new document preview crash
I'm crashing in the 2018 version of ID in the New Document dialog whenever I make changes to the margins with the Preview checkbox checked. This happens each and every time, consistently.
This occurs in both the new, New Document dialog format (Preview checkbox added in 2018) as well as the Legacy dialog format (enabled with General Preferences setting).
This does not occur in the 2017 CC version of ID. (Legacy dialog only — no Preview checkbox in the new format.)
This does not occur when changing any other page attribute, including page size, slug, and bleed; only Margin.
Testing: in both new, New Document dialog and Legacy dialog, check Preview checkbox. Change Margin amount, up or down, with arrow keys or by typing in value results in a crash.
In the Legacy dialog, with Preview unchecked, you can make changes to the Margin value without issue. Once it has been changed, the moment you check Preview it crashes again.
In the new dialog, with Preview unchecked, changes can be made to the Margin value, and once Preview is checked ID appears stable. However, once the Margin value is touched again, it crashes again.
Adobe InDesign CC 2018 v 13.1
Mac OS Sierra v 10.12.4
Model Name: Mac Pro
Model Identifier: MacPro5,1
Processor Name: Quad-Core Intel Xeon
Processor Speed: 3.2 GHz
Number of Processors: 1
Total Number of Cores: 4
L2 Cache (per Core): 256 KB
L3 Cache: 8 MB
Memory: 16 GB
Processor Interconnect Speed: 4.8 GT/s
Chipset Model: ATI Radeon HD 5770
Type: GPU
Bus: PCIe
Slot: Slot-1
PCIe Lane Width: x16
VRAM (Total): 1024 MB
Vendor: ATI (0x1002)
Device ID: 0x68b8
Revision ID: 0x0000
ROM Revision: 113-C0160C-155
EFI Driver Version: 01.00.436
D Cardillo
shared this idea
To identify the cause of this issue, we had started our investigation with the aim to resolve it. You might have also received email from us seeking more details to help in our investigation.
We’ve concluded our investigation and came up with the finding : Either the issue is fixed in the latest release of InDesign or the issue was intermittent in nature at the time of its reporting and is not reproducible now.
We recommend you to upgrade to the latest version of InDesign 2020.0.1 (if you’re not already on it). It contains a lot of stability fixes.
If you still face this issue even after updating to the latest version of InDesign, please submit the crash report to us. (The guidelines to submit crash are available at (https://helpx.adobe.com/indesign/kb/submit-crash-reports.html)
We seek your support in our continual effort to improve InDesign.
—
Adobe InDesign Team
-
To identify the cause of this issue, we had started our investigation with the aim to resolve it. You might have also received email from us seeking more details to help in our investigation.
We’ve concluded our investigation and came up with the finding : Either the issue is fixed in the latest release of InDesign or the issue was intermittent in nature at the time of its reporting and is not reproducible now.
We recommend you to upgrade to the latest version of InDesign 2020.0.1 (if you’re not already on it). It contains a lot of stability fixes.
If you still face this issue even after updating to the latest version of InDesign, please submit the crash report to us. (The guidelines to submit crash are available at (https://helpx.adobe.com/indesign/kb/submit-crash-reports.html)
We seek your support in our continual effort to improve InDesign.
—
Adobe InDesign Team -
We have released an update for InDesign CC2019 (v 14.0.2) which contains some stability fixes. If you are not already on 14.0.2 (build 324), then we recommend you to update to latest version.
If you still face this issue even after updating, please submit the crash report to us.
(Guidelines to submit crash are available at https://helpx.adobe.com/indesign/kb/submit-crash-reports.html)Also, please send the following information to santalwa@adobe.com :
• Reproducible Steps – What were you doing when InDesign crashed?
• Error snapshot or video recording of the issue.
• Is the issue related to a specific document(s)/asset(s)? If yes, can you please share the document(s)/asset(s) with us?
• Does trashing InDesign Preferences and Cache help resolve the issue? Please take a backup of the same before trashing them.Adobe InDesign team
-
We have released an update for InDesign CC2019 (v 14.0.1) which contains some stability fixes. If you are not already on 14.0.1 (build 209), then we recommend you to update to latest version.
If you still face this issue even after updating, please submit the crash report to us.
(Guidelines to submit crash are available at helpx.adobe.com/indesign/kb/submit-crash-re..)Also, please send the following information to santalwa@adobe.com :
• Reproducible Steps – What were you doing when InDesign crashed?
• Error snapshot or video recording of the issue.
• Is the issue related to a specific document(s)/asset(s)? If yes, can you please share the document(s)/asset(s) with us?
• Does trashing InDesign Preferences and Cache help resolve the issue? Please take a backup of the same before trashing them.Adobe InDesign team
-
D Cardillo
commented
Answer: it happens when Layout Adjustment is enabled — or ID thinks it is (see below).
With no documents open, the Liquid Layout panel has a warning that "Liquid Layout rules do not apply because layout adjustment is enabled for the document. [no document open] Click to disable layout adjustment." Although clicking doesn't do anything.
Opening the Layout Adjustment settings manually (from the Liquid Layout panel menu) shows the setting is indeed off. (see image)
Fix: Create a new, blank document. Open the Liquid Layout panel. Ensure Layout Adjustment is off. From that point, it should remain off, and there should be no warning with no documents open that it mistakenly believes it's on.
Changing the Margins with the Preview checkbox checked in the New Document dialog, both new and legacy functions normally.
