Color Picker causes InDesign to Crash
Every time I try to use the eyedrop Color Picker tool in InDesign it causes InDesign to crash and close. It will not allow me to drag the eyedropper to pick up a color, and if I try to drag the eyedropper it makes the color box freeze to where I cannot click "Ok" or "Cancel" and I need to press the "Esc" button on my keyboard to get out of the color box. Shortly after closing the color box, InDesign will crash and close. I have tried updating InDesign to the newest version, turning on/off my computer multiple times, sending crash reports every time the issue happens, creating a new file in InDesign, closing all other applications. When I look at the activity monitor on my Mac, it says InDesign is using 99%-101% CPU. I have a new (purchased 09/2022) MacBook M1 Pro with 16GB of memory, 500GB Flash Storage (494 GB available) Version 12.6 Monterey.
Adobe InDesign 2023 Version 18.1
Steps to Reproduce this issue: Every time I try to click the eyedropper tool to change the color of either text, a line, or a background box it will cause InDesign to crash. I created a new InDesign file to see if the issue will persist in a separate file and it crashed in the new file as well.
Expected Result: I expect to click and drag the eyedropper tool to a part of a photo that has been placed in InDesign to capture the color to use for either text, a line, or a box.
Actual Results: The color box freezes to where I cannot click "Ok" or "Cancel", then InDesign will crash and close on its own and ask if I want to send a crash report. I always say yes to sending a crash report.
Jenny Peck
shared this idea
If you are still seeing this crash happening in InDesign, please do the following:
- do a screen recording
- attach a test file
- mention the OS version, InDesign version.
Put the screen recording and test file in a shared drive and share the location of the same with us.
Thanks,
Adobe InDesign team
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Manytones Event Management commented
Has this issue been fixed? It really is poor that this crash still hasn't been solved. I'm on Mac M3 16GB Sonoma.
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Stephen Shooster commented
I’m having a similar problem. Using in design with 2023, MacBook Pro, 64 gigs ram, the color picker seems to be involved when I crash. It’s hard to know exactly what but my gut feeling is a modal window gets hidden and then your toast.
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Stéphane Faure commented
I have the same problem with the latest Indesign version on the latest M2 MAX Mac with 64gb Ram. The color picker crash if i go to the color popup and after that the color box on the toolbar doesn't work properly doesn't udate the color when i pick an object, the text color option cannot be switched. The program can't quit. and while i save my document it says do you want to save the document before quiting. And then nothing happen and i need to force quit Indesign. Choosing colors and apply colors is critical... in this sofware. I really hope Adobe can resolve this. I've just made the switch from PC to Mac for my work and now it's worse...