To identify the cause of this issue, we had started our investigation with the aim to resolve it. You might have also received email from us seeking more details to help in our investigation.
We’ve concluded our investigation and came up with the finding : Either the issue is fixed in the latest release of InDesign or the issue was intermittent in nature at the time of its reporting and is not reproducible now.
We recommend you to upgrade to the latest version of InDesign 2020 (if you’re not already on it). It contains a lot of stability fixes.
If you still face this issue even after updating to the latest version of InDesign, please submit the crash report to us. (The guidelines to submit crash are available at (https://helpx.adobe.com/indesign/kb/submit-crash-reports.html)
We seek your support in our continual effort to improve InDesign.
Adobe InDesign Team
An error occurred while saving the commentICHANE Lalaina commented
Here is my input:
- OS: Windows 10 Professional version 1803
- System configuration:
- CPU: Intel Pentium N4200 @ 1.10GHz
- 4 Go DDR4
- no graphics card
I installed InDesign 2019 via Adobe Creative Cloud, then updated it, then tried to launch it from there.
It crashed at launch.
I also tried to directly open a .indd document (by double clicking on it), it didn't work either.
Meanwhile, Photoshop 2019 and Illustrator 2019 work perfectly.
Thank you for your patience all this while.
This issue is now fixed in the latest update (Id 14.0.1) of InDesign CC.
If you are unable to see the update notification yet, open the menu (three dots) from the top-right of Creative Cloud desktop application and click on ‘Check For App Updates’.
Once the update button is shown against InDesign CC, click on the button to update your InDesign to Id 14.0.1 for the fix of the issue.
Do let us know in the comments, if you face any problem with the new update.
List of fixed issues can be found at: helpx.adobe.com/indesign/kb/fixed-issues.html