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Scott Lawrence

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4 results found

  1. Proportional Scaling Using Shift Button Not Working

    108 votes

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    280 comments  ·  Adobe InDesign: Bugs » Graphics/Images/Assets  ·  Admin →
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    Resolved For User  ·  Abhinav Kaushik responded

    Hello All,

    Thank you for your patience all this while; we really appreciate your support!

    Our investigation suggests that one of common reasons for the problem is that certain software (mostly antivirus and other security applications) and browser extensions happen to enable “Secure Keyboard Entry” on Mac machines due to which some keys such as Shift key in this case do not perform the desired action in InDesign.

    For now I request you to follow the below provided KB doc for the quick workaround of the problem.
    https://helpx.adobe.com/indesign/kb/features-do-not-work-keyboard-keys-mac.html

    In the comments section many of the users have confirmed that disabling Webroot SecureAnywhere (a security app) has resolved the issue for them. Please note that, the problem may not be related to a particular software; there could be a different application or antivirus which might be causing the problem by enabling Secure Keyboard Entry on Mac.

    Regards,
    Abhinav Kaushik
    InDesign Team

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    Scott Lawrence commented  · 

    I've noticed this bug, but quitting inDesign and restarting OS fixes for me.

  2. import options are collapsed (CC2017)

    4 votes

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    1 comment  ·  Adobe InDesign: Bugs » UI/UI Scaling  ·  Admin →
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    Scott Lawrence supported this idea  · 

  3. Corrupt/pixelated cursor Issue in InDesign on MacOS High Sierra

    323 votes

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    240 comments  ·  Adobe InDesign: Bugs » Others  ·  Admin →
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    Closed: Fixed  ·  AdminPradeep Verma (Admin, Adobe InDesign) responded

    Thank you everyone for your continued patience! Apple just released the macOS High Sierra 10.13 Supplemental Update. This will fix the cursor issue with InDesign on macOS High Sierra. Please go to the App Store to update.

    Scott Lawrence supported this idea  · 

  4. Fehlercode 4/Errorcode 4 for not damaged documents

    56 votes

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    62 comments  ·  Adobe InDesign: Bugs » Crash/Freeze/Hang  ·  Admin →
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    Scott Lawrence commented  · 

    I also had one occurrence of a "damaged file" since upgrading to High Sierra. My files are stored in Google Drive. Luckily drive allowed me to revert to a previous save.

    I hadn't experienced file corruption before.

    Scott Lawrence supported this idea  · 

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