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21 votesClosed: Not Reproducible ·
AdminSanyam Talwar
(Senior Lead Software Engineer, Adobe InDesign)
responded
To identify the cause of this issue, we started our investigation with the aim to resolve it. You might have also received an email from us seeking more details to help in our investigation.
We’ve concluded our investigation and came up with the following: Either the issue is fixed in the latest release of InDesign or the issue was intermittent at the time of its reporting and is not reproducible now.
We recommend you upgrade to the latest version of InDesign 2025(v20.0.0.095) as it is more robust and contains a lot of bug fixes.
We seek your support in our continual effort to improve InDesign.
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Adobe InDesign Team
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19 votes
We're looking into this issue.
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Adobe InDesign team
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7 votes
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27 votes
Please send the following information to santalwa@adobe.com :
• Video recording of the issue?
• Is(Are) the issue related to a specific document(s)/asset(s)? If yes, could you provide the document(s)/asset(s) to us? Please package the entire document (To package the document, choose File → Package…)Workaround: Restart InDesign
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Adobe InDesign TeamC
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3 votes
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commented
OS 13.2
InDesign 18.1I have the same problem, with different keys -- but they're all on my extended keyboard. I have assigned a number of custom key commands using keys on the 10-key portion which stopped working on the last update. I have tried swapping out keyboards, tossing and rebuilding preferences, deleting and reinstalling ID, launching ID in a different user account -- problem persists.
This is _not_ a problem in the latest version of Illustrator.
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33 votes
Hello All,
Thank you for your patience all this while.
This issue is now fixed in the latest update (Id 14.0.1) of InDesign CC.
If you are unable to see the update notification yet, open the menu (three dots) from the top-right of Creative Cloud desktop application and click on ‘Check For App Updates’.Once the update button is shown against InDesign CC, click on the button to update your InDesign to Id 14.0.1 for the fix of the issue.
Do let us know in the comments, if you face any problem with the new update.List of fixed issues can be found at: helpx.adobe.com/indesign/kb/fixed-issues.html
Regards,
InDesign TeamC
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8 votes
Fix for this issue is now available in the latest release of InDesign 2022 - that is, InDesign 17.4 version.
Please update to this version to get the fix.
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Adobe InDesign team
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commented
I posted on Aug 7 that flushing caches fixed the issue, but it didn't last. ID locks up over and over every day opening the same suite of files for the same missing fonts. Switching font versions between projects is a part of my workflow. Missing fonts should not not cause minutes' worth lockup. I've deleted and reinstalled the fonts, InDesign, Creative Cloud. Nothing seems to fix it. I have to go offline to open files!
ID 17.3
OS 12.5.1An error occurred while saving the comment C
commented
For anyone still having this issue, I finally was able to fix it for my install. I'm not sure whether all of these steps are necessary, but I turned off Adobe font syncing in ID. In the CC app, I turned off all Adobe fonts. In the CC app File Syncing settings, I turned of the Adobe Fonts service. Repaired the CC app install. Then reversed the order. So far since then files open like lightning. Must have cleared out some malwritten code somewhere.
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commented
I have this issue as well, but it happens regardless of whether there are missing fonts or not. It seems to be worst on first open of a file in a given day/duration of time. Could it be connected to whether there are Postscript fonts in the file still?
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97 votesC
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This just started happening in ID 2023 on Ventura. Did not happen when I last exported a book in the exact same fashion 4 weeks ago.