InDesign crashes when creating new document
InDesign crashes every time I try to create a new document. I can only start from an existing document. Version 2021
Anonymous
shared this idea
To identify the cause of this issue, we had started our investigation with the aim to resolve it. You might have also received an email from us seeking more details to help in our investigation.
We’ve concluded our investigation and came up with the finding: Either the issue is fixed in the latest release of InDesign or the issue was intermittent in nature at the time of its reporting and is not reproducible now.
We recommend you upgrade to the latest version of InDesign 2023(v18.2.1.455) as it is more robust and contains a lot of bug fixes.
We seek your support in our continual effort to improve InDesign.
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Adobe InDesign Team
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Baron
commented
I am having exactly the same issue... how can I resolve there is no resolution in this thread?
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Eugenie Hamel
commented
Every time I try to make a new document Indesign crash.
I work well will any old document, but the minute I it command + N or do it but going in file - new document it crash automaticly. Can anyone help me ??? -
Leigh
commented
I am still having the issue. I am completely up to date on OS and CC apps. I have submitted a crash report. I sent all of that info to you already when it was originally requested. Will send again.
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We have released InDesign 2020.1.1(v15.1.1.103) with a lot of stability fixes. We recommend you to upgrade to latest version (if you’re not already on it) as it is more robust.
If you still face this issue even after updating, please submit the crash report to us. (Guidelines to submit crash are available at (https://helpx.adobe.com/indesign/kb/submit-crash-reports.html )
Also, please send the following information to santalwa@adobe.com :
• Reproducible Steps – What were you doing when InDesign issue occurred?
• Video recording of the issue?
• Is(Are) the issue related to a specific document(s)/asset(s)? If yes, could you provide the document(s)/asset(s) to us? Please package the entire document (To package the document, choose File → Package…)—
Adobe InDesign Team -
Leigh
commented
Hi! I'll record a video and send the above requested info. I have been submitting multiple crash reports daily for InDesign and Illustrator. I don't even type anymore in the explain more, though, because I submit up to 10 a day and it's a time waste.
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Please submit the crash report to us. (Guidelines to submit crash are available at (https://helpx.adobe.com/indesign/kb/submit-crash-reports.html)
Also, please send the following information to santalwa@adobe.com:
• Reproducible Steps – What were you doing when InDesign crashed?
• Video recording of the crash?
• Is(Are) the issue related to a specific document(s)/asset(s)? If yes, could you provide the document(s)/asset(s) to us? Please package the entire document (To package the document, choose File → Package…)—
Adobe InDesign Team -
Leigh
commented
15.0.1 crashes when creating new file // Mac Catalina 10.15.3
File new, command+n, and selecting a new document in the window when opening InDesign all cause INDD to crash. The only way I can create a new file is to open an old file and save as, then delete content/change size/etc.