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  1. 1 vote
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    1 comment  ·  Adobe InDesign: Bugs » Crash  ·  Flag idea as inappropriate…  ·  Admin →

    Please submit the crash report to us. (Guidelines to submit crash are available at https://helpx.adobe.com/indesign/kb/submit-crash-reports.html)

    Also, please send the following information to santalwa@adobe.com :
    • Reproducible Steps – What were you doing when InDesign crashed?
    • Error snapshot or video recording of the issue?
    • Is(Are) the issue related to a specific document(s)/asset(s)? If Yes, Can you please provide the document(s)/asset(s)? Please package the entire document(To package the document, Go to File → Package)
    • Does Trashing preference and cache, please create a backup of Preference and cache before trashing them, help to resolve the issue?

    Adobe InDesign Team

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  2. 4 votes
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    4 comments  ·  Adobe InDesign: Bugs » Crash  ·  Flag idea as inappropriate…  ·  Admin →

    We have released an update for InDesign CC2019 (v 14.0.1) which contains some stability fixes. If you are not already on 14.0.1 (build 209), then we recommend you to update to latest version.

    If you still face this issue even after updating, please submit the crash report to us.
    (Guidelines to submit crash are available at https://helpx.adobe.com/indesign/kb/submit-crash-reports.html)

    Also, please send the following information to santalwa@adobe.com :

    • Reproducible Steps – What were you doing when InDesign crashed?
    • Error snapshot or video recording of the issue.
    • Is the issue related to a specific document(s)/asset(s)? If yes, can you please share the document(s)/asset(s) with us?
    • Does trashing InDesign Preferences and Cache help resolve the issue? Please take a backup of the same before trashing them.

    Adobe InDesign team

    Anonymous commented  · 

    I have been using InDesign since it came out in 1999. I always have the latest version. Creative Cloud says I'm up to date, so I'm using 14.0.2 x64.

    I have been working on a 352-page book since January 28, 1999, exporting to PDF every 10 pages, but only the most recent 10 pages, not the whole book up to that point, for the author's review. Every single time after exporting, InDesign crashes. About half the time it sends a crash report.

    It's easy to duplicate this crash simply by exporting to PDF.

    Last night I exported to PDF the complete 352-page book. Not only did InDesign crash, but it would not re-open the file. It also would not close. I had to use Ctrl-Alt-Delete to bring up Task Manager to end the application.

    When it crashes, it also gives me the warning that the file can be automatically recovered. When I select yes for auto recovery, I get a warning that the file might be corrupted. Open anyway? Yes.

    Twice so far the file has been corrupted. The first time, the first 38 pages of a 140-page file had been deleted. I had to spend a week re-creating them.

    The second time, with a 289-page file, 22 pictures and their links had been deleted. I had to to in and replace, re-crop, and re-format the pictures, another 2 days of time inconveniently wasted.

    Last night's PDF export took 45 minutes on a heavy duty PC computer built specifically for photo and video editing, and book publishing.

    The last thing I need is for the complete book file to be completely corrupted on my final export of about a 3-GB publisher's printing file.

    Any help would be greatly appreciated.

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