Casper Lange

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    5 comments  ·  Adobe InDesign: Feature Requests » Other  ·  Flag idea as inappropriate…  ·  Admin →
    Casper Lange supported this idea  · 
  2. 40 votes
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    0 comments  ·  Adobe InDesign: Bugs » Performance/Usability  ·  Flag idea as inappropriate…  ·  Admin →
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  5. 1 vote
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    1 comment  ·  Adobe InDesign: Bugs » Crash  ·  Flag idea as inappropriate…  ·  Admin →

    We have released InCopy CC2019.0.2 with lot of stability fixes. If you are not on 14.0.2.324 then I would recommend you to upgrade to latest version as it is more robust.

    If you still face this issue even after updating, please submit the crash report to us. (Guidelines to submit crash are available at https://helpx.adobe.com/indesign/kb/submit-crash-reports.html)

    Also, please send the following information to santalwa@adobe.com :
    • Reproducible Steps – What were you doing when InCopy crashed?
    • Error snapshot or video recording of the issue?
    • Is(Are) the issue related to a specific document(s)/asset(s)? If Yes, Can you please provide the document(s)/asset(s)?
    • Does Trashing preference and cache, please create a backup of Preference and cache before trashing them, help to resolve the issue?

    Adobe InDesign Team

    Casper Lange shared this idea  · 
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    0 comments  ·  Adobe InDesign: Bugs » Performance/Usability  ·  Flag idea as inappropriate…  ·  Admin →
    Casper Lange shared this idea  · 
  7. 1 vote
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    2 comments  ·  Adobe InDesign: Bugs » Performance/Usability  ·  Flag idea as inappropriate…  ·  Admin →
    Casper Lange commented  · 

    InCopy 14.0. MacOs Mojave 10.14.4
    I work in a icml-document which was assigned to me from InDesign. It contains references to other documents and a lot of comments (for the designer).
    After I have made the third or later comment, it becomes impossible to select text. InCopy selects the text from the top of the document upto the point where I click the mouse. When I try Option+Shift+Arrow, the cursor jumps to the top of the document. I can save the document, after which the issue is away until I have made a few extra comments, but which also puts the cursor again at the top of the document. This is unworkable, because I continually have to search the position I was editing.
    I have tried to switch from Adobe CC to iCloud Drive, this makes no difference.
    I have tried to copy all the content to a fresh document, this also makes no difference.
    I'll attach the document that I am working on.

    Casper Lange commented  · 

    InCopy 14.0. MacOs Mojave 10.14.4
    I work in a icml-document which was assigned to me from InDesign. It contains references to other documents and a lot of comments (for the designer).
    After I have made the third or later comment, it becomes impossible to select text. InCopy selects the text from the top of the document upto the point where I click the mouse. When I try Option+Shift+Arrow, the cursor jumps to the top of the document. I can save the document, after which the issue is away until I have made a few extra comments, but which also puts the cursor again at the top of the document. This is unworkable, because I continually have to search the position I was editing.
    I have tried to switch from Adobe CC to iCloud Drive, this makes no difference.
    I have tried to copy all the content to a fresh document, this also makes no difference.
    I'll attach the document that I am working on.

    Casper Lange shared this idea  · 

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