Bug details

InCopy crashes while saving document or checking in

InCopy 14.4, MacOS 10.14.4
InCopy document crashes all the time while saving or checking in a document.
The document contains a lot of comments and cross references to other documents.
I have already tried to copy all content into a new document. This does not help.
I cannot work further on the document, so I need assistance!

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Casper Lange shared this idea  ·   ·  Flag idea as inappropriate…  ·  Admin →

We have released InCopy CC2019.0.2 with lot of stability fixes. If you are not on 14.0.2.324 then I would recommend you to upgrade to latest version as it is more robust.

If you still face this issue even after updating, please submit the crash report to us. (Guidelines to submit crash are available at https://helpx.adobe.com/indesign/kb/submit-crash-reports.html)

Also, please send the following information to santalwa@adobe.com :
• Reproducible Steps – What were you doing when InCopy crashed?
• Error snapshot or video recording of the issue?
• Is(Are) the issue related to a specific document(s)/asset(s)? If Yes, Can you please provide the document(s)/asset(s)?
• Does Trashing preference and cache, please create a backup of Preference and cache before trashing them, help to resolve the issue?

Adobe InDesign Team

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  • Sanyam Talwar commented  ·   ·  Flag as inappropriate

    We have released InCopy CC2019.0.2 with lot of stability fixes. If you are not on 14.0.2.324 then I would recommend you to upgrade to latest version as it is more robust.

    If you still face this issue even after updating, please submit the crash report to us. (Guidelines to submit crash are available at https://helpx.adobe.com/indesign/kb/submit-crash-reports.html)

    Also, please send the following information to santalwa@adobe.com :
    • Reproducible Steps – What were you doing when InCopy crashed?
    • Error snapshot or video recording of the issue?
    • Is(Are) the issue related to a specific document(s)/asset(s)? If Yes, Can you please provide the document(s)/asset(s)?
    • Does Trashing preference and cache, please create a backup of Preference and cache before trashing them, help to resolve the issue?

    Adobe InDesign Team

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