We’ve been able to identify one scenario in which the cache folder is not accessible while InDesign is launched, resulting in the issue. The issue seems to be specific to MAC OS.

We have released an update for InDesign CC2019 (v 14.0.2) which contains some stability fixes. If you are not already on 14.0.2, then we recommend you to update to latest version.

If you still encounter the issue again, try to access the location “/Users//Library/Caches/Adobe InDesign/Version/14.0/en_US/InDesign Recovery/*” and create a file in the directory.

Workaround – Quit & relaunch the application, Cache folder gets created and the problem is resolved.

-InDesign Team

We’ve been able to identify one scenario in which the cache folder is not accessible while InDesign is launched, resulting in the issue. The issue seems to be specific to MAC OS.

We have released an update for InDesign CC2019 (v 14.0.1) which contains some stability fixes. If you are not already on 14.0.1 (build 209), then we recommend you to update to latest version.

If you still encounter the issue again, try to access the location “/Users//Library/Caches/Adobe InDesign/Version/14.0/en_US/InDesign Recovery/*” and create a file in the directory.

Workaround – Quit & relaunch the application, Cache folder gets created and the problem is resolved.

We require more information to identify the root cause of the issue. Please provide following information over email to santalwa@adobe.com –
1. Version of MAC OS (110.12.×, 10.13.x, 10.14.x)
2. Is InDesign cache and Preferences mounted on Network drive?
3. Any sync utility running on your machine, such as Time Machine?

Adobe InDesign team

We’ve been able to identify one scenario in which the cache folder is not accessible while InDesign is launched resulting in the issue. The issue seems to be specific to MAC OS.
If you encounter the issue again, try to access the location “/Users//Library/Caches/Adobe InDesign/Version/13.0/en_US/InDesign Recovery/*” and create a file in the directory.

Workaround – Relaunch the application, Cache folder gets created and the problem is resolved.

We require more information to identify the root cause of the issue. Please provide following information over email to santalwa@adobe.com –
1. Version of MAC OS (10.11.x, 10.12.x, 10.13.x)
2. Is InDesign cache and Preference mounted on Network drive?
3. Any sync utility running on your machine, such as TimeMachine?

Thanks,
InDesign Team

Thank you for reporting the issue.
We need some more information from you to begin investigation at our end.

Does it only happen when you try to open the document from a network location or does it happen with locally stored files as well?
Which version of Mac are you currently using?
Please elaborate of how you are trying to open the file, are you trying to open a copy of the file? Is your file accessible to other user as well while you are working on that file?

Regards,
Abhinav