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  1. 1 vote
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    2 comments  ·  Adobe InDesign: Bugs » Crash  ·  Flag idea as inappropriate…  ·  Admin →

    We have released InDesign 2020.0.1 with a lot of stability fixes. We recommend you to upgrade to latest version (if you’re not already on it) as it is more robust.

    If you still face this issue even after updating, please submit the crash report to us. (Guidelines to submit crash are available at (https://helpx.adobe.com/indesign/kb/submit-crash-reports.html)

    Also, please send the following information to santalwa@adobe.com:
    • Reproducible Steps – What were you doing when InDesign crashed?
    • Video recording of the crash?
    • Is(Are) the issue related to a specific document(s)/asset(s)? If yes, could you provide the document(s)/asset(s) to us? Please package the entire document (To package the document, choose File → Package…)


    Adobe InDesign Team

    Anonymous shared this idea  · 
  2. 4 votes
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    5 comments  ·  Adobe InDesign: Bugs » Crash  ·  Flag idea as inappropriate…  ·  Admin →

    We have released InDesign 2020.0.1 with a lot of stability fixes. We recommend you to upgrade to latest version (if you’re not already on it) as it is more robust.

    If you still face this issue even after updating, please submit the crash report to us. (Guidelines to submit crash are available at (https://helpx.adobe.com/indesign/kb/submit-crash-reports.html)

    Also, please send the following information to santalwa@adobe.com:
    • Reproducible Steps – What were you doing when InDesign crashed?
    • Video recording of the crash?
    • Is(Are) the issue related to a specific document(s)/asset(s)? If yes, could you provide the document(s)/asset(s) to us? Please package the entire document (To package the document, choose File → Package…)


    Adobe InDesign Team

    Anonymous commented  · 

    I have been using InDesign since it came out in 1999. I always have the latest version. Creative Cloud says I'm up to date, so I'm using 14.0.2 x64.

    I have been working on a 352-page book since January 28, 1999, exporting to PDF every 10 pages, but only the most recent 10 pages, not the whole book up to that point, for the author's review. Every single time after exporting, InDesign crashes. About half the time it sends a crash report.

    It's easy to duplicate this crash simply by exporting to PDF.

    Last night I exported to PDF the complete 352-page book. Not only did InDesign crash, but it would not re-open the file. It also would not close. I had to use Ctrl-Alt-Delete to bring up Task Manager to end the application.

    When it crashes, it also gives me the warning that the file can be automatically recovered. When I select yes for auto recovery, I get a warning that the file might be corrupted. Open anyway? Yes.

    Twice so far the file has been corrupted. The first time, the first 38 pages of a 140-page file had been deleted. I had to spend a week re-creating them.

    The second time, with a 289-page file, 22 pictures and their links had been deleted. I had to to in and replace, re-crop, and re-format the pictures, another 2 days of time inconveniently wasted.

    Last night's PDF export took 45 minutes on a heavy duty PC computer built specifically for photo and video editing, and book publishing.

    The last thing I need is for the complete book file to be completely corrupted on my final export of about a 3-GB publisher's printing file.

    Any help would be greatly appreciated.

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