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1. [ID-4219732]Slow performance

   43 votes

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   18 comments  ·  Adobe InDesign: Bugs » Performance/Usability  ·  Delete…  ·  Admin →
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   Need More Info  ·  AdminSanyam Talwar (Senior Lead Software Engineer, Adobe InDesign) responded

   Customer comments

   • InDesign lags when rearranging text boxes, adding image frames, adjusting frames that already exist
   • Selecting an item (e.g. text frame) in small and really uncomplicated documents has slight but very noticeable delays/lags, almost as if the click hangs and makes the item drag a little instead of just being selected.
   • Performance degradation is observed if more than 1 document is opened
   • Creating packages (File > Package) takes so much time – especially collecting image files into the Links-folder. This behavior is generally observed with Illustrator files.
   • Performance degradation is observed while working on indd document and not with the IDML of the indd document.
   • Lag observed for almost every action from selecting objects, resizing objects, or moving objects

   Troubleshooting steps tried to resolve issues

   • Disable 3rd party plugins - One of the customer has tried with Suitcase Fusion but there was no improvement in the performance.

   Workarounds

   • Change the name of the image folder to disable the dynamic links to picture.
   • Exporting the document to IDML and working on it. Once the document is saved, the performance degradation is observed.
   • Disabling network and internet helps in improving the performance.

   Next Steps 

   • Please provide the number of links in the document when you start facing performance issues
   • Does turning off Links panel help improve performance?
   • Where do you link image from Local/Network/Shared Drives(One drive, Drop box etc)
   • All the machines mentioned in the UserVoice thread are intel based. Performance for Apple Silicon/M1/M2 machines is way better than Intel machines. Is there any user who is using Apple Silicon/M1/M2 and facing performance issues.

   Customer comments

   • InDesign lags when rearranging text boxes, adding image frames, adjusting frames that already exist
   • Selecting an item (e.g. text frame) in small and really uncomplicated documents has slight but very noticeable delays/lags, almost as if the click hangs and makes the item drag a little instead of just being selected.
   • Performance degradation is observed if more than 1 document is opened
   • Creating packages (File > Package) takes so much time – especially collecting image files into the Links-folder. This behavior is generally observed with Illustrator files.
   • Performance degradation is observed while working on indd document and not with the IDML of the indd document.
   • Lag observed for almost every action from selecting objects, resizing objects, or moving objects

   Troubleshooting steps tried to resolve issues

   • Disable 3rd party plugins - One of the customer has tried with Suitcase Fusion but there was no improvement in the performance.

   Workarounds

   • Change the… more
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   David commented  ·  Sep 5, 2019  ·  Edit…  ·  Delete…

   Hello., does anyone from Adobe monitor this site? I mean I took the time to write this report..

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   David shared this idea  ·  Sep 4, 2019

2. InDesign performance is ****

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   8 votes

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   4 comments  ·  Adobe InDesign: Bugs » Performance/Usability  ·  Delete…  ·  Admin →
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   David supported this idea  ·  Sep 4, 2019

3. InDesign is very slow

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   102 votes

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   52 comments  ·  Adobe InDesign: Bugs » Performance/Usability  ·  Delete…  ·  Admin →
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   CLOSED  ·  Abhinav Kaushik responded

   Hello All,

   Thank you for your patience all this while.
   We had launched our investigation into the matter to get to the root cause of the problem. As the part of our investigation, we had reached out to many of you personally over email.
   We have concluded our investigation and have come up with few findings.

   1. For many of the users the issue got fixed after updating InDesign to a newer version.
   2. For some, the issue got resolved after disabling a third-party application such as Suitecase fusion etc.
   3. For few, the issue was intermittent and is no longer reproducible.
   4. For majority of the users, the underlying cause of the performance issue was identified to be related to span columns, cross-references, third party plugin etc.

   We have created separated threads for these issues and we are now working towards resolving them.

   However, over the time this thread has become too generic to serve its purpose effectively. As per your feedback and the outcome of our investigation we have created multiple threads to address each root cause separately and effectively.
   If you are facing any slowness in InDesign or seeing any other performance issue, we request you vote for the relevant thread or create a new thread specifying the action/workflow which is slowing you down.
   We seek your support in our continuous effort to improve InDesign.

   -InDesign Team

   Hello All,

   Thank you for your patience all this while.
   We had launched our investigation into the matter to get to the root cause of the problem. As the part of our investigation, we had reached out to many of you personally over email.
   We have concluded our investigation and have come up with few findings.

   1. For many of the users the issue got fixed after updating InDesign to a newer version.
   2. For some, the issue got resolved after disabling a third-party application such as Suitecase fusion etc.
   3. For few, the issue was intermittent and is no longer reproducible.
   4. For majority of the users, the underlying cause of the performance issue was identified to be related to span columns, cross-references, third party plugin etc.

   We have created separated threads for these issues and we are now working towards resolving them.

   However, over the time this thread… more

   David supported this idea  ·  Sep 4, 2019