Customer comments

• InDesign lags when rearranging text boxes, adding image frames, adjusting frames that already exist
• Selecting an item (e.g. text frame) in small and really uncomplicated documents has slight but very noticeable delays/lags, almost as if the click hangs and makes the item drag a little instead of just being selected.
• Performance degradation is observed if more than 1 document is opened
• Creating packages (File > Package) takes so much time – especially collecting image files into the Links-folder. This behavior is generally observed with Illustrator files.
• Performance degradation is observed while working on indd document and not with the IDML of the indd document.
• Lag observed for almost every action from selecting objects, resizing objects, or moving objects

Troubleshooting steps tried to resolve issues

• Disable 3rd party plugins - One of the customer has tried with Suitcase Fusion but there was no improvement in the performance.

Workarounds

• Change the name of the image folder to disable the dynamic links to picture.
• Exporting the document to IDML and working on it. Once the document is saved, the performance degradation is observed.
• Disabling network and internet helps in improving the performance.

Next Steps 

• Please provide the number of links in the document when you start facing performance issues
• Does turning off Links panel help improve performance?
• Where do you link image from Local/Network/Shared Drives(One drive, Drop box etc)
• All the machines mentioned in the UserVoice thread are intel based. Performance for Apple Silicon/M1/M2 machines is way better than Intel machines. Is there any user who is using Apple Silicon/M1/M2 and facing performance issues.