4 results found
108 votesResolved For User · Abhinav Kaushik responded
Thank you for your patience all this while; we really appreciate your support!
Our investigation suggests that one of common reasons for the problem is that certain software (mostly antivirus and other security applications) and browser extensions happen to enable “Secure Keyboard Entry” on Mac machines due to which some keys such as Shift key in this case do not perform the desired action in InDesign.
For now I request you to follow the below provided KB doc for the quick workaround of the problem.
In the comments section many of the users have confirmed that disabling Webroot SecureAnywhere (a security app) has resolved the issue for them. Please note that, the problem may not be related to a particular software; there could be a different application or antivirus which might be causing the problem by enabling Secure Keyboard Entry on Mac.
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4 votesClosed: Fixed · Abhinav Kaushik responded
Please update InDesign to the latest version, InDesign CC 2018 (13.0) for the fix of the issue.
Thank you everyone for your continued patience! Apple just released the macOS High Sierra 10.13 Supplemental Update. This will fix the cursor issue with InDesign on macOS High Sierra. Please go to the App Store to update.
This issue has been fixed.
Adobe InDesign team
An error occurred while saving the commentScott Lawrence commented
I also had one occurrence of a "damaged file" since upgrading to High Sierra. My files are stored in Google Drive. Luckily drive allowed me to revert to a previous save.
I hadn't experienced file corruption before.
I've noticed this bug, but quitting inDesign and restarting OS fixes for me.