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Charlotte

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  1. [ID-4272090]Blank Save As dialog is displayed

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    3 comments  ·  Adobe InDesign: Bugs » Crash/Freeze/Hang  ·  Admin →
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    Need More Info  ·  AdminSanyam Talwar (Senior Lead Software Engineer, Adobe InDesign) responded

    Thank you for contacting us and bringing the issue in the latest release of Adobe InDesign to our attention. We sincerely regret the inconvenience this has caused and fully understand how disruptive such interruptions can be to your workflow.

    Our preliminary analysis indicates that this issue may be an isolated scenario. We have identified a workaround that can help resolve the issue.

    First, try going to Preferences -> File Handling and turn off Save in Background, then restart InDesign and see if you can save the file normally.

    If the issue continues, please rename the following folders:

    – Rename the CEP folder to CEP.old from:

    • macOS: /Library/Application Support/Adobe

    • Windows: C:\Program Files (x86)\Common Files\Adobe

    If that doesn't help, rename the UXP folder to UXP.old from:

    • macOS: /Library/Application Support/Adobe and ~/Library/Application Support/Adobe

    • Windows: C:\Program Files\Common Files\Adobe and C:\Program Files (x86)\Common Files\Adobe

    Once done, relaunch InDesign and check again.

    —

    Adobe InDesign Team

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