222 results found

1. stalls intermittently, seconds to minutes of spinning beach ball or Application not responding

   Stalls to a spinning beach ball intermittently during use. Add images in frames, move images or add text, what-ever, it suddenly just stalls and can take seconds to minutes before clearing. CS6, the CC2017 worked fine. Now CC2018 seems to have regressed in performance. I have to FORCE QUIT at times. MacOS Sierra 10.12.6

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   6 comments  ·  Performance/Usability  ·  Delete…  ·  Admin →
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   CLOSED  ·  Abhinav Kaushik responded

   Hello All,

   Thank you for your patience all this while.
   We had launched our investigation into the matter to get to the root cause of the problem. As the part of our investigation, we had reached out to many of you personally over email.
   We have concluded our investigation and have come up with few findings.

   1. For many of the users the issue got fixed after updating InDesign to a newer version.
   2. For some, the issue got resolved after disabling a third-party application such as Suitecase fusion etc.
   3. For few, the issue was intermittent and is no longer reproducible.
   4. For majority of the users, the underlying cause of the performance issue was identified to be related to span columns, cross-references, third party plugin etc.

   We have created separated threads for these issues and we are now working towards resolving them.

   However, over the time this thread has become too generic to serve its purpose effectively. As per your feedback and the outcome of our investigation we have created multiple threads to address each root cause separately and effectively.
   If you are facing any slowness in InDesign or seeing any other performance issue, we request you vote for the relevant thread or create a new thread specifying the action/workflow which is slowing you down.
   We seek your support in our continuous effort to improve InDesign.

   -InDesign Team

   Hello All,

   Thank you for your patience all this while.
   We had launched our investigation into the matter to get to the root cause of the problem. As the part of our investigation, we had reached out to many of you personally over email.
   We have concluded our investigation and have come up with few findings.

   1. For many of the users the issue got fixed after updating InDesign to a newer version.
   2. For some, the issue got resolved after disabling a third-party application such as Suitecase fusion etc.
   3. For few, the issue was intermittent and is no longer reproducible.
   4. For majority of the users, the underlying cause of the performance issue was identified to be related to span columns, cross-references, third party plugin etc.

   We have created separated threads for these issues and we are now working towards resolving them.

   However, over the time this thread… more

2. Assert after closing InDesign CC 2019 Debug.

   After clear installation Adobe InDesign CC 2019 Debug every time when I am closing application I have this Assert dialog box:

   Interface kLanguageImpl changed but not marked dirty. First difference occurrs at offset 54

   d:\development\siriusr14\source\omlib\session\pmpersist.cpp (1425)

   I have only Skip and Debugger buttons. Skip open new dialog box (the same information).

   There are no plugins. Only clear install.

   1 vote

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   3 comments  ·  Crash/Freeze/Hang  ·  Delete…  ·  Admin →
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   CLOSED  ·  amaarora responded

   To identify the cause of this issue, we had started our investigation with the aim to resolve it. You might have also received email from us seeking more details to help in our investigation.

   We’ve concluded our investigation and came up with the finding : Either the issue is fixed in the latest release of InDesign or the issue was intermittent in nature at the time of its reporting and is not reproducible now.

   We recommend you to upgrade to the latest version of InDesign 2020.0.1 (if you’re not already on it). It contains a lot of stability fixes.

   If you still face this issue even after updating to the latest version of InDesign, please submit the crash report to us. (The guidelines to submit crash are available at (https://helpx.adobe.com/indesign/kb/submit-crash-reports.html)

   We seek your support in our continual effort to improve InDesign.

   —
   Adobe InDesign Team

3. Crash in InCopy corrupts InDesign file

   File crashed when writer and designer were making single story InCopy edits back and forth. They made single story edits with no problem, but then tried to export a selection of 12 stories (all on 1 page) by selecting all 12 stories and exporting selection. When the writer opened InCopy to edit the page, it crashed every time she scrolled to that page.

   The InDesign file then became corrupt and would crash immediately upon opening. Was able to save a version of the original file with a new name, but various text (on placed library items) is missing on the page the InCopy stories were exported from (see attachment).

   The full file (all stories) had previously been in and out of InCopy 2 times without any problem.

   About the file (78 page catalog):

   INDD 2018 file
   Originally created in older version of InDesign, but since has been re-saved as an IDML to update it to be a INDD 2018 file
   Only ever opened in InDesign 2018 (13.1)
   Only ever opened in InCopy 2018 (13.1 x64)

   File crashed when writer and designer were making single story InCopy edits back and forth. They made single story edits with no problem, but then tried to export a selection of 12 stories (all on 1 page) by selecting all 12 stories and exporting selection. When the writer opened InCopy to edit the page, it crashed every time she scrolled to that page.

   The InDesign file then became corrupt and would crash immediately upon opening. Was able to save a version of the original file with a new name, but various text (on placed library items) is missing on the… more

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   3 comments  ·  Crash/Freeze/Hang  ·  Delete…  ·  Admin →
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   CLOSED  ·  amaarora responded

   To identify the cause of this issue, we had started our investigation with the aim to resolve it. You might have also received email from us seeking more details to help in our investigation.

   We’ve concluded our investigation and came up with the finding : Either the issue is fixed in the latest release of InDesign or the issue was intermittent in nature at the time of its reporting and is not reproducible now.

   We recommend you to upgrade to the latest version of InDesign 2020.0.1 (if you’re not already on it). It contains a lot of stability fixes.

   If you still face this issue even after updating to the latest version of InDesign, please submit the crash report to us. (The guidelines to submit crash are available at (https://helpx.adobe.com/indesign/kb/submit-crash-reports.html)

   We seek your support in our continual effort to improve InDesign.

   —
   Adobe InDesign Team

4. Crashing Indesign - Google Team Drive

   We are working with Google Team Drive and all Adobe programs.
   But lately we experience some trouble.

   The screenshots say that Indesign closed itself because of error.

   Hopefully someone can help us with this problem.

   •  

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   • 

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   3 comments  ·  Crash/Freeze/Hang  ·  Delete…  ·  Admin →
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   CLOSED  ·  amaarora responded

   To identify the cause of this issue, we had started our investigation with the aim to resolve it. You might have also received email from us seeking more details to help in our investigation.

   We’ve concluded our investigation and came up with the finding : Either the issue is fixed in the latest release of InDesign or the issue was intermittent in nature at the time of its reporting and is not reproducible now.

   We recommend you to upgrade to the latest version of InDesign 2020.0.1 (if you’re not already on it). It contains a lot of stability fixes.

   If you still face this issue even after updating to the latest version of InDesign, please submit the crash report to us. (The guidelines to submit crash are available at (https://helpx.adobe.com/indesign/kb/submit-crash-reports.html)

   We seek your support in our continual effort to improve InDesign.

   —
   Adobe InDesign Team

5. InDesign is very slow

   The latest version is virtually unusable. If I select an image or text box on a layout I get a spinning wheel for 10 - 15 seconds. If I try to move something - spinning wheel 10-15 seconds. Try to save a document - spinning wheel 10-15 seconds. Previous versions did not behave this way on this same computer. No other applications behave this way.

   My Mac is a late 2012 model, 32Gb RAM, 2 SSD drives; one for the OS / Applications and one for the customer files. GeForce video card (came with the computer with 1Gb RAM.

   I have attached a Quicktime video of this behavior. The long pauses between seeing the cursor move are the times when the application has a spinning wheel. Then is works for a minute or two and starts all over again.

   Dozens of users in the forums are reporting this problem with this version.

   The latest version is virtually unusable. If I select an image or text box on a layout I get a spinning wheel for 10 - 15 seconds. If I try to move something - spinning wheel 10-15 seconds. Try to save a document - spinning wheel 10-15 seconds. Previous versions did not behave this way on this same computer. No other applications behave this way.

   My Mac is a late 2012 model, 32Gb RAM, 2 SSD drives; one for the OS / Applications and one for the customer files. GeForce video card (came with the computer with 1Gb RAM.

   I… more

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   52 comments  ·  Performance/Usability  ·  Delete…  ·  Admin →
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   CLOSED  ·  Abhinav Kaushik responded

   Hello All,

   Thank you for your patience all this while.
   We had launched our investigation into the matter to get to the root cause of the problem. As the part of our investigation, we had reached out to many of you personally over email.
   We have concluded our investigation and have come up with few findings.

   1. For many of the users the issue got fixed after updating InDesign to a newer version.
   2. For some, the issue got resolved after disabling a third-party application such as Suitecase fusion etc.
   3. For few, the issue was intermittent and is no longer reproducible.
   4. For majority of the users, the underlying cause of the performance issue was identified to be related to span columns, cross-references, third party plugin etc.

   We have created separated threads for these issues and we are now working towards resolving them.

   However, over the time this thread has become too generic to serve its purpose effectively. As per your feedback and the outcome of our investigation we have created multiple threads to address each root cause separately and effectively.
   If you are facing any slowness in InDesign or seeing any other performance issue, we request you vote for the relevant thread or create a new thread specifying the action/workflow which is slowing you down.
   We seek your support in our continuous effort to improve InDesign.

   -InDesign Team

   Hello All,

   Thank you for your patience all this while.
   We had launched our investigation into the matter to get to the root cause of the problem. As the part of our investigation, we had reached out to many of you personally over email.
   We have concluded our investigation and have come up with few findings.

   1. For many of the users the issue got fixed after updating InDesign to a newer version.
   2. For some, the issue got resolved after disabling a third-party application such as Suitecase fusion etc.
   3. For few, the issue was intermittent and is no longer reproducible.
   4. For majority of the users, the underlying cause of the performance issue was identified to be related to span columns, cross-references, third party plugin etc.

   We have created separated threads for these issues and we are now working towards resolving them.

   However, over the time this thread… more

6. new document preview crash

   I'm crashing in the 2018 version of ID in the New Document dialog whenever I make changes to the margins with the Preview checkbox checked. This happens each and every time, consistently.

   This occurs in both the new, New Document dialog format (Preview checkbox added in 2018) as well as the Legacy dialog format (enabled with General Preferences setting).

   This does not occur in the 2017 CC version of ID. (Legacy dialog only — no Preview checkbox in the new format.)

   This does not occur when changing any other page attribute, including page size, slug, and bleed; only Margin.

   Testing: in both new, New Document dialog and Legacy dialog, check Preview checkbox. Change Margin amount, up or down, with arrow keys or by typing in value results in a crash.

   In the Legacy dialog, with Preview unchecked, you can make changes to the Margin value without issue. Once it has been changed, the moment you check Preview it crashes again.

   In the new dialog, with Preview unchecked, changes can be made to the Margin value, and once Preview is checked ID appears stable. However, once the Margin value is touched again, it crashes again.

   Adobe InDesign CC 2018 v 13.1

   Mac OS Sierra v 10.12.4

   Model Name: Mac Pro
   Model Identifier: MacPro5,1
   Processor Name: Quad-Core Intel Xeon
   Processor Speed: 3.2 GHz
   Number of Processors: 1
   Total Number of Cores: 4
   L2 Cache (per Core): 256 KB
   L3 Cache: 8 MB
   Memory: 16 GB
   Processor Interconnect Speed: 4.8 GT/s
   Chipset Model: ATI Radeon HD 5770
   Type: GPU
   Bus: PCIe
   Slot: Slot-1
   PCIe Lane Width: x16
   VRAM (Total): 1024 MB
   Vendor: ATI (0x1002)
   Device ID: 0x68b8
   Revision ID: 0x0000
   ROM Revision: 113-C0160C-155
   EFI Driver Version: 01.00.436

   I'm crashing in the 2018 version of ID in the New Document dialog whenever I make changes to the margins with the Preview checkbox checked. This happens each and every time, consistently.

   This occurs in both the new, New Document dialog format (Preview checkbox added in 2018) as well as the Legacy dialog format (enabled with General Preferences setting).

   This does not occur in the 2017 CC version of ID. (Legacy dialog only — no Preview checkbox in the new format.)

   This does not occur when changing any other page attribute, including page size, slug, and bleed; only Margin.

   Testing:… more

   2 votes

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   4 comments  ·  Crash/Freeze/Hang  ·  Delete…  ·  Admin →
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   CLOSED  ·  amaarora responded

   To identify the cause of this issue, we had started our investigation with the aim to resolve it. You might have also received email from us seeking more details to help in our investigation.

   We’ve concluded our investigation and came up with the finding : Either the issue is fixed in the latest release of InDesign or the issue was intermittent in nature at the time of its reporting and is not reproducible now.

   We recommend you to upgrade to the latest version of InDesign 2020.0.1 (if you’re not already on it). It contains a lot of stability fixes.

   If you still face this issue even after updating to the latest version of InDesign, please submit the crash report to us. (The guidelines to submit crash are available at (https://helpx.adobe.com/indesign/kb/submit-crash-reports.html)

   We seek your support in our continual effort to improve InDesign.

   —
   Adobe InDesign Team

7. Indesign will start but will not create a new doc or open a previous one.

   I am using MacOS 10.13.6 High Sierra and Indesign CC 2018. The program has been working great but suddenly, beginning last night, InDesign will start up but when I go to create a new document nothing happens. I tried to open a document I had made the day before and it would no open either. I uninstalled and reinstalled the program, trashed my preferences, but still not working. I get no warnings or spinning color wheels. What is going on?

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   3 comments  ·  Crash/Freeze/Hang  ·  Delete…  ·  Admin →
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   CLOSED  ·  amaarora responded

   To identify the cause of this issue, we had started our investigation with the aim to resolve it. You might have also received email from us seeking more details to help in our investigation.

   We’ve concluded our investigation and came up with the finding : Either the issue is fixed in the latest release of InDesign or the issue was intermittent in nature at the time of its reporting and is not reproducible now.

   We recommend you to upgrade to the latest version of InDesign 2020.0.1 (if you’re not already on it). It contains a lot of stability fixes.

   If you still face this issue even after updating to the latest version of InDesign, please submit the crash report to us. (The guidelines to submit crash are available at (https://helpx.adobe.com/indesign/kb/submit-crash-reports.html)

   We seek your support in our continual effort to improve InDesign.

   —
   Adobe InDesign Team

8. InDesign crashes when highlighting open Acrobat comment text

   This is a wild one that has happened multiple times now. InDesign will crash on my machine in the following specific circumstance:
   1) I have a text box selected in a file that I want to copy text into,
   2) I navigate to an ultimately unconnected PDF in Acrobat that has text I want to copy from,
   3) the PDF has an open comment box with currently highlighted text,
   4) I try to highlight other text within the comment box in order to copy that instead,
   5) and InDesign crashes hard (closes completely).

   In case it matters, InDesign crashes before I actually copy the newly highlighted text; it happens right when I click on the comment in Acrobat.

   Weird.

   This is a wild one that has happened multiple times now. InDesign will crash on my machine in the following specific circumstance:
   1) I have a text box selected in a file that I want to copy text into,
   2) I navigate to an ultimately unconnected PDF in Acrobat that has text I want to copy from,
   3) the PDF has an open comment box with currently highlighted text,
   4) I try to highlight other text within the comment box in order to copy that instead,
   5) and InDesign crashes hard (closes completely).

   In case it matters, InDesign crashes before… more

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   3 comments  ·  Crash/Freeze/Hang  ·  Delete…  ·  Admin →
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   CLOSED  ·  amaarora responded

   To identify the cause of this issue, we had started our investigation with the aim to resolve it. You might have also received email from us seeking more details to help in our investigation.

   We’ve concluded our investigation and came up with the finding : Either the issue is fixed in the latest release of InDesign or the issue was intermittent in nature at the time of its reporting and is not reproducible now.

   We recommend you to upgrade to the latest version of InDesign 2020.0.1 (if you’re not already on it). It contains a lot of stability fixes.

   If you still face this issue even after updating to the latest version of InDesign, please submit the crash report to us. (The guidelines to submit crash are available at (https://helpx.adobe.com/indesign/kb/submit-crash-reports.html)

   We seek your support in our continual effort to improve InDesign.

   —
   Adobe InDesign Team

9. Error Code 5: InDesign document is damaged and cannot be recovered

   Please help me! I need to recover a file of Indesign CC 2018, Error code 5.

   •  

   11 votes

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   19 comments  ·  Crash/Freeze/Hang  ·  Delete…  ·  Admin →
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   CLOSED  ·  amaarora responded

   With the release of InDesign 2020(15.1.1), we have enhanced our recovery workflow which fixes multiple scenarios of document corruption.

   If your file is still not getting repaired in InDesign CC2020, can you please share the document with Grp-idfile@adobe.com.

   —
   Adobe InDesign Team

10. Blank (Empty) panels in InDesign

    Effects panel is blank for the last month or two. Inconvenient.

    Indesign 2018, 13.0.1
    Mac OS 10.13.1

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    20 votes

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    16 comments  ·  Effects/Transparency  ·  Delete…  ·  Admin →
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    CLOSED  ·  AdminRavi Kiran (Admin, Adobe InDesign) responded

    This issue is no longer reproducible. If you are still facing this issue, you may try to quit the application, trash InDesign Cache and Preferences and check again.

    
    

    --

    Adobe InDesign team

11. Printing Error: Problem initializing the current printer - Check the system print setting?

    Printing Error: Problem initializing the current printer - Check the system print setting?

    I have not changed anything in my settings for this error to occur? The previous version works and I have cross-referenced all my settings and they match but it will not allow the print booklet export to the Adobe PDF drive which has always worked?

    •  

    8 votes

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    31 comments  ·  Print/Packaging  ·  Delete…  ·  Admin →
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    CLOSED  ·  AdminSanyam Talwar (Senior Lead Software Engineer, Adobe InDesign) responded

    Sometimes, InDesign might crash while accessing the printer setup or while printing documents with some specific printers. The crash is intermittent and specific to Windows only.
    Currently, this issue is observed with the following printers when their drivers are not updated:
    • Konica Minolta
    • Canon ColorPass
    • LANIER

    If the printer you are using is not listed here or if updating the drivers of the listed printers does not resolve the issue, please share the following information at sharewithID@adobe.com to help us investigate the issue further:
    • Printer driver and printer setup details.
    • The configuration of your printer – local, network, or wireless.
    • Is the printer configured as your default printer?
    _
    Adobe InDesign Team

12. spinning ball every minute

    InDesign CC 13.1
    When using InDesign, doesn't matter which file, or file size, every minute on the minute I encounter a spinning ball for 10 seconds.

    I use InDesign for a majority of my work, so there is almost an hour of work time lost each day.

    5 votes

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    0 comments  ·  Performance/Usability  ·  Delete…  ·  Admin →
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    CLOSED  ·  amaarora responded

    Hello All,

    Thank you for your patience all this while.
    We had launched our investigation into the matter to get to the root cause of the problem. As the part of our investigation, we had reached out to many of you personally over email.
    We have concluded our investigation and have come up with few findings.

    1. For many of the users the issue got fixed after updating InDesign to a newer version.
    2. For some, the issue got resolved after disabling a third-party application such as Suitecase fusion etc.
    3. For few, the issue was intermittent and is no longer reproducible.
    4. For majority of the users, the underlying cause of the performance issue was identified to be related to span columns, cross-references, third party plugin etc.

    We have created separated threads for these issues and we are now working towards resolving them.

    However, over the time this thread has become too generic to serve its purpose effectively. As per your feedback and the outcome of our investigation we have created multiple threads to address each root cause separately and effectively.
    If you are facing any slowness in InDesign or seeing any other performance issue, we request you vote for the relevant thread or create a new thread specifying the action/workflow which is slowing you down.
    We seek your support in our continuous effort to improve InDesign.

    -InDesign Team

    Hello All,

    Thank you for your patience all this while.
    We had launched our investigation into the matter to get to the root cause of the problem. As the part of our investigation, we had reached out to many of you personally over email.
    We have concluded our investigation and have come up with few findings.

    1. For many of the users the issue got fixed after updating InDesign to a newer version.
    2. For some, the issue got resolved after disabling a third-party application such as Suitecase fusion etc.
    3. For few, the issue was intermittent and is no longer reproducible.
    4. For majority of the users, the underlying cause of the performance issue was identified to be related to span columns, cross-references, third party plugin etc.

    We have created separated threads for these issues and we are now working towards resolving them.

    However, over the time this thread… more

13. Indesign CS6 crash when I type or cancel text in table

    I have problem with Indesign CS& tested with WIN7 or WIN10 with 2 different machine ... when I type or cancel text in table the program crash.
    I try to reinstall and I download last update but the problem is the same.
    I want buy a new version CC2018 but I tested TRIAL VERSION and the problem is the same.
    There is a person in ADOBE that can solve me this question ?
    I can send him a zip file created with LOG COLLECTOR TOOL.
    Thank you in advance. Best regards.

    3 votes

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    4 comments  ·  Crash/Freeze/Hang  ·  Delete…  ·  Admin →
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    CLOSED  ·  amaarora responded

    To identify the cause of this issue, we had started our investigation with the aim to resolve it. You might have also received email from us seeking more details to help in our investigation.

    We’ve concluded our investigation and came up with the finding : Either the issue is fixed in the latest release of InDesign or the issue was intermittent in nature at the time of its reporting and is not reproducible now.

    We recommend you to upgrade to the latest version of InDesign 2020.0.1 (if you’re not already on it). It contains a lot of stability fixes.

    If you still face this issue even after updating to the latest version of InDesign, please submit the crash report to us. (The guidelines to submit crash are available at (https://helpx.adobe.com/indesign/kb/submit-crash-reports.html)

    We seek your support in our continual effort to improve InDesign.

    —
    Adobe InDesign Team

14. InDesign Corrupt files

    InDesign users all have to deal with corrupt files sometime during their career using this program. Usually meaning lost time and, more importantly, money. It would be nice if there was a way to have InDesign or another program scan and fix corrupt files (Adobe FirstAid). Dumping this corrupt file into this program would scan the file, find the cause of the error, and isolate it--almost like a virus scanner. Even if this means a page is lost or margins are messed up. It would be nice to at least get some work saved. For example, I throw in a file that keeps causing InDesign to crash. It scans the file. It finds that their is some markup code in a text box on page 23 out of 122 that is throwing an error. This text box is removed, maybe even a red box is put in its place so I know what has been taken out.

    InDesign users all have to deal with corrupt files sometime during their career using this program. Usually meaning lost time and, more importantly, money. It would be nice if there was a way to have InDesign or another program scan and fix corrupt files (Adobe FirstAid). Dumping this corrupt file into this program would scan the file, find the cause of the error, and isolate it--almost like a virus scanner. Even if this means a page is lost or margins are messed up. It would be nice to at least get some work saved. For example, I throw in a… more

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    16 votes

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    22 comments  ·  Crash/Freeze/Hang  ·  Delete…  ·  Admin →
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    CLOSED  ·  Abhinav Kaushik responded

    With the release of InDesign 2020(15.0.1), we have enhanced our recovery workflow which fixes multiple scenarios of document corruption.

    If your file is still not getting repaired in InDesign CC2020, can you please share the document with Grp-idfile@adobe.com.

    Thanks,
    Adobe InDesign team"

15. Text wrap on anchored frame causes InDesign to freeze

    1. InDesign CC 2018 13.1 on macOS 10.13.6
    2. When placing an object in a text frame, thus creating an anchored object, and then applying to the latter a text wrap method that is different from default (none), either via application ui, script or object style;
    3. Expected to apply the wanted text wrap option;
    4. Application freezes.
    1 vote

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    3 comments  ·  Crash/Freeze/Hang  ·  Delete…  ·  Admin →
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    CLOSED  ·  amaarora responded

    To identify the cause of this issue, we had started our investigation with the aim to resolve it. You might have also received email from us seeking more details to help in our investigation.

    We’ve concluded our investigation and came up with the finding : Either the issue is fixed in the latest release of InDesign or the issue was intermittent in nature at the time of its reporting and is not reproducible now.

    We recommend you to upgrade to the latest version of InDesign 2020.0.1 (if you’re not already on it). It contains a lot of stability fixes.

    If you still face this issue even after updating to the latest version of InDesign, please submit the crash report to us. (The guidelines to submit crash are available at (https://helpx.adobe.com/indesign/kb/submit-crash-reports.html)

    We seek your support in our continual effort to improve InDesign.

    —
    Adobe InDesign Team

16. search all documents

    Search / Find "All Documents" opens unrelated docs, causes error crash.

    Sometimes, when doing a "find" on "All Documents," InDesign will suddenly open a document (a document that is linked in my current document, but that wasn't open before) that has the looked-for text in it. Attempting to close this unwanted document causes a crash error.

    This has been a problem since at least CS6 if not earlier. Shocked to find it in CC.

    1 vote

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    3 comments  ·  Crash/Freeze/Hang  ·  Delete…  ·  Admin →
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    CLOSED  ·  amaarora responded

    To identify the cause of this issue, we had started our investigation with the aim to resolve it. You might have also received email from us seeking more details to help in our investigation.

    We’ve concluded our investigation and came up with the finding : Either the issue is fixed in the latest release of InDesign or the issue was intermittent in nature at the time of its reporting and is not reproducible now.

    We recommend you to upgrade to the latest version of InDesign 2020.0.1 (if you’re not already on it). It contains a lot of stability fixes.

    If you still face this issue even after updating to the latest version of InDesign, please submit the crash report to us. (The guidelines to submit crash are available at (https://helpx.adobe.com/indesign/kb/submit-crash-reports.html)

    We seek your support in our continual effort to improve InDesign.

    —
    Adobe InDesign Team

17. incopy workspace bar crash

    InCopy CC 13.0.1 and InDesign CC

    When clicking on Character, Character style or Paragraph style the program freezes for 20 secs or more, and this bar appears. (See image)

    It happens when I open a New file, as well as InDesign linked.

    It disappears if I wait, and click to reset workspace. Then it returns.

    I have tried reinstalling software (and switching PC off and on again)

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    1 vote

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    3 comments  ·  Crash/Freeze/Hang  ·  Delete…  ·  Admin →
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    CLOSED  ·  amaarora responded

    To identify the cause of this issue, we had started our investigation with the aim to resolve it. You might have also received email from us seeking more details to help in our investigation.

    We’ve concluded our investigation and came up with the finding : Either the issue is fixed in the latest release of InDesign or the issue was intermittent in nature at the time of its reporting and is not reproducible now.

    We recommend you to upgrade to the latest version of InDesign 2020.0.1 (if you’re not already on it). It contains a lot of stability fixes.

    If you still face this issue even after updating to the latest version of InDesign, please submit the crash report to us. (The guidelines to submit crash are available at (https://helpx.adobe.com/indesign/kb/submit-crash-reports.html)

    We seek your support in our continual effort to improve InDesign.

    —
    Adobe InDesign Team

18. Background Task Animation Error

    Adobe InDesign CC 2018 13.1 (latest version)
    macOS High Sierra 10.13.4 (latest version)
    Expected result: When a Background Task is being run, the animated progress bar to rise and fall (ex. 0,1,2,3,4,5,4,3,2,1,0,1...)
    Actual result: When a Background Task is being run, the animated progress bar rises and falls incorrectly (ex. 0,1,2,3,4,5,4,3,2,0,1,1,2...)

    I notice this a lot since I am exporting multiple PDFs a day. As soon as each is done, I need to copy them to send via emails/upload to other servers/etc.

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    8 votes

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    5 comments  ·  UI/UI Scaling  ·  Delete…  ·  Admin →
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    CLOSED  ·  AdminRavi Kiran (Admin, Adobe InDesign) responded

    Background Task Animated Icon has been changed in the recent version of InDesign. It is now shown as a rotating cursor (instead of the stacked cards/hamburger type icon in previous versions).

    —
    InDesign team

19. Image color settings get lost when duplicating image or when data merging

    If a placed image has an icc-profile different from the documents' profile, that profile assigment will get lost when the image is being duplicated. The same thing is going to happen if the document is being data merged for variable data printing. The image will have a wrong profile assignment in the additional records when creating the merged document. Only the first record will be properly printed, the duplicates won't. Test files attached.

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    6 votes

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    1 comment  ·  Print/Packaging  ·  Delete…  ·  Admin →
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    CLOSED  ·  AdminRavi Kiran (Admin, Adobe InDesign) responded

    By default color profiles are not maintained while copy-pasting and this behavior exists since CS6.
    To enable the behavior of maintaining a color profile while performing copy-paste action, we need to apply the required settings at the application/document level under the color settings dialog from the edit menu.
    To do so, open color settings and set color management policies for CMYK to preserve embedded profiles.

    Closing the issue as designed.

    —
    InDesign team

20. InDesign CC 2018 stalls to a spinning beachball right after opening for a brief time

    On first opening InDesign in Sierra 10.2.4, after a couple of seconds of not taking any action, InDesign stalls briefly—about 3 to 4 seconds—not allowing any new action during that time. There is just a spinning beachball. I can postpone the beachball by immediately opening a menu; but after mousing away from the menu the beachball comes back. Not sure if it is trying to load something, but I currently don't have any extra extensions installed. I tried resetting preferences and removing all user install scripts, but it still did it. It's consistent every time I open the new version. I did not carry forward preferences from previous versions. My CC library is synced and not showing any connection issues. Not a major bug, sort of the equivalent of tripping over the same spot of carpet whenever you enter into a room.

    On first opening InDesign in Sierra 10.2.4, after a couple of seconds of not taking any action, InDesign stalls briefly—about 3 to 4 seconds—not allowing any new action during that time. There is just a spinning beachball. I can postpone the beachball by immediately opening a menu; but after mousing away from the menu the beachball comes back. Not sure if it is trying to load something, but I currently don't have any extra extensions installed. I tried resetting preferences and removing all user install scripts, but it still did it. It's consistent every time I open the new version.… more

    13 votes

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    41 comments  ·  Crash/Freeze/Hang  ·  Delete…  ·  Admin →
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    CLOSED  ·  Abhinav Kaushik responded

    Hello All,

    Thank you for reporting the issue and allowing us some time to complete our investigation into the issue.
    As the part of our investigation, we had reached out to many of you personally over email and we could come up with the below mentioned findings.

    1. For many of the users the issue got fixed after updating InDesign to a newer version.
    2. For the majority of the users the issue was intermittent and is no longer reproducible.
    3. We also found few cases where the performance issue was identified to be related to span columns, cross-references, third party plugin etc.

    Please note that we have created separate threads for these issues and we are now working towards resolving them.

    However, over the time this thread has become too generic to serve its purpose effectively. As per your feedback and the outcome of our investigation we have created multiple threads to address each of the root causes separately and effectively.
    If you are facing any slowness in InDesign or seeing any other performance issue, we request you vote for the relevant thread or create a new thread specifying the action/workflow which is slowing you down.
    We seek your support in our continuous effort to improve InDesign.

    -InDesign Team

    Hello All,

    Thank you for reporting the issue and allowing us some time to complete our investigation into the issue.
    As the part of our investigation, we had reached out to many of you personally over email and we could come up with the below mentioned findings.

    1. For many of the users the issue got fixed after updating InDesign to a newer version.
    2. For the majority of the users the issue was intermittent and is no longer reproducible.
    3. We also found few cases where the performance issue was identified to be related to span columns, cross-references, third party plugin etc.

    Please note that we have created separate threads for these issues and we are now working towards resolving them.

    However, over the time this thread has become too generic to serve its purpose effectively. As per your feedback and the outcome of our investigation we have created… more