole laptop. Running MBP 2017.

    File was lost and corrupted the original file.

    Lost hours of work.

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18. Updating Excel file causes crash

    InDesign 2021 on Mac 10.14.6
    Clicking link to update file causes immediate crash.
    A quick internet search finds that his been a long ongoing issue. (Maybe fixed at times? I'm not seeing posts for 2021 version.)

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19. switching between documents in just upgraded (16.0.1) takes around one minute

    both documents are similar, 20 pages, Indesign has 1GB RAM occupied.

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20. Running OS Big Sur 11.0.1 on 2019 Mac 27", InDesign 16.0.77. Crashing program the moment I click on an image file on a page in InDesign.
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    Need More Info  ·  AdminSanyam Talwar (Senior Lead Software Engineer, Adobe InDesign) responded

    Please submit the crash report to us. (Guidelines to submit crash are available at (https://helpx.adobe.com/indesign/kb/submit-crash-reports.html )

    Also, please send the following information to santalwa@adobe.com :
    • Reproducible Steps – What were you doing when InDesign crashed?
    • Video recording of the crash?
    • Is(Are) the issue related to a specific document(s)/asset(s)? If yes, could you provide the document(s)/asset(s) to us? Please package the entire document (To package the document, choose File → Package…)

    —
    Adobe InDesign Team