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  1. [ID-4272090]Blank Save As dialog is displayed

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    3 comments  ·  Adobe InDesign: Bugs » Crash/Freeze/Hang  ·  Admin →
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    Need More Info  ·  AdminSanyam Talwar (Senior Lead Software Engineer, Adobe InDesign) responded

    Thank you for contacting us and bringing the issue in the latest release of Adobe InDesign to our attention. We sincerely regret the inconvenience this has caused and fully understand how disruptive such interruptions can be to your workflow.

    Our preliminary analysis indicates that this issue may be an isolated scenario. We have identified a workaround that can help resolve the issue.

    First, try going to Preferences -> File Handling and turn off Save in Background, then restart InDesign and see if you can save the file normally.

    If the issue continues, please rename the following folders:

    – Rename the CEP folder to CEP.old from:

    • macOS: /Library/Application Support/Adobe

    • Windows: C:\Program Files (x86)\Common Files\Adobe

    If that doesn't help, rename the UXP folder to UXP.old from:

    • macOS: /Library/Application Support/Adobe and ~/Library/Application Support/Adobe

    • Windows: C:\Program Files\Common Files\Adobe and C:\Program Files (x86)\Common Files\Adobe

    Once done, relaunch InDesign and check again.

    —

    Adobe InDesign Team

    An error occurred while saving the comment
    Upendra commented  · 

    Hi Melanie,

    Thanks for reaching out. Could you please confirm which version of operating system you're using? Also, let me know if this happens with a specific file or with all files you try to save.

    Please try below mentioned steps to fix out the issue.
    First, try going to Preferences -> File Handling and turn off Save in Background, then restart InDesign and see if you can save the file normally.

    If the issue continues, please rename the following folders:
    – Rename the CEP folder to CEP.old from:
    • macOS: /Library/Application Support/Adobe
    • Windows: C:\Program Files (x86)\Common Files\Adobe

    If that doesn't help, rename the UXP folder to UXP.old from:
    • macOS: /Library/Application Support/Adobe and ~/Library/Application Support/Adobe
    • Windows: C:\Program Files\Common Files\Adobe and C:\Program Files (x86)\Common Files\Adobe

    Once done, relaunch InDesign and check again. If you still see the black window, please share a short screen recording, so I can review it further.

    Looking forward to your update.

    Regards,
    Upendra

    An error occurred while saving the comment
    Upendra commented  · 

    Hi Charlotte,

    Thanks for reaching out. Could you please confirm which version of operating system you're using? Also, let me know if this happens with a specific file or with all files you try to save.

    Please try below mentioned steps to fix out the issue.
    First, try going to Preferences -> File Handling and turn off Save in Background, then restart InDesign and see if you can save the file normally.

    If the issue continues, please rename the following folders:
    – Rename the CEP folder to CEP.old from:
    • macOS: /Library/Application Support/Adobe
    • Windows: C:\Program Files (x86)\Common Files\Adobe

    If that doesn't help, rename the UXP folder to UXP.old from:
    • macOS: /Library/Application Support/Adobe and ~/Library/Application Support/Adobe
    • Windows: C:\Program Files\Common Files\Adobe and C:\Program Files (x86)\Common Files\Adobe

    Once done, relaunch InDesign and check again. If you still see the black window, please share a short screen recording, so I can review it further.

    Looking forward to your update.

    Regards,
    Upendra

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