Connor Roberts
My feedback
1 result found
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[ID-4272090]Blank Save As dialog is displayed
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Screenshot%202025-11-21%20145131.png 27 KB -
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7 votesThank you for contacting us and bringing the issue in the latest release of Adobe InDesign to our attention. We sincerely regret the inconvenience this has caused and fully understand how disruptive such interruptions can be to your workflow.
Our preliminary analysis indicates that this issue may be an isolated scenario. We have identified a workaround that can help resolve the issue.
Please rename the following folders:
– Rename the CEP folder to CEP.old from:
• macOS: /Library/Application Support/Adobe
• Windows: C:\Program Files (x86)\Common Files\Adobe
If that doesn't help, rename the UXP folder to UXP.old from:
• macOS: /Library/Application Support/Adobe and ~/Library/Application Support/Adobe
• Windows: C:\Program Files\Common Files\Adobe and C:\Program Files (x86)\Common Files\Adobe
Once done, relaunch InDesign and check again.
—
Adobe InDesign Team
An error occurred while saving the comment An error occurred while saving the comment Connor Roberts
commented
In addition to verifying network configurations and firewall settings, please ensure that the following process on your operation system is allowed to operate unencumbered/not blocked:
Windows: "msedgewebview2.exe"
Mac OS: "<Application name> Web Content" (example: Adobe Illustrator 2026 Web Content, Adobe Photoshop 2026 Web Content, Adobe InDesign 2026 Web Content)Please reach out if the issue persists. We are committed to resolving this issue in a timely manner. Thank you very much!
An error occurred while saving the comment Connor Roberts
commented
Hello!
My name is Connor and I am a software engineer who works on the Save/Open functionality. I have some additional information that may help in resolving the problems you are seeing.
First, I’d like to check your network settings. Our network guidance page was recently updated (please see: https://helpx.adobe.com/enterprise/kb/network-endpoints.html), and it now says that shared-components.adobe.com must be allowed through all firewalls and DNS filters.
Please confirm or ask your IT Administrator to confirm that this sub-domain is allowed for all Adobe applications used in your organization.Second, please try opening the Asset Browser in a few other Adobe products. We want to know if adobe.com/files loads correctly in your computer’s default web browser (Safari on macOS, Edge on Windows).
Also, please check if the Files tab opens correctly in the Creative Cloud Desktop app.If one or both of these tests fail, it likely means the issue is caused by your network settings.
Any additional details or steps you can provide that leads to this blank screen issue would be extremely hlepful.
I want to assure you that our Engineering team is actively looking into this problem and intends to resolve it as quickly as possible. We apologize for the inconvenience and frustration it may have caused.
Thank you! :)
-Connor -
We have identified an issue for a small subset of users who are on the Windows operating system and also have their network traffic routed through a proxy.
A temporary solution to this issue is the following:
1. Open up PowerShell
2. Copy and paste the following commands:
cd "C:\Program Files\Adobe\Adobe Indesign 2026"
$env:WEBVIEW2_ADDITIONAL_BROWSER_ARGUMENTS = "--use-system-proxy-resolver"
& '.\Indesign.exe'
This command navigates to where Illustrator is installed and informs the application to use the system's proxy settings, then opens Illustrator.
Please reach out and let us know if any of the mentioned troubleshooting steps have helped solved your issue. We're committed to resolving this issue and your feedback is very important to us. Thank you!