background issue PDF
I can not export a DPF file from my InDesign file. I keep getting the message that a background issues has occurred and the PDF can not be saved. HELP!!!!!
We have released InDesign CC2019.0.2 with lot of stability fixes. If you are not on 14.0.2.324 then I would recommend you to upgrade to latest version as it is more robust.
If you still face this issue even after updating, please send the following information to santalwa@adobe.com :
• Error snapshot or video recording of the issue?
• Is(Are) the issue related to a specific document(s)/asset(s)? If Yes, Can you please provide the document(s)/asset(s)? Please package the entire document(To package the document, Go to File → Package)
• Does Trashing preference and cache, please create a backup of Preference and cache before trashing them, help to resolve the issue?
Adobe InDesign Team
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We have released InDesign CC2019.0.2 with lot of stability fixes. If you are not on 14.0.2.324 then I would recommend you to upgrade to latest version as it is more robust.
If you still face this issue even after updating, please send the following information to santalwa@adobe.com :
• Error snapshot or video recording of the issue?
• Is(Are) the issue related to a specific document(s)/asset(s)? If Yes, Can you please provide the document(s)/asset(s)? Please package the entire document(To package the document, Go to File -> Package)
• Does Trashing preference and cache, please create a backup of Preference and cache before trashing them, help to resolve the issue?Adobe InDesign Team
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Maik commented
First, this is not a support forum. This kind of problem is usually addressed in the Adobe support forum. Please move your request there.
Second, in the screenshot it shows a ">" next to the error which, when unfolded, could show more information to you and us. Why didn't you make a screenshot with this being unfolded?