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← Adobe InDesign: Bugs

You do not have access to Publish Online service.

I have been working with publish online services and have spent the past few days publishing some document and everything works.

Suddenly today, I began receiving this error when trying to publish online "You cannot use this feature right now. Please check your network connectivity."

Additionally, when I try to access the publish online dashboard I see this error: "You do not have access to Publish Online service."

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Paula shared this idea  ·   ·  Report…  ·  Admin →
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  • Mark Nevitt commented  ·   ·  Report

    My initial post is now a week old and - at this time - there is no response from Adobe. Surely it is self-evident that the feature that publishes an artworked/designed document online is a vital support to businesses. Especially during a pandemic that requires optimal social distancing. So where is the urgency from Adobe in managing customer concerns. What is the service we are paying for in our subscriptions? I find this long silence deeply disappointing when - in all likelihood - all that is needed is an admission that there was a server failure at Adobe's end of the line. Come on, Adobe. Wakey wakey. You can do better than this.

  • Sara Bequette commented  ·   ·  Report

    I'm having this issue today. :/ Very frustrated! This is my absolute favorite InDesign feature. I use it often and I really need these to work! This is what my Published Online Dashboard currently looks like.

  • Anonymous commented  ·   ·  Report

    Same issue here. Got Adobe technical support. Nothing. HELP ADOBE !!!!!!!!

  • Mark Nevitt commented  ·   ·  Report

    I am currently running InDesign 2021.
    One of my employer's key service documents is currently unavailable (404 error) through Publish Online. When I try to access the dashboard for Publish Online I get a message that reads:
    "You do not have access to Publish Online service".
    Pretty bad. Why is this?
    Screenshot attached.

  • Sam commented  ·   ·  Report

    Hello I am working on indd v. 16.0 and i am trying to publish a document. I am getting an alert that says "You cannot use this feature right now. Please check your network connectivity." My network is working fine. I did notice that links that i have published in the past are not working.

  • Anonymous commented  ·   ·  Report

    I just updated inDesign via Creative Cloud and that seemed to resolve the problem-but could just be a coincidence of timing.

  • JMC commented  ·   ·  Report

    I am having exactly the same issue - and getting the same error messages. When will this be fixed?

  • Lena Roberson commented  ·   ·  Report

    Same too -- we have a lot of clients using these presentation decks via Publish Online service and they're all down now. Need immediate fix if possible. My screenshots look identical to those already posted.

Adobe InDesign: Bugs: ePub/HTML/Publish Online

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