RY

My feedback

633 results found

1. For some reason Indesign is still painstakingly slow...

   8 votes

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   0 comments  ·  Adobe InDesign: Bugs » Performance/Usability  ·  Delete…  ·  Admin →
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   CLOSED  ·  amaarora responded

   Hello All,

   Thank you for your patience all this while.
   We had launched our investigation into the matter to get to the root cause of the problem. As the part of our investigation, we had reached out to many of you personally over email.
   We have concluded our investigation and have come up with few findings.

   1. For many of the users the issue got fixed after updating InDesign to a newer version.
   2. For some, the issue got resolved after disabling a third-party application such as Suitecase fusion etc.
   3. For few, the issue was intermittent and is no longer reproducible.
   4. For majority of the users, the underlying cause of the performance issue was identified to be related to span columns, cross-references, third party plugin etc.

   We have created separated threads for these issues and we are now working towards resolving them.

   However, over the time this thread has become too generic to serve its purpose effectively. As per your feedback and the outcome of our investigation we have created multiple threads to address each root cause separately and effectively.
   If you are facing any slowness in InDesign or seeing any other performance issue, we request you vote for the relevant thread or create a new thread specifying the action/workflow which is slowing you down.
   We seek your support in our continuous effort to improve InDesign.

   -InDesign Team

   Hello All,

   Thank you for your patience all this while.
   We had launched our investigation into the matter to get to the root cause of the problem. As the part of our investigation, we had reached out to many of you personally over email.
   We have concluded our investigation and have come up with few findings.

   1. For many of the users the issue got fixed after updating InDesign to a newer version.
   2. For some, the issue got resolved after disabling a third-party application such as Suitecase fusion etc.
   3. For few, the issue was intermittent and is no longer reproducible.
   4. For majority of the users, the underlying cause of the performance issue was identified to be related to span columns, cross-references, third party plugin etc.

   We have created separated threads for these issues and we are now working towards resolving them.

   However, over the time this thread… more

   RY supported this idea  ·  May 6, 2019

2. Mouse Latency Issues

   8 votes

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   0 comments  ·  Adobe InDesign: Bugs » Performance/Usability  ·  Delete…  ·  Admin →
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   RY supported this idea  ·  May 6, 2019

3. Shortcuts and keyboard keys stop working.

   32 votes

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   73 comments  ·  Adobe InDesign: Bugs » Performance/Usability  ·  Delete…  ·  Admin →
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   FIXED  ·  AdminRavi Kiran (Admin, Adobe InDesign) responded

   The issue has been fixed in the latest release of InDesign – InDesign 2021.
   Please update to this new version of InDesign to get the fix.

   —
   Adobe InDesign team

   RY supported this idea  ·  May 6, 2019
   An error occurred while saving the comment
   RY commented  ·  Jan 30, 2019  ·  Edit…  ·  Delete…

   If I have no document open command + N does not work. If I have a document open then command + N does work. I go to new document via the drop down menu it still shows command + N as a shortcut for new document it also shows that is still being the shortcut when I go to preferences and lookup shortcuts.
   Cc 2019, Mac OS 10.13.6

   Save Submitting...
   An error occurred while saving the comment
   RY commented  ·  Jan 30, 2019  ·  Edit…  ·  Delete…

   If I have no document open command + N does not work. If I have a document open then command + N does work.
   Cc 2019, Mac OS 10.13.6

   Save Submitting...

4. [ID-4216163]Display not properly refreshed

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   21 votes

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   5 comments  ·  Adobe InDesign: Bugs » Performance/Usability  ·  Delete…  ·  Admin →
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   Closed: Not Reproducible  ·  AdminSanyam Talwar (Senior Lead Software Engineer, Adobe InDesign) responded

   To identify the cause of this issue, we started our investigation with the aim to resolve it. You might have also received an email from us seeking more details to help in our investigation.

   We’ve concluded our investigation and came up with the following: Either the issue is fixed in the latest release of InDesign or the issue was intermittent at the time of its reporting and is not reproducible now.

   We recommend you upgrade to the latest version of InDesign 2025(v20.0.0.095) as it is more robust and contains a lot of bug fixes.

   We seek your support in our continual effort to improve InDesign.

   —

   Adobe InDesign Team

   RY supported this idea  ·  May 6, 2019

5. Indesign performance issue : Object movement

   14 votes

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   8 comments  ·  Adobe InDesign: Bugs » Performance/Usability  ·  Delete…  ·  Admin →
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   Closed: Fixed  ·  Abhinav Kaushik responded

   Hello All,

   Thank you for reporting the issue to us.

   In the latest version of InDesign, Id 14.0.3
   We have fixed multiple scenarios where the movement of objects was found to be slow.

   Please upgrade your InDesign application to the latest version to try out the fix.

   If you are unable to see the update yet, go to Creative Cloud desktop application, open the menu (three dots) from the top-right corner and click on ‘Check For App Updates’.

   If you face any problems with the new update, do let us know in the comments.

   You may also follow the below given link for the list of all fixed issues in Id 14.0.3
   https://helpx.adobe.com/indesign/kb/fixed-issues.html

   RY supported this idea  ·  May 6, 2019

6. Scroll bar disappears in Pages panel, swatches panel,Layers panel and background task panel loses its boxes on the right.

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   63 votes

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   77 comments  ·  Adobe InDesign: Bugs » Performance/Usability  ·  Delete…  ·  Admin →
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   Closed: Fixed  ·  Abhinav Kaushik responded

   Hello All,

   Thank you for your patience all this while. The fix of the issue is now part of InDesign’s latest update, Id 13.1

   Update your InDesign through Creative Cloud app to Id 13.1

   Thanks,
   Abhinav

   RY supported this idea  ·  May 6, 2019

7. Type Tool Flicker

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   2 votes

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   1 comment  ·  Adobe InDesign: Bugs » Performance/Usability  ·  Delete…  ·  Admin →
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   RY supported this idea  ·  May 6, 2019

8. [ID-4214723]Unable to package files - program freezes creating IDML

   16 votes

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   19 comments  ·  Adobe InDesign: Bugs » IDML Export  ·  Delete…  ·  Admin →
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   Under Review  ·  amaarora responded

   Thanks for reporting the issue. We are reviewing it

   Thanks

   RY supported this idea  ·  May 6, 2019

9. InDesign is very slow

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   104 votes

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   52 comments  ·  Adobe InDesign: Bugs » Performance/Usability  ·  Delete…  ·  Admin →
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   CLOSED  ·  Abhinav Kaushik responded

   Hello All,

   Thank you for your patience all this while.
   We had launched our investigation into the matter to get to the root cause of the problem. As the part of our investigation, we had reached out to many of you personally over email.
   We have concluded our investigation and have come up with few findings.

   1. For many of the users the issue got fixed after updating InDesign to a newer version.
   2. For some, the issue got resolved after disabling a third-party application such as Suitecase fusion etc.
   3. For few, the issue was intermittent and is no longer reproducible.
   4. For majority of the users, the underlying cause of the performance issue was identified to be related to span columns, cross-references, third party plugin etc.

   We have created separated threads for these issues and we are now working towards resolving them.

   However, over the time this thread has become too generic to serve its purpose effectively. As per your feedback and the outcome of our investigation we have created multiple threads to address each root cause separately and effectively.
   If you are facing any slowness in InDesign or seeing any other performance issue, we request you vote for the relevant thread or create a new thread specifying the action/workflow which is slowing you down.
   We seek your support in our continuous effort to improve InDesign.

   -InDesign Team

   Hello All,

   Thank you for your patience all this while.
   We had launched our investigation into the matter to get to the root cause of the problem. As the part of our investigation, we had reached out to many of you personally over email.
   We have concluded our investigation and have come up with few findings.

   1. For many of the users the issue got fixed after updating InDesign to a newer version.
   2. For some, the issue got resolved after disabling a third-party application such as Suitecase fusion etc.
   3. For few, the issue was intermittent and is no longer reproducible.
   4. For majority of the users, the underlying cause of the performance issue was identified to be related to span columns, cross-references, third party plugin etc.

   We have created separated threads for these issues and we are now working towards resolving them.

   However, over the time this thread… more

   RY supported this idea  ·  May 6, 2019

10. Proportional Scaling Using Shift Button Not Working

    109 votes

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    280 comments  ·  Adobe InDesign: Bugs » Graphics/Images/Assets  ·  Delete…  ·  Admin →
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    Resolved For User  ·  Abhinav Kaushik responded

    Hello All,

    Thank you for your patience all this while; we really appreciate your support!

    Our investigation suggests that one of common reasons for the problem is that certain software (mostly antivirus and other security applications) and browser extensions happen to enable “Secure Keyboard Entry” on Mac machines due to which some keys such as Shift key in this case do not perform the desired action in InDesign.

    For now I request you to follow the below provided KB doc for the quick workaround of the problem.
    https://helpx.adobe.com/indesign/kb/features-do-not-work-keyboard-keys-mac.html

    In the comments section many of the users have confirmed that disabling Webroot SecureAnywhere (a security app) has resolved the issue for them. Please note that, the problem may not be related to a particular software; there could be a different application or antivirus which might be causing the problem by enabling Secure Keyboard Entry on Mac.

    Regards,
    Abhinav Kaushik
    InDesign Team

    RY supported this idea  ·  May 6, 2019

11. For long documents containing more than 50K characters, GREP search fails to find all matching instances

    83 votes

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    31 comments  ·  Adobe InDesign: Bugs » Performance/Usability  ·  Delete…  ·  Admin →
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    FIXED  ·  Abhinav Kaushik responded

    Hello All,

    Thank you for reporting the issue to us.
    We have fixed the issue in the latest version of InDesign, Id 14.0.3

    Please upgrade your InDesign application to the latest version to try out the fix.

    If you are unable to see the update yet, go to Creative Cloud desktop application, open the menu (three dots) from the top-right corner and click on ‘Check For App Updates’.

    If you face any problems with the new update, do let us know in the comments.

    You may also follow the below given link for the list of all fixed issues in Id 14.0.3
    https://helpx.adobe.com/indesign/kb/fixed-issues.html

    RY supported this idea  ·  May 6, 2019

12. BUG Keypress doesn´t respond

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    101 votes

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    96 comments  ·  Adobe InDesign: Bugs » Text/Story/Table  ·  Delete…  ·  Admin →
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    Closed: Fixed  ·  Abhinav Kaushik responded

    Hello All,

    Thank you for your support all this while. The issue is now fixed in the latest update of InDesign.
    Please upgrade to the new InDesign 14.0 from your Creative Cloud Application.

    If you are unable to see the update yet, click on the menu (three dots) on the top right corner of Creative cloud app and click on “Check for App Updates”.

    Let us know your feedback in the comment section.

    Thanks,
    Abhinav Kaushik
    InDesign Team

    RY supported this idea  ·  May 6, 2019

13. In InDesign CC 2019 slow Reaction Time on clicking from one object to another.

    112 votes

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    122 comments  ·  Adobe InDesign: Bugs » Performance/Usability  ·  Delete…  ·  Admin →
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    Closed: Fixed  ·  Abhinav Kaushik responded

    Hello All,

    Following up on the comments stating that the issue is yet not fixed, we did our investigation and found that, the issues being called out in the comment section, though maybe relevant but are different than the one for which this thread was originally created.

    This particular thread caters to a very specific case which has been fixed in the last update of InDesign.

    If you continue to face performance related issues with InDesign, we sincerely request you to create a separate thread so that we can categorize the performance related issues and address them completely.
    In addition to track the performance issues effectively, it will also enable us to reach out to you in a organised manner when we investigate into each category of performance issues.

    We are extremely sorry for the troubles you are facing with InDesign and we are determined to resolve them as efficiently as possible; we need your support.

    Regards,
    Abhinav Kaushik
    InDesign Team

    Hello All,

    Following up on the comments stating that the issue is yet not fixed, we did our investigation and found that, the issues being called out in the comment section, though maybe relevant but are different than the one for which this thread was originally created.

    This particular thread caters to a very specific case which has been fixed in the last update of InDesign.

    If you continue to face performance related issues with InDesign, we sincerely request you to create a separate thread so that we can categorize the performance related issues and address them completely.
    In addition to track the performance issues effectively, it will also enable us to reach out to you in a organised manner when we investigate into each category of performance issues.

    We are extremely sorry for the troubles you are facing with InDesign and we are determined to resolve them as efficiently… more

    RY supported this idea  ·  May 6, 2019

14. [ID-4210967]Problem with changing the cursor to text

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    174 votes

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    184 comments  ·  Adobe InDesign: Bugs » Crash/Freeze/Hang  ·  Delete…  ·  Admin →
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    FIXED  ·  Abhinav Kaushik responded

    Hello All,

    Thank you for your patience all this while.
    This issue is now fixed in the latest update (Id 14.0.1) of InDesign CC.
    If you are unable to see the update notification yet, open the menu (three dots) from the top-right of Creative Cloud desktop application and click on ‘Check For App Updates’.

    Once the update button is shown against InDesign CC, click on the button to update your InDesign to Id 14.0.1 for the fix of the issue.
    Do let us know in the comments, if you face any problem with the new update.

    List of fixed issues can be found at: helpx.adobe.com/indesign/kb/fixed-issues.html

    Regards,
    InDesign Team

    RY supported this idea  ·  May 6, 2019

15. stalls intermittently, seconds to minutes of spinning beach ball or Application not responding

    53 votes

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    6 comments  ·  Adobe InDesign: Bugs » Performance/Usability  ·  Delete…  ·  Admin →
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    CLOSED  ·  Abhinav Kaushik responded

    Hello All,

    Thank you for your patience all this while.
    We had launched our investigation into the matter to get to the root cause of the problem. As the part of our investigation, we had reached out to many of you personally over email.
    We have concluded our investigation and have come up with few findings.

    1. For many of the users the issue got fixed after updating InDesign to a newer version.
    2. For some, the issue got resolved after disabling a third-party application such as Suitecase fusion etc.
    3. For few, the issue was intermittent and is no longer reproducible.
    4. For majority of the users, the underlying cause of the performance issue was identified to be related to span columns, cross-references, third party plugin etc.

    We have created separated threads for these issues and we are now working towards resolving them.

    However, over the time this thread has become too generic to serve its purpose effectively. As per your feedback and the outcome of our investigation we have created multiple threads to address each root cause separately and effectively.
    If you are facing any slowness in InDesign or seeing any other performance issue, we request you vote for the relevant thread or create a new thread specifying the action/workflow which is slowing you down.
    We seek your support in our continuous effort to improve InDesign.

    -InDesign Team

    Hello All,

    Thank you for your patience all this while.
    We had launched our investigation into the matter to get to the root cause of the problem. As the part of our investigation, we had reached out to many of you personally over email.
    We have concluded our investigation and have come up with few findings.

    1. For many of the users the issue got fixed after updating InDesign to a newer version.
    2. For some, the issue got resolved after disabling a third-party application such as Suitecase fusion etc.
    3. For few, the issue was intermittent and is no longer reproducible.
    4. For majority of the users, the underlying cause of the performance issue was identified to be related to span columns, cross-references, third party plugin etc.

    We have created separated threads for these issues and we are now working towards resolving them.

    However, over the time this thread… more

    RY supported this idea  ·  May 2, 2019

16. InDesign CC 2019, GPU enablement on Mac

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    44 votes

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    38 comments  ·  Adobe InDesign: Bugs » Performance/Usability  ·  Delete…  ·  Admin →
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    Closed: Fixed  ·  Abhinav Kaushik responded

    Based on our investigation we have categorized the issue that are being reported on this thread into three types:

    1. Users having compatible GPU and monitor configuration but still not able to use GPU rendering.

    2. Users having Incompatible GPU and monitor configuration. Please refer following link that have all the details system requirement for GPU rendering.
    https://helpx.adobe.com/in/indesign/using/gpu_performance.html

    3. MacPro, Mac mini OR “working on MacBooks with screen down” and using Hidpi monitors with display scale factor one.
    This has been identified as bug and we have fixed it in the latest version of InDesign, Id 14.0.3
    Please update your InDesign to the latest version to try out the fix

    Note:
    Since , this thread is mainly being tracked only for enable-ment of GPU functionality
    Please report drawing related issue via other reported threads or new threads.

    An error occurred while saving the comment
    RY commented  ·  May 2, 2019  ·  Edit…  ·  Delete…

    Indesign 14.0.2

    Mac Pro (late 2013)
    MacOS 10.13.6
    Quad-Core Intel Xeon E5, 3.7 GHz, 4 Cores
    128 GB RAM
    GPU: 2 AMD FirePro D700

    Displays:
    Cintiq 27QHDT:
    Resolution: 2560 x 1440 (QHD/WQHD - Wide Quad High Definition)
    UI Looks like: 2560 x 1440 @ 60 Hz
    Connection Type: Thunderbolt

    LG ULTRAWIDE:
    Resolution: 3440 x 1440 (UWQHD - Ultra-Wide Quad HD)
    UI Looks like: 3440 x 1440 @ 60 Hz
    Connection Type: Thunderbolt

    Save Submitting...
    RY supported this idea  ·  Mar 28, 2019

17. text color not selected in swatches

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    0 comments  ·  Adobe InDesign: Bugs » Text/Story/Table  ·  Edit…  ·  Delete…  ·  Admin →
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    RY shared this idea  ·  Apr 11, 2019

18. Stop making InDesign preferences default to rich black

    5 votes

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    3 comments  ·  Adobe InDesign: Bugs » Others  ·  Delete…  ·  Admin →
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    RY shared this idea  ·  Apr 4, 2019

19. Please please please make Rich Tool Tips optional!

    14 votes

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    1 comment  ·  Adobe InDesign: Feature Requests » UI  ·  Delete…  ·  Admin →
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    RY supported this idea  ·  Apr 4, 2019

20. crash

    4 votes

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    5 comments  ·  Adobe InDesign: Bugs » Crash/Freeze/Hang  ·  Delete…  ·  Admin →
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    CLOSED  ·  amaarora responded

    To identify the cause of this issue, we had started our investigation with the aim to resolve it. You might have also received email from us seeking more details to help in our investigation.

    We’ve concluded our investigation and came up with the finding : Either the issue is fixed in the latest release of InDesign or the issue was intermittent in nature at the time of its reporting and is not reproducible now.

    We recommend you to upgrade to the latest version of InDesign 2020.0.1 (if you’re not already on it). It contains a lot of stability fixes.

    If you still face this issue even after updating to the latest version of InDesign, please submit the crash report to us. (The guidelines to submit crash are available at (https://helpx.adobe.com/indesign/kb/submit-crash-reports.html)

    We seek your support in our continual effort to improve InDesign.

    —
    Adobe InDesign Team

    RY supported this idea  ·  Apr 4, 2019