Tom
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Documents published from InDesign 19.0 onwards will no longer support integrated analytics from the dashboard. You can integrate Google Analytics to track insights into your documents.
Analytics for documents published from the previous versions of InDesign will continue to be collected until November 30, 2024, after which no new analytics will be collected.
Refer to https://helpx.adobe.com/in/indesign/using/publish-online-dashboard.html for more details
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Adobe InDesign team
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Been an ongoing issue for a long time, but seems to be worse lately, in the past being patient you could eventually access some stats but now been trying for a day and a half, waiting, refreshing and trying different browsers.
Please, please, please resolve this!