Bug details

Indesign CC does not open

Indesign CC 14.0.1 does not open. When I want to open Indesign it shows the loading screen but after that indesign closes.

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Jop shared this idea  ·   ·  Flag idea as inappropriate…  ·  Admin →

We have released an update for InDesign 2019 — that is 14.0.2 – which contains some stability fixes. If you are not already on 14.0.2 (build 324), we recommend you to update to this latest version.

Does InDesign show a Crash Report dialog after it closes? If yes, please submit the crash report to us.
(Guidelines to submit crash are available at https://helpx.adobe.com/indesign/kb/submit-crash-reports.html)

Also, see if trashing InDesign cache and prefs help resolve the issue.


Adobe InDesign team

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  • Sanyam Talwar commented  ·   ·  Flag as inappropriate

    We have released an update for InDesign CC2019 (v 14.0.2) which contains some stability fixes. If you are not already on 14.0.2 (build 324), then we recommend you to update to latest version.

    If you still face this issue even after updating, please submit the crash report to us.
    (Guidelines to submit crash are available at helpx.adobe.com/indesign/kb/submit-crash-re..)

    Also, please send the following information to santalwa@adobe.com :

    • Error snapshot or video recording of the issue.
    • Does trashing InDesign Preferences and Cache help resolve the issue? Please take a backup of the same before trashing them.

    Adobe InDesign team

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