216 results found

1. Drive File Stream causing InDesign to crash

   InDesign v 14.0.2

   We use Drive File Stream for all of our file storing - which has been working great until last week when opening certain files made InDesign crash repeatedly. I have tried to save as an IDML, download locally and still have the crashing problem.

   When I go to open the file it will just freeze the application window, no panels visable and just the spinning Mac ball. Force quit and then reopen InDesign - then it freezes again each time upon reopening, before trying to open any files and I have to force quit again. The second time trying to reopen is successful.

   Drive file stream is working fine for most other files.

   InDesign v 14.0.2

   We use Drive File Stream for all of our file storing - which has been working great until last week when opening certain files made InDesign crash repeatedly. I have tried to save as an IDML, download locally and still have the crashing problem.

   When I go to open the file it will just freeze the application window, no panels visable and just the spinning Mac ball. Force quit and then reopen InDesign - then it freezes again each time upon reopening, before trying to open any files and I have to force quit again. The second… more

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   3 comments  ·  Crash/Freeze/Hang  ·  Delete…  ·  Admin →
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   CLOSED  ·  amaarora responded

   To identify the cause of this issue, we had started our investigation with the aim to resolve it. You might have also received email from us seeking more details to help in our investigation.

   We’ve concluded our investigation and came up with the finding : Either the issue is fixed in the latest release of InDesign or the issue was intermittent in nature at the time of its reporting and is not reproducible now.

   We recommend you to upgrade to the latest version of InDesign 2020 (if you’re not already on it). It contains a lot of stability fixes.

   If you still face this issue even after updating to the latest version of InDesign, please submit the crash report to us. (The guidelines to submit crash are available at (https://helpx.adobe.com/indesign/kb/submit-crash-reports.html)
   We seek your support in our continual effort to improve InDesign.

   —
   Adobe InDesign Team

2. Indesign CC 2014 build 10.2.0.69 crashes when closing Mac OSX 10.14.5 Mojave

   Every single time app is closed Indesign CC 2014 build 10.2.0.69 crashes.

   • 

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   CLOSED  ·  amaarora responded

   To identify the cause of this issue, we had started our investigation with the aim to resolve it. You might have also received email from us seeking more details to help in our investigation.

   We’ve concluded our investigation and came up with the finding : Either the issue is fixed in the latest release of InDesign or the issue was intermittent in nature at the time of its reporting and is not reproducible now.

   We recommend you to upgrade to the latest version of InDesign 2020 (if you’re not already on it). It contains a lot of stability fixes.

   If you still face this issue even after updating to the latest version of InDesign, please submit the crash report to us. (The guidelines to submit crash are available at (https://helpx.adobe.com/indesign/kb/submit-crash-reports.html)
   We seek your support in our continual effort to improve InDesign.

   —
   Adobe InDesign Team

3. InDesign crashes on launch with Faulty module "PMRuntime" unless launched as Administrator or Creative Cloud Application

   Issue: InDesign CC will not open from the Start Menu unless "Run as administrator" is selected. This is not an option for standard users.

   It will open OK from the Creative Cloud Desktop App.

   Event viewer log is generated showing the following:
   Faulting application name: InDesign.exe, version 13.1.0.76
   Faulting module name: PMRuntime.dll, version 5.0.0.191

   1.
   Version: InDesign CC 2018, 13.1.076
   Also occurs with version 12.1.0.56
   Windows OS: Windows 10, version 1803 (Build 17134.165)

   2.
   Select InDesign CC from the start menu. The application does not open and no messages appear. Check Event Viewer > Application to see the error.

   There appears to be an issue with security permissions or a compatibility issue with the latest Windows 10 build.

   Issue: InDesign CC will not open from the Start Menu unless "Run as administrator" is selected. This is not an option for standard users.

   It will open OK from the Creative Cloud Desktop App.

   Event viewer log is generated showing the following:
   Faulting application name: InDesign.exe, version 13.1.0.76
   Faulting module name: PMRuntime.dll, version 5.0.0.191

   1.
   Version: InDesign CC 2018, 13.1.076
   Also occurs with version 12.1.0.56
   Windows OS: Windows 10, version 1803 (Build 17134.165)

   2.
   Select InDesign CC from the start menu. The application does not open and no messages appear. Check Event Viewer > Application to see the error.

   There… more

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   23 comments  ·  Crash/Freeze/Hang  ·  Delete…  ·  Admin →
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   CLOSED  ·  Abhinav Kaushik responded

   Hello All,

   Thank you for patience while we were investigating into the root cause of the issue.
   During our investigation we identified that the issue manifests due to Symentec DLP antivirus software.

   Please find below steps to whitelist the application:
   1. From the Enforce console select System > Agents >Application Monitoring.
   2. Select the application to white list. If it is not listed, click on “add application” and provide at least one of the required application binaries.(Refer to Symentec DLP_Console.png for reference)
   Note: DLP attempts to validate every field populated. We recommend using as few as fields as needed. If the whitelist seems to fail, try changing which required field is populated or removing one of the other fields.
   3. Uncheck all of the detection channels under the “Application Monitoring Configuration.”
   4. Click on save and verify the application in the list of monitoring activities is unchecked.
   5. After making these changes, test the whitelisted application to see if the issue is resolved.

   Regards,
   InDesign Team

   Hello All,

   Thank you for patience while we were investigating into the root cause of the issue.
   During our investigation we identified that the issue manifests due to Symentec DLP antivirus software.

   Please find below steps to whitelist the application:
   1. From the Enforce console select System > Agents >Application Monitoring.
   2. Select the application to white list. If it is not listed, click on “add application” and provide at least one of the required application binaries.(Refer to Symentec DLP_Console.png for reference)
   Note: DLP attempts to validate every field populated. We recommend using as few as fields as needed. If the whitelist seems to fail, try changing which required field is populated or removing one of the other fields.
   3. Uncheck all of the detection channels under the “Application Monitoring Configuration.”
   4. Click on save and verify the application in the list of monitoring activities is unchecked.
   5. After making… more

4. Paste & Crash: The New Adobe Game

   14.0.2.324 CRASH Every. SIngle. Time. I. Paste text from Word (16.26 Mac). What tha what tha????

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   CLOSED  ·  amaarora responded

   To identify the cause of this issue, we had started our investigation with the aim to resolve it. You might have also received email from us seeking more details to help in our investigation.

   We’ve concluded our investigation and came up with the finding : Either the issue is fixed in the latest release of InDesign or the issue was intermittent in nature at the time of its reporting and is not reproducible now.

   We recommend you to upgrade to the latest version of InDesign 2020 (if you’re not already on it). It contains a lot of stability fixes.

   If you still face this issue even after updating to the latest version of InDesign, please submit the crash report to us. (The guidelines to submit crash are available at (https://helpx.adobe.com/indesign/kb/submit-crash-reports.html)
   We seek your support in our continual effort to improve InDesign.

   —
   Adobe InDesign Team

5. InDesign buffers every 5 seconds

   I am on a new MacBook Pro; every other adobe program runs fine, including After Effects. There shroud be no reason why drawing my second text box InDesign makes it borderline crash. Im working off my internal hard drive and it is happening with every InDesign file. I have the display performance set to fast and I have no other programs opened.

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   CLOSED  ·  amaarora responded

   To identify the cause of this issue, we had started our investigation with the aim to resolve it. You might have also received email from us seeking more details to help in our investigation.

   We’ve concluded our investigation and came up with the finding : Either the issue is fixed in the latest release of InDesign or the issue was intermittent in nature at the time of its reporting and is not reproducible now.

   We recommend you to upgrade to the latest version of InDesign 2020.0.1 (if you’re not already on it). It contains a lot of stability fixes.

   If you still face this issue even after updating to the latest version of InDesign, please submit the crash report to us. (The guidelines to submit crash are available at (https://helpx.adobe.com/indesign/kb/submit-crash-reports.html)

   We seek your support in our continual effort to improve InDesign.

   —
   Adobe InDesign Team

6. InCopy CC2014 crashes when I save (control+S) when I have a note open/am editing that note.
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   CLOSED  ·  amaarora responded

   As per discussion over email, the crash is being faced in InCopy CC2014 while working with Smart Connection(external plugin).
   We recommend you to upgrade to the latest version of InCopy 2020 (if you’re not already on it). It contains a lot of stability fixes.
   _
   Adobe InCopy Team

7. InCopy CC2014 crashes when I close the structure panel manually (i.e., sliding it over with mouse).
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   CLOSED  ·  amaarora responded

   As per discussion over email, the crash is being faced in InCopy CC2014 while working with Smart Connection(external plugin).
   We recommend you to upgrade to the latest version of InCopy 2020 (if you’re not already on it). It contains a lot of stability fixes.
   _
   Adobe InCopy Team

8. CC 2019 crashes on macOS when running SDK plug-in

   Specifically, the crashes at code "actionManager->PerformAction(activeContext, kOpenStructureWinActionID)".
   Our code uses that action to show/hide the structure view.
   And the crash also be reproducable in the sample plugin from InDesign SDK.

   Only occurs on macOS, Windows do not have the issue.

   The steps are:
   1. Compile the plugin "SnippetRunner.sdk.InDesignPlugin" which is in InDesign CC 2019 SDK.
   2. Load it in InDesign.
   3. Create a new blank document
   4. On SnippetRunner[US] panel, select ManipulateStructureView from dropdown list.
   5. Click Go icon, and choose ChangeStructureViewState(toogle)
   6. Click OK button
   7. Crash.

   Crash log attached.

   • 

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   CLOSED  ·  amaarora responded

   To identify the cause of this issue, we had started our investigation with the aim to resolve it. You might have also received email from us seeking more details to help in our investigation.

   We’ve concluded our investigation and came up with the finding : Either the issue is fixed in the latest release of InDesign or the issue was intermittent in nature at the time of its reporting and is not reproducible now.

   We recommend you to upgrade to the latest version of InDesign 2020 (if you’re not already on it). It contains a lot of stability fixes.

   If you still face this issue even after updating to the latest version of InDesign, please submit the crash report to us. (The guidelines to submit crash are available at (https://helpx.adobe.com/indesign/kb/submit-crash-reports.html)
   We seek your support in our continual effort to improve InDesign.

   —
   Adobe InDesign Team

9. I lost all Save, Save As, Undo functionality (everything is grayed out). To save my work, I have to export as an IDML .

   Lost all Save, Save As, Undo functionality while working.
   To save my work, the only thing to do is to export as an IDML file. Force quitting to recover the file doesn't work. This has been happening to me since InDesign 5.5. I am currently using InDesign CC 2018. There are no particular steps, it happens at random. I can have several files open and it only happens to one file, or sometimes it's more than one file. It happens whether I'm working off of my Desktop or on our server.

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   218 comments  ·  Performance/Usability  ·  Delete…  ·  Admin →
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   CLOSED  ·  AdminRavi Kiran (Senior Lead Quality Engineer, Adobe InDesign) responded

   As part of the investigation into the cause of this issue, we personally reached out to many of you over email. We have so far heard from only some of you.

   Of the responses we have received, the conclusion we’ve come to is:
   This issue was intermittent, happened once during the course of work but somehow got resolved and has not happened again. This issue can’t be reproduced now.

   Over a period of time, this thread has not thrown any fresh clues on why this issue seems to occur randomly for some and then seems to resolve itself. So we’re closing this thread.

   However, even though we’re closing this thread, if you again run into this issue any time on a consistent basis, please report it here on UserVoice (in a new thread) with supporting assets like:
   A) a test file,
   B) detailed steps to replicate the issue
   C) any specific type of content that causes this
   D) a screen recording, etc.
   E) ID version, OS, etc.
   (You can put the testing artifacts at a shareable location and share the link with us, reaching us at sharewithID@adobe.com OR rkiran@adobe.com.
   This will help us immensely in determining a proper fix for this issue.

   We seek your continued support to help improve InDesign. Let us do it together.

   —
   Adobe InDesign team

   As part of the investigation into the cause of this issue, we personally reached out to many of you over email. We have so far heard from only some of you.

   Of the responses we have received, the conclusion we’ve come to is:
   This issue was intermittent, happened once during the course of work but somehow got resolved and has not happened again. This issue can’t be reproduced now.

   Over a period of time, this thread has not thrown any fresh clues on why this issue seems to occur randomly for some and then seems to resolve itself. So we’re closing this thread.

   However, even though we’re closing this thread, if you again run into this issue any time on a consistent basis, please report it here on UserVoice (in a new thread) with supporting assets like:
   A) a test file,
   B) detailed steps to replicate the issue
   C) any… more

10. InDesign crashes when editing text

    21.5" iMac with 3.06 GHz Intel Core 2 Duo
    macOS High Sierra version 10.13.6
    12 GB RAM
    360+ GB of hard disk space

    When attempting to copy text from a word document into 28 Mb file in InDesign, InDesign freezes... endless spinning color wheel. Problem is persistent - every time I try to copy a paragraph of text. It even occurred when I tried typing the paragraph of text.

    Tried updating InDesign CC
    Tried uninstalling and reinstalling
    Tried using Story Editor to edit text box.

    Apple crash report attached.

    • 

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    3 comments  ·  Crash/Freeze/Hang  ·  Delete…  ·  Admin →
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    CLOSED  ·  amaarora responded

    To identify the cause of this issue, we had started our investigation with the aim to resolve it. You might have also received email from us seeking more details to help in our investigation.

    We’ve concluded our investigation and came up with the finding : Either the issue is fixed in the latest release of InDesign or the issue was intermittent in nature at the time of its reporting and is not reproducible now.

    We recommend you to upgrade to the latest version of InDesign 2020.0.1 (if you’re not already on it). It contains a lot of stability fixes.

    If you still face this issue even after updating to the latest version of InDesign, please submit the crash report to us. (The guidelines to submit crash are available at (https://helpx.adobe.com/indesign/kb/submit-crash-reports.html)

    We seek your support in our continual effort to improve InDesign.

    —
    Adobe InDesign Team

11. Indesign crashes every time opening in Mojave 10.14.4.

    Indesign crashes every time opening in Mojave 10.14.4.

    I tried uninstalling and re-installing, nothing works. Is there a fix?

    This problem is causing work deadlines to fail.

    Is there a way to completely erase all traces of Indesign CC 2019 from my Mac and start fresh?

    Here is the crash report attached as a text file.

    • 

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    4 comments  ·  Crash/Freeze/Hang  ·  Delete…  ·  Admin →
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    CLOSED  ·  amaarora responded

    To identify the cause of this issue, we had started our investigation with the aim to resolve it. You might have also received email from us seeking more details to help in our investigation.

    We’ve concluded our investigation and came up with the finding : Either the issue is fixed in the latest release of InDesign or the issue was intermittent in nature at the time of its reporting and is not reproducible now.

    We recommend you to upgrade to the latest version of InDesign 2020 (if you’re not already on it). It contains a lot of stability fixes.

    If you still face this issue even after updating to the latest version of InDesign, please submit the crash report to us. (The guidelines to submit crash are available at (https://helpx.adobe.com/indesign/kb/submit-crash-reports.html)
    We seek your support in our continual effort to improve InDesign.

    —
    Adobe InDesign Team

12. Start freeze

    When I start InDesign 2019 a pop-up appears that's white. After a while the Adobe logo appears and the loading icon. But that's it. No other menu entries are active
    If I close the pop-up the programm closees

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    4 comments  ·  Crash/Freeze/Hang  ·  Delete…  ·  Admin →
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    CLOSED  ·  amaarora responded

    To identify the cause of this issue, we had started our investigation with the aim to resolve it. You might have also received email from us seeking more details to help in our investigation.

    We’ve concluded our investigation and came up with the finding : Either the issue is fixed in the latest release of InDesign or the issue was intermittent in nature at the time of its reporting and is not reproducible now.

    We recommend you to upgrade to the latest version of InDesign 2020 (if you’re not already on it). It contains a lot of stability fixes.

    If you still face this issue even after updating to the latest version of InDesign, please submit the crash report to us. (The guidelines to submit crash are available at (https://helpx.adobe.com/indesign/kb/submit-crash-reports.html)
    We seek your support in our continual effort to improve InDesign.

    —
    Adobe InDesign Team

13. Idml export issues

    I have a file that won't export a fully formed .idml file. Here's my setup.

    MacOS Mojave 10.14.4
    InDesign 14.0.2.324

    Steps to reproduce: export or save one particular file as .idml format; open resulting .idml file.

    Expected result: file should open as a new document.

    Actual result: an error dialog pops up saying the file cannot be opened, with the error 'not well formed.'

    This only occurs with one particular file, but it occurs on any Mac used to export the file, and with InDesign version 14.0.3

    I have also tried to open the CC 2019 file in CC 2018, and export an .idml from cc 2018, but I get the same error opening the file.

    I have a file that won't export a fully formed .idml file. Here's my setup.

    MacOS Mojave 10.14.4
    InDesign 14.0.2.324

    Steps to reproduce: export or save one particular file as .idml format; open resulting .idml file.

    Expected result: file should open as a new document.

    Actual result: an error dialog pops up saying the file cannot be opened, with the error 'not well formed.'

    This only occurs with one particular file, but it occurs on any Mac used to export the file, and with InDesign version 14.0.3

    I have also tried to open the CC 2019 file in CC 2018,… more

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    3 comments  ·  IDML Export  ·  Delete…  ·  Admin →
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    CLOSED  ·  amaarora responded

    To identify the cause of this issue, we had started our investigation with the aim to resolve it. You might have also received email from us seeking more details to help in our investigation.

    We’ve concluded our investigation and came up with the finding : Either the issue is fixed in the latest release of InDesign or the issue was intermittent in nature at the time of its reporting and is not reproducible now.

    We recommend you to upgrade to the latest version of InDesign 2020 (if you’re not already on it). It contains a lot of stability fixes.

    If you still face this issue even after updating to the latest version of InDesign, please submit the crash report to us. (The guidelines to submit crash are available at (https://helpx.adobe.com/indesign/kb/submit-crash-reports.html)
    We seek your support in our continual effort to improve InDesign.

    —
    Adobe InDesign Team

14. CC Libraries panel crashes on right-click

    Whenever right-clicking on any item in the CC Libraries panel, the panel crashes. Rebooting computer, restarting InDesign, and resetting preferences did not fix the issue.

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    5 comments  ·  Crash/Freeze/Hang  ·  Delete…  ·  Admin →
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    CLOSED  ·  amaarora responded

    To identify the cause of this issue, we had started our investigation with the aim to resolve it. You might have also received email from us seeking more details to help in our investigation.

    We’ve concluded our investigation and came up with the finding : Either the issue is fixed in the latest release of InDesign or the issue was intermittent in nature at the time of its reporting and is not reproducible now.

    We recommend you to upgrade to the latest version of InDesign 2020 (if you’re not already on it). It contains a lot of stability fixes.

    If you still face this issue even after updating to the latest version of InDesign, please submit the crash report to us. (The guidelines to submit crash are available at (https://helpx.adobe.com/indesign/kb/submit-crash-reports.html)
    We seek your support in our continual effort to improve InDesign.

    —
    Adobe InDesign Team

15. crash

    For several days we've had crashes while Indesign CC 2019 (14.0.01) being idle. Might be because links (*.psp and/or *.indd) are breaking due to network issues, but should not crash even so, just say links are broken. This has resulted in several files corrupted and cannot be restored even if those documents themselves are not affected by the broken links. The Indesign temp-files also seem to become corrupt (often showing 0 byte size).

    I've sent several crash reports and heard nothing.

    3 votes

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    5 comments  ·  Crash/Freeze/Hang  ·  Delete…  ·  Admin →
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    CLOSED  ·  amaarora responded

    To identify the cause of this issue, we had started our investigation with the aim to resolve it. You might have also received email from us seeking more details to help in our investigation.

    We’ve concluded our investigation and came up with the finding : Either the issue is fixed in the latest release of InDesign or the issue was intermittent in nature at the time of its reporting and is not reproducible now.

    We recommend you to upgrade to the latest version of InDesign 2020.0.1 (if you’re not already on it). It contains a lot of stability fixes.

    If you still face this issue even after updating to the latest version of InDesign, please submit the crash report to us. (The guidelines to submit crash are available at (https://helpx.adobe.com/indesign/kb/submit-crash-reports.html)

    We seek your support in our continual effort to improve InDesign.

    —
    Adobe InDesign Team

16. 3 types of consistent crashes during past 3 months

    Using version 14.0.2 x64 under Windows 10.

    Working on a 356-page book. Three types of crashes occur consistently:

    1 - When I export to PDF.
    2 - When I add pages, usually in increments of 10.
    3 - When I switch between single-page layout and 2-page spread layout.

    After every crash, when I go to open the file, inDesign offers to auto recover the file. When I say yes, InDesign warns me that the file might be corrupt. I always open anyway. After 3 months working on this book, I can't afford to start over, so I hope for the best.

    Three of the crashes have caused significant problems.

    1 - The first 38 pages had been deleted. I had to completely redo them.
    2 - The even-page master had been applied to all pages. I had to highlight all the odd pages and re-apply the odd-page master.
    3 - Tonight's crash resulted in master pages designations and therefore page numbers on all 356 pages being deleted. I have to highlight all the odd pages, re-apply the odd-page master, highlight all the even pages, and re-apply the even-page master.

    I have been using InDesign since the PageMaker days but my experience over these past three months is going to cause me to look elsewhere.... Word, Blurb, etc.

    Using version 14.0.2 x64 under Windows 10.

    Working on a 356-page book. Three types of crashes occur consistently:

    1 - When I export to PDF.
    2 - When I add pages, usually in increments of 10.
    3 - When I switch between single-page layout and 2-page spread layout.

    After every crash, when I go to open the file, inDesign offers to auto recover the file. When I say yes, InDesign warns me that the file might be corrupt. I always open anyway. After 3 months working on this book, I can't afford to start over, so I hope for the… more

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    3 comments  ·  Crash/Freeze/Hang  ·  Delete…  ·  Admin →
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    CLOSED  ·  amaarora responded

    To identify the cause of this issue, we had started our investigation with the aim to resolve it. You might have also received email from us seeking more details to help in our investigation.

    We’ve concluded our investigation and came up with the finding : Either the issue is fixed in the latest release of InDesign or the issue was intermittent in nature at the time of its reporting and is not reproducible now.

    We recommend you to upgrade to the latest version of InDesign 2020 (if you’re not already on it). It contains a lot of stability fixes.

    If you still face this issue even after updating to the latest version of InDesign, please submit the crash report to us. (The guidelines to submit crash are available at (https://helpx.adobe.com/indesign/kb/submit-crash-reports.html)
    We seek your support in our continual effort to improve InDesign.

    —
    Adobe InDesign Team

17. Printing Error: ^1

    Ever since the 2019 update nearly all of our inDesign files refuse to print, you get error message ^1. We are running MacOS Mojave printing to a Cannon Image Runner Advance

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    12 comments  ·  Print/Packaging  ·  Delete…  ·  Admin →
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    CLOSED  ·  AdminRavi Kiran (Senior Lead Quality Engineer, Adobe InDesign) responded

    Looks like some fonts were causing this issue for some users. We have not heard of this issue recently.
    Closing this.

    —
    InDesign team

18. Command W closes all document tabs in order and then crashes InDesign

    Using Command W to close a document tab closes all document tabs (in order) before crashing InDesign.

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    2 comments  ·  Crash/Freeze/Hang  ·  Delete…  ·  Admin →
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    CLOSED  ·  amaarora responded

    To identify the cause of this issue, we had started our investigation with the aim to resolve it. You might have also received email from us seeking more details to help in our investigation.

    We’ve concluded our investigation and came up with the finding : Either the issue is fixed in the latest release of InDesign or the issue was intermittent in nature at the time of its reporting and is not reproducible now.

    We recommend you to upgrade to the latest version of InDesign 2020.0.1 (if you’re not already on it). It contains a lot of stability fixes.

    If you still face this issue even after updating to the latest version of InDesign, please submit the crash report to us. (The guidelines to submit crash are available at (https://helpx.adobe.com/indesign/kb/submit-crash-reports.html)

    We seek your support in our continual effort to improve InDesign.

    —
    Adobe InDesign Team

19. Slow start opening files or switching between apps

    The last Indesign version 14.0.1. on my iMacPro 3,2 GHz Intel Xeon W (Radeon Pro Vega 56) running Mojave (10.14.3) shows the rainbow wheel on every startup and on every time switching apps (via command + tab) takes about 30 seconds - impossible to work!

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    4 comments  ·  Crash/Freeze/Hang  ·  Delete…  ·  Admin →
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    CLOSED  ·  amaarora responded

    To identify the cause of this issue, we had started our investigation with the aim to resolve it. You might have also received email from us seeking more details to help in our investigation.

    We’ve concluded our investigation and came up with the finding : Either the issue is fixed in the latest release of InDesign or the issue was intermittent in nature at the time of its reporting and is not reproducible now.

    We recommend you to upgrade to the latest version of InDesign 2020 (if you’re not already on it). It contains a lot of stability fixes.

    If you still face this issue even after updating to the latest version of InDesign, please submit the crash report to us. (The guidelines to submit crash are available at (https://helpx.adobe.com/indesign/kb/submit-crash-reports.html)
    We seek your support in our continual effort to improve InDesign.

    —
    Adobe InDesign Team

20. Indesign CS5 Extended crashes while launching

    https://pastebin.com/HecDn9ag

    I hope someone can help me here, as I couldn't find a solution in other threads. I run CS on Mac OS X 10.9.5. All other programs run fine, except InDesign.

    All help is much appreciated!

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    4 comments  ·  Crash/Freeze/Hang  ·  Delete…  ·  Admin →
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    CLOSED  ·  amaarora responded

    To identify the cause of this issue, we had started our investigation with the aim to resolve it. You might have also received email from us seeking more details to help in our investigation.

    We’ve concluded our investigation and came up with the finding : Either the issue is fixed in the latest release of InDesign or the issue was intermittent in nature at the time of its reporting and is not reproducible now.

    We recommend you to upgrade to the latest version of InDesign 2020.0.1 (if you’re not already on it). It contains a lot of stability fixes.

    If you still face this issue even after updating to the latest version of InDesign, please submit the crash report to us. (The guidelines to submit crash are available at (https://helpx.adobe.com/indesign/kb/submit-crash-reports.html)

    We seek your support in our continual effort to improve InDesign.

    —
    Adobe InDesign Team