Crashes when changing font, copying text and saving as another file type
I have been tryin to open one of my 'old' Indesign files (2017). At the time I used Cross-References plugin DTP tools. I no longer use it. It keeps populating a notification that the plugin is missing, but it still opens the INDD document. I have tried saving the document—
1) as an IDML document and that does not work.
2) I have also tried saving as a new document but the issue remains the same.
3) I have tried copying the text from it to a new INDD document, it crashes every time and I have sent crash reports.
4) I change the font to different font or basic—it crashes every time.
5) I have tried exporting it as an IDML file to sanitize it and it crashes
The only thing I have not tried is purchasing "Wordsflow" plugin from Em Software and exporting to Word. Also, I have not tried re-installing the DTP Tools plugin again, as of yet. Ideally, I would like to reconcile the document without paying for plugins I don't need to use.
Adobe, I would be grateful if a 'fix' could applied so I can retrieve it.
Thanks
Dave
David Horsfall
shared this idea
We have released InDesign 2025(v20.2.0.036) with many stability fixes. We recommend you upgrade to the latest version (if you’re not already on it) as it is more robust.
If you still face this issue even after updating, please submit the crash report to us. (Guidelines to submit crash are available at (https://helpx.adobe.com/indesign/kb/submit-crash-reports.html )
Also, please send the following information to santalwa@adobe.com :
- Reproducible Steps – What were you doing when InDesign crashed?
- Video recording of the crash
- Is(Are) the issue related to a specific document(s)/asset(s)? If yes, could you provide us with the document(s)/asset(s)? Please package the entire document (To package the document, choose File → Package…)
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Adobe InDesign Team