InDesign Crashes on Opening from a Book Panel Multiple INDDs with Modified Links
Machine: MacBook Pro 13 in mid-2012 (i7, 2.9 GHz, 16 GB RAM)
OS: macOS 10.13.4
App: InDesign 13.1.0.76 (but basically every subversion of 13)
I have several INDBs containing from 6 to around 20 INDDs each.
Most INDDs contain from 3 to 60 cross-references (since book-spanning TOCs often crash InDesign, but that’s for another topic) – mostly within the respective INDD, but one INDD per book always has CRs to other INDDs within the same book or in other books.
(My typical INDD contents: 2–48 facing pages with threaded, 1-column text boxes, therein several dozens of “custom” anchored objects, mostly containing text and auto-resizing in height, some containing linked INDDs or dynamic captions. Everything tidily formatted with object, paragraph, and character styles with moderate use of GREP styles.)I try to open more than one (or every) INDD from the book panel in one go (select & shift-select several chapters, double-click on one of the selected).
A couple files open, and with the first one to contain modified links …
… I click “Don’t update links” (but it’s the same if I click “Update links”).
InDesign reliably crashes faster than the sound waves from the mouse click reach my ear.
This never happens when I open (double-click from the book panel) one INDD at a time from the book panel.
Wolf Kamm
shared this idea
To identify the cause of this issue, we had started our investigation with the aim to resolve it. You might have also received email from us seeking more details to help in our investigation.
We’ve concluded our investigation and came up with the finding : Either the issue is fixed in the latest release of InDesign or the issue was intermittent in nature at the time of its reporting and is not reproducible now.
We recommend you to upgrade to the latest version of InDesign 2020.0.1 (if you’re not already on it). It contains a lot of stability fixes.
If you still face this issue even after updating to the latest version of InDesign, please submit the crash report to us. (The guidelines to submit crash are available at (https://helpx.adobe.com/indesign/kb/submit-crash-reports.html)
We seek your support in our continual effort to improve InDesign.
—
Adobe InDesign Team
-
To identify the cause of this issue, we had started our investigation with the aim to resolve it. You might have also received email from us seeking more details to help in our investigation.
We’ve concluded our investigation and came up with the finding : Either the issue is fixed in the latest release of InDesign or the issue was intermittent in nature at the time of its reporting and is not reproducible now.
We recommend you to upgrade to the latest version of InDesign 2020.0.1 (if you’re not already on it). It contains a lot of stability fixes.
If you still face this issue even after updating to the latest version of InDesign, please submit the crash report to us. (The guidelines to submit crash are available at (https://helpx.adobe.com/indesign/kb/submit-crash-reports.html)
We seek your support in our continual effort to improve InDesign.
—
Adobe InDesign Team -
Hi,
Myself Sanyam Talwar from InDesign Engineering team, I am currently investigating the current issue.During our analysis of issue mentioned in the thread, we found that you had reported a crash with an older release of InDesign.
We have released InDesign CC2019.0.1 with lot of stability fixes. If you are not on 14.0.1.209 then I would recommend you to upgrade to latest version as it is more robust.
If you still face an issue with the latest release, please submit the crash report. Guidelines to submit crash are available at https://helpx.adobe.com/indesign/kb/submit-crash-reports.html
Also, Please send the following information to santalwa@adobe.com.
• OS
• System configuration
• Reproducible Steps – What were you doing when InDesign crashed?
• Error snapshot or video recording of the issue?
• Is(Are) the issue related to a specific document(s)/asset(s)? If Yes, Can you please provide the document(s)/asset(s)?
• Does Trashing preference and cache, please create a backup of Preference and cache before trashing them, help to resolve the issue?Regards
Sanyam Talwar
