Kris Coppieters
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3 votes
Hi,
Thank you for reporting the issue. We have been able to reproduce the issue and it is currently under investigation.
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Adobe InDesign Team
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1 vote
We have released InDesign 2025(v20.2.0.036) with many stability fixes. We recommend you upgrade to the latest version (if you’re not already using it) as it is more robust.
If you are still facing this issue even after updating it, please submit the crash report to us. (Guidelines to submit crash are available at (https://helpx.adobe.com/indesign/kb/submit-crash-reports.html )
Also, please send the following information to santalwa@adobe.com :
- Reproducible Steps – What were you doing when InDesign froze?
- Video recording of the issue
- Is(Are) the issue related to a specific document(s)/asset(s)? If yes, could you provide us with the document(s)/asset(s)? Please package the entire document (To package the document, choose File → Package…)
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Adobe InDesign Team
An error occurred while saving the comment Kris Coppieters
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1 voteKris Coppieters
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2 votes
An error occurred while saving the comment Kris Coppieters
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The issue is not limited to ExtendScript. A UXPScript with the similar code causes the same crash.
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13 votesKris Coppieters
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4 votes
An error occurred while saving the comment Kris Coppieters
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We've been struggling with JPEG images that cannot be placed into InDesign. I dug in deep and was eventually able to identify two classes of images that InDesign (and Illustrator) will refuse to place:
Type 1: Photos created via WhatsApp on an Android phone.
It took a while to figure this out, but this seems to be consistent.
I tested two different brands on Android phones and can consistently create photos that cannot be placed in InDesign. Simply start WhatsApp on an Android phone, make a picture and send it via WhatsApp. On the receiving end, download the image to disk, then try placing it. InDesign refuses to place the image.
The issue does not occur with iPhones, and it does not occur when downloading images directly from the Android phone - both factors (WhatsApp and Android) need to be present, as far as I can tell.
These files work fine with other apps - as far as I can tell the JPEG code in InDesign is not able to handle these images, but the images seem correct and are not 'weird' in any way that I can tell.
The issue is often seemingly elusive, because so many tools will silently re-save the JPEG - and resaving often 'resolves' (NOT!) the issue
Type 2: images that use a reversible color transform.
To generate such image, create a Targa image in Photoshop and install the `cjpeg `utility that comes with libjpeg.
Then convert the Targa image into a JPEG using the cjpeg command line tool, and add the '-rgb1' option.
The resulting image will not be able to be placed in InDesign.
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15 votes
Thanks for reporting this issue.
We’ll review this shortly.—
Adobe InDesign teamKris Coppieters
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4 votesKris Coppieters
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2 votesKris Coppieters
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1 voteKris Coppieters
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12 votes
Thanks for reporting. We will review the bug
-InDesign Team
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More info. The workaround I am using is:
1) Before InDesign is launched, disable the computer's network (e.g. deactivate Ethernet adapter)
2) Launch InDesign
3) Re-enable Ethernet
That allows me to launch InDesign.