Bug details

incopy workspace bar crash

InCopy CC 13.0.1 and InDesign CC

When clicking on Character, Character style or Paragraph style the program freezes for 20 secs or more, and this bar appears. (See image)

It happens when I open a New file, as well as InDesign linked.

It disappears if I wait, and click to reset workspace. Then it returns.

I have tried reinstalling software (and switching PC off and on again)

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Anonymous shared this idea  ·   ·  Flag idea as inappropriate…  ·  Admin →

We have released an update for InCopy CC2019 (v 14.0) which contains some stability fixes. If you are not already on 14.0 (build 130), then we recommend you to update to latest version.

If you still face this issue even after updating, please submit the crash report to us.
(Guidelines to submit crash are available at https://helpx.adobe.com/indesign/kb/submit-crash-reports.html)

Also, please send the following information to santalwa@adobe.com :

• Reproducible Steps – What were you doing when InCopy crashed?
• Error snapshot or video recording of the issue.
• Is the issue related to a specific document(s)/asset(s)? If yes, can you please share the document(s)/asset(s) with us?
• Does trashing InCopy Preferences and Cache help resolve the issue? Please take a backup of the same before trashing them.

Adobe InCopy team

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  • Sanyam Talwar commented  ·   ·  Flag as inappropriate

    We have released an update for InDesign CC2019 (v 14.0.2) which contains some stability fixes. If you are not already on 14.0.2 (build 324), then we recommend you to update to latest version.

    If you still face this issue even after updating, please submit the crash report to us.
    (Guidelines to submit crash are available at https://helpx.adobe.com/indesign/kb/submit-crash-reports.html)

    Also, please send the following information to santalwa@adobe.com :

    • Reproducible Steps – What were you doing when InDesign crashed?
    • Error snapshot or video recording of the issue.
    • Is the issue related to a specific document(s)/asset(s)? If yes, can you please share the document(s)/asset(s) with us?
    • Does trashing InDesign Preferences and Cache help resolve the issue? Please take a backup of the same before trashing them.

    Adobe InDesign team

  • Sanyam Talwar commented  ·   ·  Flag as inappropriate

    We have released an update for InCopy CC2019 (v 14.0) which contains some stability fixes. If you are not already on 14.0 (build 130), then we recommend you to update to latest version.

    If you still face this issue even after updating, please submit the crash report to us.
    (Guidelines to submit crash are available at https://helpx.adobe.com/indesign/kb/submit-crash-reports.html)

    Also, please send the following information to santalwa@adobe.com :

    • Reproducible Steps – What were you doing when InCopy crashed?
    • Error snapshot or video recording of the issue.
    • Is the issue related to a specific document(s)/asset(s)? If yes, can you please share the document(s)/asset(s) with us?
    • Does trashing InCopy Preferences and Cache help resolve the issue? Please take a backup of the same before trashing them.

    Adobe InCopy team

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