553 results found

1. Creating a new cross reference instance and/or changing the para style of existing X-ref hangs Indesign

   1. INDESIGN 2025 V. 20.3.1.73

   2. STEPS TO REPRODUCE THE X_REF BUG WHICH HANGS INDESIGN

      2.1 Show the Cross-References panel (choose Window > Type & Tables > Cross-References)

      2.2 Either a) double click on an exisiting Cross-reference in the Cross Reference Palette to edit it in the (modal) "Edit Cross-Reference" dialogue panel.

      2.3 OR b) Click the Create New Cross-Reference button in the panel.

      2.4 Click on the Reference Format drop down menu .

   3. EXPECTED RESULT
      Show the Cross Reference Format drop down menu, allowing user to select of one of the items in the list of current Formatting styles. This new format will then be invoked in the document layout view. (See screen shot with filename "HANG BUG when x-ref style menu is invoked.png").
      Clicking the "Ok" button confirms the choices made in this dialogue and ends the model window session (which prevents other editing of document(s) to take place during the generation of a new/edited X-ref in the text.

   4. ACTUAL RESULT
      Frequently these steps results in a hang.

   5. ADDITIONAL LEVELS OF DETAIL, TESTING & LOGICAL ANALYSIS

   Seem like clicking on the Cross Reference Format Style menu is always trigger for the Hanging, not any of the previous steps, Though this does not mean that clicking on this menu ALWAYS results in a Hang. Changes to the X-Ref format style are sometimes possible (even on a X-ref that previously hung InDesign) and the operation will in this case always succeed when "ok" button is clicked.

   In trying to determine the subtle cause of intermittent hanging during these operations, it would sometimes appear that this seems to be related to generating a text for the reference that is longer the the remaining white space on the line where the cross reference is being inserted.

   Under normal circumstances, changing a X-ref style is may cause the line of text with the new or previewed edit to X-ref to be overset (the screenshot file called "red dot for overset text.png")

   But in many cases the existing style is not causing overset text, but even clicking on the menu (rather than clicking then releasing on a new formatting Style item in the list) results in the hang. And at other times it's only after a different formatting style is selected the hang occurs.

   .6. CONCLUSIONS

   So its seems to be that the Hang bug trigger is orthogonal to the actual variations in the formatting style settings themselves, and more likely to be the code which executes the menu or the screen redraws for menu changes that is at fault. But given Adobe's woefully buggy code for InDesign and Illustrator, who rightly knows at this point after 15 years of the codebase seeming becoming repeatedly refactored with bad design choices that only make a buggy application worse with each release in terms of application stability with respect to existing Indesign features and functions (many of which have been in the app for over a decade, although possibly enhanced, reworked for the cross-platform JS based UI framework refactored or rewritten entirely).

   .7. FURTHER NOTES FOR ADOBE TO READ AND TO PLEASE TAKE SERIOUSLY

   I demonstrated this hanging behaviour during a live screen-sharing session with an Adobe support worker using their Adobe's in-house screen sharing application. I asked this person to log this as a bug. The poor technical support employee of Adobe was unable to confirm or deny if this bug is known or new to their developers and obvious no idea if a fix was in the works. He suggested opening the files in Adobe InDesign 2024. I have not attempted this at this point, if there is feature parity with the new cloud based InDesign Review system (which new feature logs seem to indicate is the case) and all the other INDD features I'm using then I'll consider doing so and report back on success or failure of this.

   I note that bugs on User Voice forums in relation to previous iterations of InDesign and it's Cross Referencing set of functions seem to litter this forum. So any linkages with these might be worth investigating.

   Might I add that i resent wasting hours of time on buggy INDESIGN applications for over a decades now and then getting so frustrated I have to spend an hour or more of my time documenting the bug as precisely as possible in the (vain) hope of the bug being fixed before the current project I'm working on is completed. I've laboured under this bug for a couple of months now for a project I dont work on every day, it's a long multi-document report using the InDesign Book to combine the Indesign files for TOC, X-refs and page numbering functions with a total number of pages which will be in the 100s.

   1. INDESIGN 2025 V. 20.3.1.73

   2. STEPS TO REPRODUCE THE X_REF BUG WHICH HANGS INDESIGN

      2.1 Show the Cross-References panel (choose Window > Type & Tables > Cross-References)

      2.2 Either a) double click on an exisiting Cross-reference in the Cross Reference Palette to edit it in the (modal) "Edit Cross-Reference" dialogue panel.

      2.3 OR b) Click the Create New Cross-Reference button in the panel.

      2.4 Click on the Reference Format drop down menu .

   3. EXPECTED RESULT
      Show the Cross Reference Format drop down menu, allowing user to select of one of the items in the list of current Formatting styles. This new… more

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2. Adobe InDesign 2024 hangs on startup. Blocking a few Adobe services works around the issue.

   I have a fresh install of Adobe InDesign 2024 19.5.3.144 on Mac OS.

   When launching InDesign 2024, it starts up, but then locks up after a few seconds with a spinning beach ball. I tried to let it sit for a long time, but it never recovers and I needed to force-quit. Resetting preferences does not help.

   I experimented a bit and found that by adding the following entries to /etc/hosts I can block a few Adobe servers which then allows InDesign 2024 to launch normally and work properly.

   127.0.0.1 p13n.adobe.io
   127.0.0.1 crs.cr.adobe.com
   127.0.0.1 lcs-cops.adobe.io

   With these entries in /etc/hosts, InDesign cannot reach these services and does not 'hang' on startup.

   I have a fresh install of Adobe InDesign 2024 19.5.3.144 on Mac OS.

   When launching InDesign 2024, it starts up, but then locks up after a few seconds with a spinning beach ball. I tried to let it sit for a long time, but it never recovers and I needed to force-quit. Resetting preferences does not help.

   I experimented a bit and found that by adding the following entries to /etc/hosts I can block a few Adobe servers which then allows InDesign 2024 to launch normally and work properly.

   127.0.0.1 p13n.adobe.io
   127.0.0.1 crs.cr.adobe.com
   127.0.0.1 lcs-cops.adobe.io

   With these entries in /etc/hosts,… more

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3. Crash of InDesign CC25 resetting the settings to default

   Hi There,
   I experienced several crashes the last days, that is one thing, but I had to make all the settings made in the Workspace, the shortcuts, the general settings again after each crash. this is so annoying.
   Well I know you can export your usersettings, but it does not work properly as it seems, the scaling of the UI does not apply as exported.
   It is frustating that such things make errors within a half year of CC25…

   System: macOS 15.4.1 (2020, M1-Chip)
   INDD: V 20.3

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4. Help > Search Crashes InDesign Every Time

   I am using InDesign 2025 on a 2023 MBP with M3 Pro chip on the latest macOS. Whenever I try to use the search function within InDesign, as soon as I click on the search bar, InDesign crashes every single time.

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5. No me permite ver la previsualizacion al crear un nuevo lienzo.

   Quiero crear un nuevo proyecto y al configurar tamaños, márgenes, etc, acepto ver la previsualización y no me la muestra.
   Además, al terminar de crear la configuración del proyecto, me quedo esperando a que aparezca el lienzo para trabajar, y nunca aparece. No entiendo que pasa.

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6. Adobe crash processor doesn't close

   Adobe Crash Processor prevents files from being moved or deleted even after InDesign or Photoshop applications are closed. User is force to manually "end process" to effect release.

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7. Text wrap - select subject - cancelling progress causes crash

   Clicking an image/object, choosing wrap around object shape and then type: Select subject will bring up the progress bar whilst it thinks about it. If you choose to cancel the progress then indesign crashes without an error code or crash dialogue.

   Have tried on 2024/2025 windows 10 and 11 and bug persists.

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8. I got error while working on my project of business plan!

   Hey there in design community, I faced an issue of glitching related when I arranged all my work for the project business plan consultant service you can check the link but when tried to post the unknown glitch occur!

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9. Serious Error when Importing Paragraph Styles

   InDesign 20.2 crashes with a "serious error" every single time I try to import paragraph styles from another document. I'm using macOS 14.6.1. No problems when using the previous version of InDesign. Boy, you guys really messed this one up.

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10. drag and drop + option key (for objects and pages) crashes ID

    since the update 20.1, drag and drop + option key crashes InDesign. sometimes, while duplicating a box. sometimes, trygin to duplicate a page (as seen in the attachment).

    version: 20.1

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    Need More Info  ·  AdminSanyam Talwar (Senior Lead Software Engineer, Adobe InDesign) responded

    We have released InDesign 2025(v20.2.0.036) with many stability fixes. We recommend you upgrade to the latest version (if you’re not already on it) as it is more robust.

    If you still face this issue even after updating, please submit the crash report to us. (Guidelines to submit crash are available at (https://helpx.adobe.com/indesign/kb/submit-crash-reports.html )

    Also, please send the following information to santalwa@adobe.com :

    • Reproducible Steps – What were you doing when InDesign crashed?
    • Video recording of the crash
    • Is(Are) the issue related to a specific document(s)/asset(s)? If yes, could you provide us with the document(s)/asset(s)? Please package the entire document (To package the document, choose File → Package…)

    —

    Adobe InDesign Team

11. InDesign crashes while trying to Print via File > Print Booklet

    Indesign Beta 20.1
    MS Surface Pro 11 64-bit operating system, ARM-based processor
    Windows 11 Enterprise

    File > Print Booklet
    INDESIGN CRASHES

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    Need More Info  ·  AdminSanyam Talwar (Senior Lead Software Engineer, Adobe InDesign) responded

    Many internal as well as external factors can cause the InDesign application to crash/freeze/hang. A few workarounds are listed at Fix crash issues with InDesign.

    Please submit the crash report to us. (Guidelines to submit crash are available at (https://helpx.adobe.com/indesign/kb/submit-crash-reports.html )

    Also, please send the following information to santalwa@adobe.com :

    • Reproducible Steps – What were you doing when InDesign crashed?
    • Video recording of the crash
    • Is(Are) the issue related to a specific document(s)/asset(s)? If yes, could you provide the document(s)/asset(s) to us? Please package the entire document (To package the document, choose File → Package…)

    —

    Adobe InDesign Team

12. InDesign 2024 (Mac) crash on quit

    Almost every time I quit InDesign 2024 (19.5.1), I get a crash report. I ve tried re-installing and deleted the preference files. No dice.
    I have no files open when I quit the application.

    Submitting the crash report.

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    Need More Info  ·  AdminSanyam Talwar (Senior Lead Software Engineer, Adobe InDesign) responded

    We have released InDesign 2025(v20.2.0.036) with many stability fixes. We recommend you upgrade to the latest version (if you’re not already on it) as it is more robust.

    If you still face this issue even after updating, please submit the crash report to us. (Guidelines to submit crash are available at (https://helpx.adobe.com/indesign/kb/submit-crash-reports.html )

    Also, please send the following information to santalwa@adobe.com :

    • Reproducible Steps – What were you doing when InDesign crashed?
    • Video recording of the crash
    • Is(Are) the issue related to a specific document(s)/asset(s)? If yes, could you provide us with the document(s)/asset(s)? Please package the entire document (To package the document, choose File → Package…)

    —

    Adobe InDesign Team

13. Constantly crashes

    InDesign (20.1) is laggy and constantly crashes at the slightest thing.
    Move a box - crashes
    Edit some text - crashes
    Open two documents - crashes

    It's absolutely shocking!

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    2 comments  ·  Crash/Freeze/Hang  ·  Delete…  ·  Admin →
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    Need More Info  ·  AdminSanyam Talwar (Senior Lead Software Engineer, Adobe InDesign) responded

    Please submit the crash report to us. (Guidelines to submit crash are available at (https://helpx.adobe.com/indesign/kb/submit-crash-reports.html )

    Also, please send the following information to santalwa@adobe.com :

    • Reproducible Steps – What were you doing when InDesign crashed?
    • Video recording of the crash
    • Is(Are) the issue related to a specific document(s)/asset(s)? If yes, could you provide the document(s)/asset(s) to us? Please package the entire document (To package the document, choose File → Package…)

    —

    Adobe InDesign Team

14. Crashing on Windows 11 when putting laptop into Tablet Mode

    When InDesign is open with the laptop in desktop mode it works fine. As I have a 2 in 1, I put it into tablet mode but this leads to InDesign to crash, this works vice versa if you boot it up in tablet mode and go to desktop mode.. This is really easy to replicate and all that is required is a 2in1 laptop on Windows 11.

    1. Open InDesign
    2. Flip the Screen over to force laptop into tablet mode
    3. Crash box appears
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    Need More Info  ·  AdminSanyam Talwar (Senior Lead Software Engineer, Adobe InDesign) responded

    We have released InDesign 2025(v20.2.0.036) with many stability fixes. We recommend you upgrade to the latest version (if you’re not already on it) as it is more robust.

    If you still face this issue even after updating, please submit the crash report to us. (Guidelines to submit crash are available at (https://helpx.adobe.com/indesign/kb/submit-crash-reports.html )

    Also, please send the following information to santalwa@adobe.com :

    • Reproducible Steps – What were you doing when InDesign crashed?
    • Video recording of the crash
    • Is(Are) the issue related to a specific document(s)/asset(s)? If yes, could you provide us with the document(s)/asset(s)? Please package the entire document (To package the document, choose File → Package…)

    —

    Adobe InDesign Team

15. InDesign crashes when you Command + P on a file in the Finder on Mac (when you already have a file open in InDesign)

    The file will open but then immediately crash InDesign.

    Version. 19.5.2

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    Need More Info  ·  AdminSanyam Talwar (Senior Lead Software Engineer, Adobe InDesign) responded

    We have released InDesign 2025(v20.2.0.036) with many stability fixes. We recommend you upgrade to the latest version (if you’re not already on it) as it is more robust.

    If you still face this issue even after updating, please submit the crash report to us. (Guidelines to submit crash are available at (https://helpx.adobe.com/indesign/kb/submit-crash-reports.html )

    Also, please send the following information to santalwa@adobe.com :

    • Reproducible Steps – What were you doing when InDesign crashed?
    • Video recording of the crash
    • Is(Are) the issue related to a specific document(s)/asset(s)? If yes, could you provide us with the document(s)/asset(s)? Please package the entire document (To package the document, choose File → Package…)

    —

    Adobe InDesign Team

16. not opening files

    Version of Adobe InDesign, InCopy or InDesign Server - Version 20 (beta), running on Windows 11

    Steps to reproduce the issues - In Windows file explorer, I double click on an .indd file

    Expected result - InDesign would then open the file

    Actual result - InDesign opens, but will not open the file. The only ways I can open an .indd file in InDesign is by using the Open command or by dragging and dropping an .indd file into it.

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    Need More Info  ·  AdminSanyam Talwar (Senior Lead Software Engineer, Adobe InDesign) responded

    We have released InDesign 2025(v20.2.0.036) with many stability fixes. We recommend you upgrade to the latest version (if you’re not already on it) as it is more robust.

    If you still face this issue even after updating, please submit the crash report to us. (Guidelines to submit crash are available at (https://helpx.adobe.com/indesign/kb/submit-crash-reports.html )

    Also, please send the following information to santalwa@adobe.com :

    • Reproducible Steps – What were you doing when InDesign crashed?
    • Video recording of the crash
    • Is(Are) the issue related to a specific document(s)/asset(s)? If yes, could you provide us with the document(s)/asset(s)? Please package the entire document (To package the document, choose File → Package…)

    —

    Adobe InDesign Team

17. InDesign crashes when trying to cut, and/or copy, a table from the paragraph level

    Different versions of InDesign have this problem including 2023, 2024, and 2025 - on Mac Monteray.

    If I attempt to highlight tables from the paragraph level and copy or cut, either with menus or key commands, InDesign will either immediately crash, or beach ball a bit and then crash.

    Upon reopening InDesign, the menus will not appear. I have to use the keyboard commands to quit InDesign again. Upon reopening, it will work properly again... that is unless I attempt to copy or cut another table.

    Please fix! I'm constantly working with complicated tables and the only way to get them to remain consistant is to copy and paste them!!

    In the attached screenshot you can see how I am highlighting the tables.

    NOTE: These tables include form fields. I noticed I am able to copy/cut tables that do not include them - so maybe that's an issue?

    NOTE 2: Also, I'm able to delete (without cutting) so clipboard issue??

    Also, a friend working on a PC was able to copy/cut - so looks like a Mac problem.

    EDIT: Form fields are the problem - deleting them solves it. I need the form fields - anything you can do to help?

    Different versions of InDesign have this problem including 2023, 2024, and 2025 - on Mac Monteray.

    If I attempt to highlight tables from the paragraph level and copy or cut, either with menus or key commands, InDesign will either immediately crash, or beach ball a bit and then crash.

    Upon reopening InDesign, the menus will not appear. I have to use the keyboard commands to quit InDesign again. Upon reopening, it will work properly again... that is unless I attempt to copy or cut another table.

    Please fix! I'm constantly working with complicated tables and the only way to get… more

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    Need More Info  ·  AdminSanyam Talwar (Senior Lead Software Engineer, Adobe InDesign) responded

    We have released InDesign 2025(v20.2.0.036) with many stability fixes. We recommend you upgrade to the latest version (if you’re not already on it) as it is more robust.

    If you still face this issue even after updating, please submit the crash report to us. (Guidelines to submit crash are available at (https://helpx.adobe.com/indesign/kb/submit-crash-reports.html )

    Also, please send the following information to santalwa@adobe.com :

    • Reproducible Steps – What were you doing when InDesign crashed?
    • Video recording of the crash
    • Is(Are) the issue related to a specific document(s)/asset(s)? If yes, could you provide us with the document(s)/asset(s)? Please package the entire document (To package the document, choose File → Package…)

    —

    Adobe InDesign Team

18. ID 20.0.1 locks up when resizing a table cell, either expanding the column or expanding the row width downward.

    Mac Sonoma, M2 silicon.

    I have an academic text chapter with numerous tables; Hebrew is scattered through the text, and some tables have Hebrew columns. Many times working on the file, the slightest change to resize a table cell, or resize a column, or who knows what, ID will go into rainbow wheel of death mode and must be killed.

    I just now found a repeatable lockup. A table had no header row, but crosses pages, so I created a header row to be present on each page for that table.

    Copying the single line text from a cell into that column's header cell works. Copying a four text line table cell into the one line table header cell for that column expands the header cell (and row) downward, and then ID locks up and must be killed. That has happened twice on one table..

    I now recognize that the same lockup has happened on other similar tables on exactly that same column; when copying a four line text from a cell into a one line header cell that must expand downward, ID locks up.

    For what it is worth, the tables are on pages that are rotated 90º CCW, as the table is too wide for a 6x9 horizontal page.

    In this instance the header row and the row below it are the last elements on a page; when pasting the text into the header cell the header row expands and pushes the first table cell to the next page.

    Other tables have locked up ID when pasting into a header cell that was the first row on a page, but it may have pushed a lower row to the next page; I am not sure of that.

    In another instance, in the top-of-page table panel for that same problematic column, I could click the column width box one point at a time to widen it to its desired width, roughly 66pt to 108pt, but if I entered 108pt in the column width and tabbed out to expand it at once, ID locked up and had to be killed.

    I tried falling back to 19.5.1, but it also locks up and must be killed.

    If you want the file to duplicate the problems, you must provide a private way to transfer it to you.

    Why do you use a fixed size text box on the bug report page, when that makes it difficult to provide sufficiently long problem descriptions?

    If you want more information I will try to provide it. Thank you.

    Mac Sonoma, M2 silicon.

    I have an academic text chapter with numerous tables; Hebrew is scattered through the text, and some tables have Hebrew columns. Many times working on the file, the slightest change to resize a table cell, or resize a column, or who knows what, ID will go into rainbow wheel of death mode and must be killed.

    I just now found a repeatable lockup. A table had no header row, but crosses pages, so I created a header row to be present on each page for that table.

    Copying the single line text from a cell into… more

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    3 comments  ·  Crash/Freeze/Hang  ·  Delete…  ·  Admin →
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    Need More Info  ·  AdminSanyam Talwar (Senior Lead Software Engineer, Adobe InDesign) responded

    We have released InDesign 2025(v20.2.0.036) with many stability fixes. We recommend you upgrade to the latest version (if you’re not already using it) as it is more robust.

    If you are still facing this issue even after updating it, please submit the crash report to us. (Guidelines to submit crash are available at (https://helpx.adobe.com/indesign/kb/submit-crash-reports.html )

    Also, please send the following information to santalwa@adobe.com :

    • Reproducible Steps – What were you doing when InDesign froze?
    • Video recording of the issue
    • Is(Are) the issue related to a specific document(s)/asset(s)? If yes, could you provide us with the document(s)/asset(s)? Please package the entire document (To package the document, choose File → Package…)

    —

    Adobe InDesign Team

19. Indesign 20.0.01 freezes when updating fonts

    It happens erratically, however, when Indesign needs to update or scan fonts, it freezes -- even if the document uses fonts that are open and available. Only work around is to click on any other app and then click back on Indesign document. This happens on just about any type of Indesign file (blank pages, or pages with lots of texts and font usage).

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    0 comments  ·  Crash/Freeze/Hang  ·  Delete…  ·  Admin →
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    Need More Info  ·  AdminSanyam Talwar (Senior Lead Software Engineer, Adobe InDesign) responded

    We have released InDesign 2025(v20.2.0.036) with many stability fixes. We recommend you upgrade to the latest version (if you’re not already using it) as it is more robust.

    If you are still facing this issue even after updating it, please submit the crash report to us. (Guidelines to submit crash are available at (https://helpx.adobe.com/indesign/kb/submit-crash-reports.html )

    Also, please send the following information to santalwa@adobe.com :

    • Reproducible Steps – What were you doing when InDesign froze?
    • Video recording of the issue
    • Is(Are) the issue related to a specific document(s)/asset(s)? If yes, could you provide us with the document(s)/asset(s)? Please package the entire document (To package the document, choose File → Package…)

    —

    Adobe InDesign Team

20. command s

    When I use Command + S to save, InDesign freezes, and I’m forced to force quit the program. Saving normally works fine. I have the Swedish version and a MacBook Pro M3.

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    0 comments  ·  Crash/Freeze/Hang  ·  Delete…  ·  Admin →
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    Need More Info  ·  AdminSanyam Talwar (Senior Lead Software Engineer, Adobe InDesign) responded

    We have released InDesign 2025(v20.2.0.036) with many stability fixes. We recommend you upgrade to the latest version (if you’re not already using it) as it is more robust.

    If you are still facing this issue even after updating it, please submit the crash report to us. (Guidelines to submit crash are available at (https://helpx.adobe.com/indesign/kb/submit-crash-reports.html )

    Also, please send the following information to santalwa@adobe.com :

    • Reproducible Steps – What were you doing when InDesign froze?
    • Video recording of the issue
    • Is(Are) the issue related to a specific document(s)/asset(s)? If yes, could you provide us with the document(s)/asset(s)? Please package the entire document (To package the document, choose File → Package…)

    —

    Adobe InDesign Team