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Connor Roberts

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  1. [ID-4272090]Blank Save As dialog is displayed

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    8 comments  ·  Adobe InDesign: Bugs » Crash/Freeze/Hang  ·  Admin →
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    Need More Info  ·  AdminSanyam Talwar (Senior Lead Software Engineer, Adobe InDesign) responded

    Thank you for contacting us and bringing the issue in the latest release of Adobe InDesign to our attention. We sincerely regret the inconvenience this has caused and fully understand how disruptive such interruptions can be to your workflow.

    Our preliminary analysis indicates that this issue may be an isolated scenario. We have identified a workaround that can help resolve the issue.

    Please rename the following folders:

    – Rename the CEP folder to CEP.old from:

    • macOS: /Library/Application Support/Adobe

    • Windows: C:\Program Files (x86)\Common Files\Adobe

    If that doesn't help, rename the UXP folder to UXP.old from:

    • macOS: /Library/Application Support/Adobe and ~/Library/Application Support/Adobe

    • Windows: C:\Program Files\Common Files\Adobe and C:\Program Files (x86)\Common Files\Adobe

    Once done, relaunch InDesign and check again.

    —

    Adobe InDesign Team

    An error occurred while saving the comment
    Connor Roberts commented  · 

    Hello!

    My name is Connor and I am a software engineer who works on the Save/Open functionality. I have some additional information that may help in resolving the problems you are seeing.

    First, I’d like to check your network settings. Our network guidance page was recently updated (please see: https://helpx.adobe.com/enterprise/kb/network-endpoints.html), and it now says that shared-components.adobe.com must be allowed through all firewalls and DNS filters.
    Please confirm or ask your IT Administrator to confirm that this sub-domain is allowed for all Adobe applications used in your organization.

    Second, please try opening the Asset Browser in a few other Adobe products. We want to know if adobe.com/files loads correctly in your computer’s default web browser (Safari on macOS, Edge on Windows).
    Also, please check if the Files tab opens correctly in the Creative Cloud Desktop app.

    If one or both of these tests fail, it likely means the issue is caused by your network settings.

    Any additional details or steps you can provide that leads to this blank screen issue would be extremely hlepful.
    I want to assure you that our Engineering team is actively looking into this problem and intends to resolve it as quickly as possible. We apologize for the inconvenience and frustration it may have caused.
    Thank you! :)
    -Connor

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