Scott Lawrence

My feedback

  1. 103 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    Hello All,

    Thank you for your patience all this while; we really appreciate your support!

    Our investigation suggests that one of common reasons for the problem is that certain software (mostly antivirus and other security applications) and browser extensions happen to enable “Secure Keyboard Entry” on Mac machines due to which some keys such as Shift key in this case do not perform the desired action in InDesign.

    For now I request you to follow the below provided KB doc for the quick workaround of the problem.
    https://helpx.adobe.com/indesign/kb/features-do-not-work-keyboard-keys-mac.html

    In the comments section many of the users have confirmed that disabling Webroot SecureAnywhere (a security app) has resolved the issue for them. Please note that, the problem may not be related to a particular software; there could be a different application or antivirus which might be causing the problem by enabling Secure Keyboard Entry on Mac.

    Regards,
    Abhinav Kaushik
    InDesign Team

    An error occurred while saving the comment
    Scott Lawrence commented  · 

    I've noticed this bug, but quitting inDesign and restarting OS fixes for me.

  2. 4 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    1 comment  ·  Adobe InDesign: Bugs » UI  ·  Flag idea as inappropriate…  ·  Admin →
    Scott Lawrence supported this idea  · 
  3. 310 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    240 comments  ·  Adobe InDesign: Bugs » Others  ·  Flag idea as inappropriate…  ·  Admin →
    Scott Lawrence supported this idea  · 
  4. 56 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    63 comments  ·  Adobe InDesign: Bugs » Crash  ·  Flag idea as inappropriate…  ·  Admin →
    An error occurred while saving the comment
    Scott Lawrence commented  · 

    I also had one occurrence of a "damaged file" since upgrading to High Sierra. My files are stored in Google Drive. Luckily drive allowed me to revert to a previous save.

    I hadn't experienced file corruption before.

    Scott Lawrence supported this idea  · 

Feedback and Knowledge Base