123 results found

1. eyedropper not working correctly

   That's version 14.0.1.209

   When I create a NEW document — there is no problem, the eyedropper working correctly.
   BUT...
   When I work in a document that was previously in an earlier version (for example, CC 2018), then this problem is present.

   If I CREATE a new text box in a document that has been re-saved from an earlier version (IC 2018), then the eyedropper will not work correctly.

   If I CREATE a new text box in a NEW document (CCP 2019), and then transfer it to an old document, then the eyedropper in the new box will not work.

   If I CREATE a text box in a new document (CC 2019) and copy a text box with text from an old document (CC 2018) into a new document, and then take a sample with a eyedropper - the eyedropper working correctly.
   But if I copy this text box with the text back into the old version (CC 2018), then the eyedropper does not work again.

   P.S. Sorry for any translation errors.

   That's version 14.0.1.209

   When I create a NEW document — there is no problem, the eyedropper working correctly.
   BUT...
   When I work in a document that was previously in an earlier version (for example, CC 2018), then this problem is present.

   If I CREATE a new text box in a document that has been re-saved from an earlier version (IC 2018), then the eyedropper will not work correctly.

   If I CREATE a new text box in a NEW document (CCP 2019), and then transfer it to an old document, then the eyedropper in the new box will not work.

   If… more

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   3 comments  ·  Others  ·  Delete…  ·  Admin →
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   Resolved For User  ·  AdminRavi Kiran (Admin, Adobe InDesign) responded

   Eyedropper again started working correctly after deleting Master Page. A transparent box was covering the text (see Comments).

   Adobe InDesign team

2. "Select all unused" triggers "Small panel rows" in Styles palette

   Version: 14.0.0.130

   STR: Select "Select all unused" in Paragraph or Character Styles pallet

   ER: Should select all styles not used in current document

   AR: Triggers "Small panel rows" instead

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   Resolved For User  ·  2 comments  ·  Styles  ·  Delete…  ·  Admin →
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3. PDF comment import does not show regular sticky notes.

   The new PDF comment feature imports the comments just fine, but regular sticky note comments are not displaying. They show up in the list, but do not point to where they are on the document.

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   Resolved For User  ·  Abhinav Kaushik responded

   Issue was happening because preview mode was on.
   Please turn off the preview mode to view the sticky notes

4. Object does not stay in center of document after resizing document format

   Hello, I found some weird issues in Indesign CC 13.1 on Mac OS El Capitan.
   When I place an object centerd in the middle of a document (for example
   500 x 500 px) and I resize the document size to for example 700 x 700 px (something larger than 500 x 500), the Object won't stay in the middle, but moves to the right or left border - even I set the reference point within the transform-window to "middle" and also disable "double page".

   Why does the object not stay centered at the document format?
   I attached a PDF-File where I tried to explain better, what I mean.

   Greetings,
   Lasse

   Hello, I found some weird issues in Indesign CC 13.1 on Mac OS El Capitan.
   When I place an object centerd in the middle of a document (for example
   500 x 500 px) and I resize the document size to for example 700 x 700 px (something larger than 500 x 500), the Object won't stay in the middle, but moves to the right or left border - even I set the reference point within the transform-window to "middle" and also disable "double page".

   Why does the object not stay centered at the document format?
   I attached a PDF-File where… more

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   3 comments  ·  Document/Pages  ·  Delete…  ·  Admin →
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   Resolved For User  ·  AdminRavi Kiran (Admin, Adobe InDesign) responded

   Have you tried enabling the “Layout Adjustment” feature and then carrying out change of Page size?

   Thanks,
   Adobe InDesign team

5. InDesign 2018 13.1 crashing when saving back to Studio Server

   We've just updated our studio with new macs, running High Sierra Version 10.13.4 and the most recent InDesign Version 13.1.

   When we open a .indb document and edit one of the individual .indd files within it and attempt to save back to our Studio NAS drive/Server on our ethernet network the program crashes, corrupts the entire file and makes no effort to restore the file.

   We are also running our old Macs, on Yosemite 10.10.5 with Indesign 2017 and have not experienced this issue at all for the 7 years we have used these machines.

   We’ve looked on various forums but Adobe and Apple seem to be pointing the finger at each other for a solution!

   Any ideas?

   We've just updated our studio with new macs, running High Sierra Version 10.13.4 and the most recent InDesign Version 13.1.

   When we open a .indb document and edit one of the individual .indd files within it and attempt to save back to our Studio NAS drive/Server on our ethernet network the program crashes, corrupts the entire file and makes no effort to restore the file.

   We are also running our old Macs, on Yosemite 10.10.5 with Indesign 2017 and have not experienced this issue at all for the 7 years we have used these machines.

   We’ve looked on various forums… more

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   Resolved For User  ·  Abhinav Kaushik responded

   As confirmed by the user, the issue is fixed after updating to Studio Server (1.7.8).

   Thanks,
   Abhinav

6. Can't Open JPEG file

   Hi there

   I am having trouble opening up .jpeg files from Indesign. It is installed as a part of my Creative Cloud subscription. Please see attached for the error that pops up. Your help will be appreciated.

   Thanks
   G

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   Resolved For User  ·  AdminRavi Kiran (Admin, Adobe InDesign) responded

   JPEG files cannot be opened directly in InDesign. They can only be placed.
   Create a new document and from the File menu, select the Place option. Select a JPEG file and click Open.

   Hope this helps.

   Thanks,
   Adobe InDesign team

7. high sierra 13.5

   I have a MacBook Pro 2018 and upgraded my OS to 10.13.5 last week. Ever since upgrading to High Sierra originally I had some issues with the program freezing when my computer was running lots of programs. However, after upgrading the OS last week now Indesign has become almost non-functional (I have CC v. 13.1 ). Every time I click to simply type or scroll pages the colour wheel spins and it takes literally minutes to make a single click.

   I have restarted my computer, tried using different files locally on my machine and an our company server. Documents with more cross references have even bigger problems. If I try to click to frequently it will freeze up my entire screen and I have to do a hard shutdown and reboot my laptop.
   I suspect there is some issue with incompatibility with the latest version of mac OS 10.13.5 that I installed but I must install mac updates for security reasons.
   Will uninstalling and reinstalling Indesign make any difference?
   I want to ask if this is a known issue and if there is a fix I can use?! Right now I cannot work with files I need to in indesign.
   Thanks in advance - Steph

   I have a MacBook Pro 2018 and upgraded my OS to 10.13.5 last week. Ever since upgrading to High Sierra originally I had some issues with the program freezing when my computer was running lots of programs. However, after upgrading the OS last week now Indesign has become almost non-functional (I have CC v. 13.1 ). Every time I click to simply type or scroll pages the colour wheel spins and it takes literally minutes to make a single click.

   I have restarted my computer, tried using different files locally on my machine and an our company server. Documents with… more

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   Resolved For User  ·  Abhinav Kaushik responded

   User confirmed that the issue got resolved now.

8. Group in Old Layer -> Ungroup in New Layer = Error

   I like to layer different styles of content. I'll have a background layer for images, etc., that I want to not touch later so I can lock/unlock while I work with my content over the top of it. Sometimes, I accidentally am in the background layer and create content that needs to be moved to another layer. I would love for a feature like Illustrator that allows me to highlight an object or group of objects, click an opposing layer, and then right-click > arrange > move to selected layer.

   Also, there is a slight bug I've found, but it doesn't crash and I can work around it: When I have grouped objects, and I copy and paste them into a new layer, they appear to be in the new layer; however, if I ungroup them, they automatically de-group back into their original layer before I copied and pasted them. Does that make sense? That feature I mentioned above would fix this, but either way, this bug is kind of annoying because then I have to go back and copy and paste the ungrouped objects back into the new layer I wanted them in. Might be unclear, but I just ran into this issue today.

   I like to layer different styles of content. I'll have a background layer for images, etc., that I want to not touch later so I can lock/unlock while I work with my content over the top of it. Sometimes, I accidentally am in the background layer and create content that needs to be moved to another layer. I would love for a feature like Illustrator that allows me to highlight an object or group of objects, click an opposing layer, and then right-click > arrange > move to selected layer.

   Also, there is a slight bug I've found, but it… more

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   Resolved For User  ·  AdminRavi Kiran (Admin, Adobe InDesign) responded

   There is an option in the Layers panel flyout menu called “Ungroup Remembers Layers”. This is ON by default. That’s why when you ungroup, the objects go back to the layers to which they belonged prior to the grouping. You can uncheck this option if you want to have the objects get ungrouped on the same layer as the group.

9. Beachball on start, takes 2 force quits before fully starting

   When I start InDesign 13.1 on macOS 10.13.4 it take 3 attempt. I have to force quit the first two attempts because it almost always beachballs. Then on the third attempt it finally works. This behavior is pretty consistent. Sometime I completely restart the computer. Other times it take longer to start.

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   Resolved For User  ·  AdminRavi Kiran (Admin, Adobe InDesign) responded

   Hello All,

   We have fixed a number of crashes with InDesign’s latest Nov’18 update.
   Please download the latest InDesign version (InDesign CC 14.0.1) for the fix.

   List of crashes and other issues that have been fixed with the update can be found at the below provided link:
   https://helpx.adobe.com/indesign/kb/fixed-issues.html

   If you are unable to see the update yet, go to Creative Cloud application, click on the context menu on the top right and click on Check for App Updates.

   Regards,
   InDesign Team

10. copy multiple text-frames > crash

    When I try to copy more then one text-frame InDesign (latest version, Mac, El Capitan) crashes.

    Sad to say that this does not happen in every document (but in more than one), so it's hard to find the cause.

    • 

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    Resolved For User  ·  AdminRavi Kiran (Admin, Adobe InDesign) responded

    Hi,
    As confirmed by the user, The issue is resolved.

    Regards
    InDesign Team

11. master override

    Applied master pages (spread) to all pages which includes a table along page edges for navigation. On a normal page when I attempt to override by Ctrl+Shift click the edge table from the master element to override, Indesign hangs or crashes and prompts a crash report. Only happening on the left side page of the spreads for some reason???

    The subsequent launch of the program also crashes, I assume because it attempts to resume. Using the recovered version will not launch either. Must remove recovery data.

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    Resolved For User  ·  Abhinav Kaushik responded

    As per the customer, the issue was specific to a document and rebuilding the master page items solved the issue.

    Adobe InDesign Team

12. BUG - Paste in Place not pasting correctly with double page spread

    Latest version (2018) does not correctly locate objects when using the 'paste in place' function.

    Open a double page spread document. Select item from left page spread and paste in place on another spread in same document - locates incorrectly.

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    4 comments  ·  Performance/Usability  ·  Delete…  ·  Admin →
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    Resolved For User  ·  Abhinav Kaushik responded

    User confirmed that the issue is resolved with the latest update, on being contacted via email by Adobe staff member.

13. help

    Indesign help takes me to webpage that does not exist.
    http://community.adobe.com/chcservices/services/redirect?u=http://help.adobe.com&p=InDesign_12.0&l=en_US&id=AH_HOME

    Browser shows:
    Safari can’t open the page “‎community.adobe.com/chcservices/services/redirect?u=http://help.adobe.com&p=InDesign_12.0&l=en_US&id=AH_HOME” because the server unexpectedly dropped the connection. This sometimes occurs when the server is busy. Wait for a few minutes, and then try again.

    2 votes

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    3 comments  ·  Document/Pages  ·  Delete…  ·  Admin →
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    Resolved For User  ·  AdminRavi Kiran (Admin, Adobe InDesign) responded

    Hi,
    As confirmed by the user, The issue is resolved and the link is working fine.

    Regards
    InDesign Team

14. Error Number: 30619

    When opening InDesign GA 21.0 I am now getting this pop message. I do not get the same thing in Beta version

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    1 comment  ·  Scripting  ·  Delete…  ·  Admin →
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    Resolved For User  ·  AdminSanyam Talwar (Senior Lead Software Engineer, Adobe InDesign) responded

    Hi,

    As confirmed by the user, the issue is resolved by removing second scrollframe folder

    —

    Adobe InDesign Team

    
    

15. Unable to select multiple objects

    Yesterday InDesign 21.0 was forced upon me and it is nothing but issues.
    This very annoying issue is that I can't select multiple objects. I click one, I hold shift to select another one - and it deselects the first one. I have tried every possible combination of keys, and multiple restarts. I can only select multiple objects by dragging across them, which does not work for all layouts, or by using CMD-A.

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    0 comments  ·  Performance/Usability  ·  Delete…  ·  Admin →
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    Resolved For User  ·  AdminSanyam Talwar (Senior Lead Software Engineer, Adobe InDesign) responded

    Hi,

    As confirmed by the user, the issue is resolved with the latest InDesign 2026(v21.0.0.192).

    —

    Adobe InDesign Team

16. Recurring connectivity issue with InDesign

    Hi Support Team,

    We are experiencing a recurring connectivity issue with Adobe InDesign. The same error message has appeared again, and I’m unable to open the program. My internet connection seems to be working properly, so I don’t believe that’s the cause of the problem.

    My Adobe membership/subscription is still active, and all other Adobe applications are functioning normally. This suggests that the issue isn’t related to the license itself.

    Could you please advise on what might be causing this and how to resolve it?

    •  

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    0 comments  ·  Accessibility  ·  Delete…  ·  Admin →
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    Resolved For User  ·  AdminSanyam Talwar (Senior Lead Software Engineer, Adobe InDesign) responded

    First logout from your creative cloud client, reboot your computer (cold boot) and then login with your Adobe ID again.

    If this doesn't help try to reset the CC app by following the steps below:

    Bring the CC app in the foreground the press:

    • Win: Ctrl + Alt + R
    • Mac: Cmd + Opt + R

    If this doeswn't help try the steps below:

    • Sign out from the Adobe Creative Cloud desktop application (Sign in and sign out to activate Creative Cloud apps)
    • Browse to the location: [System Drive]:\ProgramData\Adobe
    • Rename the 'SLStore' folder to 'SLStore_old'
    • Browse to the location: [System Drive]:\Program Files (x86)\Common Files\Adobe
    • Rename the 'SLCache' folder to 'SLCache_old'
    • Sign in to the Adobe CC desktop app

    You may also try below steps:

    Close all Adobe apps and make sure no Adobe processes are running in Task Manager.

    1. Make sure that Hosts file does not contains Adobe URL entries with Loop back address 127.0.0.1 .
    2. Press Windows button (located between Ctrl and Alt buttons) along with R button together at a time , you will get a run command window.

    • Type in "Appdata" hit 'Enter' key.
    • It will open Appdata folder.
    • Then navigate to Local>Adobe>OOBE. Open OOBE folder and delete " Opm.db" file.

    Once you had deleted Opm.db file , Sign in to Adobe Creative Cloud app using Valid Email ID and check.

    If this fails the next step is to try a repair of the CC client. See here: Adobe app installation stuck

    If this also doesn't help the nest step is to uninstall/reinstall per linked document above.

    You can also check the following socuments. There are a lot of steps to check. Especially take a look into your HOSTS file.

    Purchased Creative Cloud apps appear as trial versions

    How to resolve connection errors with Creative Suite applications

    Reference Thread: https://community.adobe.com/t5/photoshop-ecosystem-discussions/error-18000/m-p/15295508#M884537

    First logout from your creative cloud client, reboot your computer (cold boot) and then login with your Adobe ID again.

    If this doesn't help try to reset the CC app by following the steps below:

    Bring the CC app in the foreground the press:

    • Win: Ctrl + Alt + R
    • Mac: Cmd + Opt + R

    If this doeswn't help try the steps below:

    • Sign out from the Adobe Creative Cloud desktop application (Sign in and sign out to activate Creative Cloud apps)
    • Browse to the location: [System Drive]:\ProgramData\Adobe
    • Rename the 'SLStore' folder to 'SLStore_old'
    • Browse to the location: [System Drive]:\Program Files (x86)\Common Files\Adobe
    • Rename the 'SLCache' folder to 'SLCache_old'
    • Sign in to the Adobe CC desktop app

    You may also try below steps:

    Close all Adobe apps and make sure no Adobe processes are running in Task Manager.

    1. Make sure that Hosts file does not contains Adobe… more

17. InDesign. 20.4.1 x64 . PNG Not Transparent

    PNG's created on up to date PSD or historical PSD versions, not showing up as Transparent for InDesign version in subject.

    Still works in 2024 version of InDesign.

    Tried reset in 2025 version; along with 3 hours of assistance with chat team. Lost reference number as chat window closed before I could copy transcript.

    Please note, not a PSD problem; tied directly to the version of ID quoted.

    Chat occuRred with Adobe team from approximately 5pm-7pm, Friday July 25, 2025, PST.

    I'm removing the 2025 version for the older version.

    John

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    1 comment  ·  Effects/Transparency  ·  Delete…  ·  Admin →
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    Resolved For User  ·  AdminSanyam Talwar (Senior Lead Software Engineer, Adobe InDesign) responded

    Hi,

    As confirmed by the user, the issue is resolved with the latest InDesign 2025(v20.5.0.048).

    —

    Adobe InDesign Team

18. [ID-4261037] JavaScript is not working in InDesign 20.2.0

    allow me to get a version of 20.1 from the cloud until you fix the problem

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    0 comments  ·  Performance/Usability  ·  Delete…  ·  Admin →
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    Resolved For User  ·  AdminSanyam Talwar (Senior Lead Software Engineer, Adobe InDesign) responded

    We tried executing the script shared by you at our end and found that the extension you are using for the script should be ".scpt"(applescript) and not".jsx"(javascript). Please try changing the extension of your script to ".scpt".

    —

    Adobe InDesign Team

19. Workspace dissapears when selecting objects

    When selecting objects with the mouse cursor or selecting text, the workspace disappears and everything becomes white. Once the process is finished, everything appears normal again.
    I use Adobe Indesign 19.1, macOS14.2.1, Apple M1 Max 32GB.

    • 

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    0 comments  ·  UI/UI Scaling  ·  Delete…  ·  Admin →
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    Resolved For User  ·  AdminRavi Kiran (Admin, Adobe InDesign) responded

    This issue is fixed in the latest update of Sonoma 14.3 released a few days back.

    
    

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    Adobe InDesign team

20. Style Packs

    i have adobe indesign 19.0.1
    i don't have "Style Packs" in windows menu under styles
    why?

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    0 comments  ·  Styles  ·  Delete…  ·  Admin →
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    Resolved For User  ·  AdminRavi Kiran (Admin, Adobe InDesign) responded

    The Style Packs feature is currently available only in English (International), English (North America), and German locales of InDesign.

    If you are using InDesign on any other locale than the ones mentioned above, you will not see this feature.

    Hope this helps.

    
    

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    Adobe InDesign team