Hello!

My name is Connor and I am a software engineer who works on the Save/Open functionality. I have some additional information that may help in resolving the problems you are seeing.

First, I’d like to check your network settings. Our network guidance page was recently updated (please see: https://helpx.adobe.com/enterprise/kb/network-endpoints.html), and it now says that shared-components.adobe.com must be allowed through all firewalls and DNS filters.
Please confirm or ask your IT Administrator to confirm that this sub-domain is allowed for all Adobe applications used in your organization.

Second, please try opening the Asset Browser in a few other Adobe products. We want to know if adobe.com/files loads correctly in your computer’s default web browser (Safari on macOS, Edge on Windows).
Also, please check if the Files tab opens correctly in the Creative Cloud Desktop app.

If one or both of these tests fail, it likely means the issue is caused by your network settings.

Any additional details or steps you can provide that leads to this blank screen issue would be extremely hlepful.
I want to assure you that our Engineering team is actively looking into this problem and intends to resolve it as quickly as possible. We apologize for the inconvenience and frustration it may have caused.
Thank you! :)
-Connor

I installed version 21.0.1. I can´nt save any files. I got a black pop up window and nothing happen. What´s wrong?
Please help

I can't save or save as with the new InDesign version 21.0.1

I just opened Adobe Indesign 2026. When I hit file>save the save dialog is completely blank. I can't save a file! I'm on a MacBook Pro running Ventura 13.2.1

InDesign 2026 21.0 Save As Not Loading - when clicking save or save as an empty dialogue box appears and does not let the user save a document. Save a copy still functions correctly. Opening a document still functions correctly. GPU acceleration disabled.

Hi Melanie,

Thanks for reaching out. Could you please confirm which version of operating system you're using? Also, let me know if this happens with a specific file or with all files you try to save.

Please try below mentioned steps to fix out the issue.
First, try going to Preferences -> File Handling and turn off Save in Background, then restart InDesign and see if you can save the file normally.

If the issue continues, please rename the following folders:
– Rename the CEP folder to CEP.old from:
• macOS: /Library/Application Support/Adobe
• Windows: C:\Program Files (x86)\Common Files\Adobe

If that doesn't help, rename the UXP folder to UXP.old from:
• macOS: /Library/Application Support/Adobe and ~/Library/Application Support/Adobe
• Windows: C:\Program Files\Common Files\Adobe and C:\Program Files (x86)\Common Files\Adobe

Once done, relaunch InDesign and check again. If you still see the black window, please share a short screen recording, so I can review it further.

Looking forward to your update.

Regards,
Upendra

Hi Charlotte,

Thanks for reaching out. Could you please confirm which version of operating system you're using? Also, let me know if this happens with a specific file or with all files you try to save.

Please try below mentioned steps to fix out the issue.
First, try going to Preferences -> File Handling and turn off Save in Background, then restart InDesign and see if you can save the file normally.

If the issue continues, please rename the following folders:
– Rename the CEP folder to CEP.old from:
• macOS: /Library/Application Support/Adobe
• Windows: C:\Program Files (x86)\Common Files\Adobe

If that doesn't help, rename the UXP folder to UXP.old from:
• macOS: /Library/Application Support/Adobe and ~/Library/Application Support/Adobe
• Windows: C:\Program Files\Common Files\Adobe and C:\Program Files (x86)\Common Files\Adobe

Once done, relaunch InDesign and check again. If you still see the black window, please share a short screen recording, so I can review it further.

Looking forward to your update.

Regards,
Upendra

When saving a new document by choosing Save As under File menu it is coming up blank so have to "X" out and do a save a copy instead. Please correct so that it works to do Save As.