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Alex Dreyfuss

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  1. 3 votes

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    CLOSED  ·  amaarora responded

    To identify the cause of this issue, we had started our investigation with the aim to resolve it. You might have also received email from us seeking more details to help in our investigation.

    We’ve concluded our investigation and came up with the finding : Either the issue is fixed in the latest release of InDesign or the issue was intermittent in nature at the time of its reporting and is not reproducible now.

    We recommend you to upgrade to the latest version of InDesign 2020 (if you’re not already on it). It contains a lot of stability fixes.

    If you still face this issue even after updating to the latest version of InDesign, please submit the crash report to us. (The guidelines to submit crash are available at (https://helpx.adobe.com/indesign/kb/submit-crash-reports.html)
    We seek your support in our continual effort to improve InDesign.


    Adobe InDesign Team

    Alex Dreyfuss supported this idea  · 
  2. 9 votes

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    Alex Dreyfuss supported this idea  · 
  3. 9 votes

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    Hi

    Please provide the following information:
    1. Is InDesign installed on the default path?
    2. Do you have any special character in the path where InDesign is installed? Like username has special characters.

    Also, please provide a copy of you preferences, you can zip them and email to anasgupt@adobe.com.

    Regards
    Anasuiya Gupta

    Alex Dreyfuss supported this idea  · 
  4. 6 votes

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    Alex Dreyfuss supported this idea  · 
  5. 5 votes

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  6. 3 votes

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    Alex Dreyfuss supported this idea  · 
  7. 3 votes

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  8. 10 votes

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    This issue was fixed in InDesign v15.1.2 and later.

    Please update to the latest available versions and see if the issue(s) you were facing earlier has got resolved.

    Remember to check how you are signed into your CC account and if need be, sign out and sign in again. Since Share for Review is a service and dependent on your login to your Adobe ID account, it is important that CCD app is working well with your credentials.


    InDesign team

    Alex Dreyfuss supported this idea  · 
  9. 12 votes

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    Alex Dreyfuss supported this idea  · 
  10. 1 vote

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    Alex Dreyfuss shared this idea  · 

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