Angie
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113 votesAngie
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24 votes
Try closing the document that shows the Background Tasks as queued. If the Auto-Activate Adobe Fonts option has been selected and you are connected to the internet, fonts in your document should get auto-activated.
Please try once again and let us know.—
Adobe InDesign teamAn error occurred while saving the comment Angie
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1 voteAngie
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I lost all Save, Save As, Undo functionality (everything is grayed out). To save my work, I have to export as an IDML .
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Screen_Shot_2017-11-13_at_4.58.18_PM.png 96 KB -
Screen_Shot_2017-11-13_at_4.58.07_PM.png 152 KB -
Screen_Shot_2017-10-30_at_10.55.43_AM.png 49 KB -
Screen_Shot_2017-10-30_at_10.55.25_AM.png 80 KB -
Screen_Shot_2017-10-30_at_10.54.37_AM.png 330 KB -
Bildschirmfoto_2017-08-29_um_09.18.00.png 49 KB -
Cattura2.PNG 66 KB -
Cattura1.PNG 583 KB -
ID_problem_3_Save.mov 11968 KB -
ID_problem_2_Save.mov 22616 KB -
ID_problem_1_Save.mov 13446 KB
128 votesAs part of the investigation into the cause of this issue, we personally reached out to many of you over email. We have so far heard from only some of you.
Of the responses we have received, the conclusion we’ve come to is:
This issue was intermittent, happened once during the course of work but somehow got resolved and has not happened again. This issue can’t be reproduced now.Over a period of time, this thread has not thrown any fresh clues on why this issue seems to occur randomly for some and then seems to resolve itself. So we’re closing this thread.
However, even though we’re closing this thread, if you again run into this issue any time on a consistent basis, please report it here on UserVoice (in a new thread) with supporting assets like:
A) a test file,
B) detailed steps to replicate the issue
C) any…Angie
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An error occurred while saving the comment Angie
commented
I am experiencing this issue as well on a Macbook pro (MacOS High Sierra 10.13.6), I am running InDesign CC 13.1. I am changing colors to text and vector elements in a single page document then exporting out to pdf. All of the sudden, I could not save, save as or undo and in my internet browser window I had to sign into Adobe.com. I tried adding another page, messing with the masters and no luck bringing those functions back. I saved out the file as an idml file, renamed it saved as .indd, exported PDF, was able to save. I tried deleting the extra page I had added, once I deleted that page, I lost the functionality again. Please help!
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8 votes
Fix is available in version 13.1 of InDesign.
Please update to the latest version available to you via Creative Cloud Desktop application.Thanks,
Adobe InDesign teamAn error occurred while saving the comment Angie
commented
Was there a solution to this bug? Same issue, endnotes linked to the reference number inside the indesign do, but once exported, the links don't map to each other.
I am having this same problem. I am in indesign 15.1.1 using a packaged file and I have the fonts on my machine. I shut off Adobe fonts, still getting the blue circle and fonts as queued. I cannot replace the fonts. Ive tried two different files that were packaged, reinstalling the fonts, closing everything down and restarting my mac (Catalina 10.15.5). No dice.