Bug details

crash launch

I have installed the latest version of Indesign using creative cloud. I used to have CS6 installed and it was no problem then. Now when i try to launch the application it just suddenly shuts down after "starting up panels" is shown.
No error message. Just stop launching. What to do?

1 vote
Sign in
(thinking…)
Sign in with: facebook google
Signed in as (Sign out)

We’ll send you updates on this idea

Anonymous shared this idea  ·   ·  Flag idea as inappropriate…  ·  Admin →

Please submit the crash report to us.
(Guidelines to submit crash are available at https://helpx.adobe.com/indesign/kb/submit-crash-reports.html)

Also, please send the following information to santalwa@adobe.com :

• Is the issue related to a specific document(s)/asset(s)? If yes, can you please share the document(s)/asset(s) with us?
• Does trashing InDesign Preferences and Cache help resolve the issue? Please take a backup of the same before trashing them.

Adobe InDesign team

4 comments

Sign in
(thinking…)
Sign in with: facebook google
Signed in as (Sign out)
Submitting...
  • Sanyam Talwar commented  ·   ·  Flag as inappropriate

    Please try to create a crash dump and provide information from Event viewer.

    You can create the crash dump for windows using the following method:

    1) Start Task Manager. To do this, use one of the following methods:
    • Right-click an empty area of the task bar, and then click Start Task Manager.
    • Press CTRL+SHIFT+ESC.

    2) Click the Processes tab.
    3) Right-click the name of the process(InDesign, in this case) that you want, and then click Create Dump File.
    Note: If you are prompted for an administrator password or confirmation, type your password or click Continue.

    A dump file for the process is created in the following folder:
    Drive: \Users\Username\AppData\Local\Temp
    4) When you receive a message that states that the dump file was successfully created, click OK.

  • Anonymous commented  ·   ·  Flag as inappropriate

    Please help.
    I have now made a clean installation of Windows 10. Same error when launching indesign. Starting up panels and suddenly crash.

  • Anonymous commented  ·   ·  Flag as inappropriate

    Hi. There are no crash report.
    Im using win10 and i dont try to open any specific document. I've tried to reset preferences with holding down ctrl alt shift on startup. Cleared, but no fix.

    It just stops launching after "starting up panels" in the initializing phase.

  • Sanyam Talwar commented  ·   ·  Flag as inappropriate

    Please submit the crash report to us.
    (Guidelines to submit crash are available at https://helpx.adobe.com/indesign/kb/submit-crash-reports.html)

    Also, please send the following information to santalwa@adobe.com :

    • Is the issue related to a specific document(s)/asset(s)? If yes, can you please share the document(s)/asset(s) with us?
    • Does trashing InDesign Preferences and Cache help resolve the issue? Please take a backup of the same before trashing them.

    Adobe InDesign team

Feedback and Knowledge Base