InDesign 19.5 hangs on startup (ARM Mac, not sure about x86 and Windows)
I've been experiencing this for some time on different Macs with different versions of InDesign. This time round I have a repeatable setup which makes the issue occur consistently. The issue occurs on 'real' machines as well as VMs - it's just that this time I've 'caught' the problem in one of my VMs.
I am using a Mac OS X virtual machine (using Parallels) on an ARM processor (M2 Max, 64GB of memory). In the virtual machine, I've only installed Mac OS X Sequoia, Creative Cloud Desktop, and InDesign 19.5. Everything is as vanilla as it can be.
When I launch InDesign it hangs. I tried a preference reset. No change. I've created a few samples with Activity Monitor, and then did a force quit after about 4 mins, and captured the crash logs from Apple and Adobe.
The issue is repeatable - each launch, InDesign hangs.
When I downgrade to InDesign 19.0, everything works fine - the issue seems to have started somewhere between 19.0 and 19.5
I believe it to be some kind of deadlock - cursory viewing of the crash log seems to have a lot of threads just waiting.
My hunch is that the issue might be related to the activation logic - my internet connection is sometimes slow, and I have a feeling there might be some deadlock situation when the connection is too slow, and something internally gives up waiting.
Kris Coppieters
shared this idea
-
Kris Coppieters
commented
More info. The workaround I am using is:
1) Before InDesign is launched, disable the computer's network (e.g. deactivate Ethernet adapter)
2) Launch InDesign
3) Re-enable EthernetThat allows me to launch InDesign.