Indesig destroys its files
version
InDesign CC for Teams 2018 (13.0.1) ExtendScript (Javascript) with AdobeStock
Steps
scenario: slow, instable internet connection or internet connection failure
Indesign loses cloud linking to library assets
InDesign freezes
InDesign crashes
Active Indesign file can no longer be opened on this computer despite restarting Windows + InDesign
If the library is shared with other team members, they will not be able to open the file
Only team members who are not working with this library can open the file
If this team member now deletes the links to the assets, the other team members can reopen the file.
Tests have shown that the crashes are caused by incomplete downloads of the preview or licensed images from Adobe Stock, which are displayed correctly in the Indesign as a shortcut in the Links-window and preview image in the graphics frame.
The problem can only be detected by opening the images in Photoshop.
Stability enhancement:
The images from AdobeStock should only be linked to the Indesign-file after a complete download and made visible in the Links-window or graphics-frame.
adobe@satzart.de
shared this idea
To identify the cause of this issue, we had started our investigation with the aim to resolve it. You might have also received email from us seeking more details to help in our investigation.
We’ve concluded our investigation and came up with the finding : Either the issue is fixed in the latest release of InDesign or the issue was intermittent in nature at the time of its reporting and is not reproducible now.
We recommend you to upgrade to the latest version of InDesign 2020.0.1 (if you’re not already on it). It contains a lot of stability fixes.
If you still face this issue even after updating to the latest version of InDesign, please submit the crash report to us. (The guidelines to submit crash are available at (https://helpx.adobe.com/indesign/kb/submit-crash-reports.html)
We seek your support in our continual effort to improve InDesign.
—
Adobe InDesign Team
-
To identify the cause of this issue, we had started our investigation with the aim to resolve it. You might have also received email from us seeking more details to help in our investigation.
We’ve concluded our investigation and came up with the finding : Either the issue is fixed in the latest release of InDesign or the issue was intermittent in nature at the time of its reporting and is not reproducible now.
We recommend you to upgrade to the latest version of InDesign 2020.0.1 (if you’re not already on it). It contains a lot of stability fixes.
If you still face this issue even after updating to the latest version of InDesign, please submit the crash report to us. (The guidelines to submit crash are available at (https://helpx.adobe.com/indesign/kb/submit-crash-reports.html)
We seek your support in our continual effort to improve InDesign.
—
Adobe InDesign Team -
Hi,
Myself Sanyam Talwar from InDesign Engineering team, I am currently investigating the current issue.During our analysis of issue mentioned in the thread, we found that you had reported a crash with an older release of InDesign.
We have released InDesign CC2019.0.1 with lot of stability fixes. If you are not on 14.0.1.209 then I would recommend you to upgrade to latest version as it is more robust.
If you still face an issue with the latest release, please submit the crash report. Guidelines to submit crash are available at https://helpx.adobe.com/indesign/kb/submit-crash-reports.html
Also, Please send the following information to santalwa@adobe.com.
• OS
• System configuration
• Reproducible Steps – What were you doing when InDesign crashed?
• Error snapshot or video recording of the issue?
• Is(Are) the issue related to a specific document(s)/asset(s)? If Yes, Can you please provide the document(s)/asset(s)?
• Does Trashing preference and cache, please create a backup of Preference and cache before trashing them, help to resolve the issue?Regards
Sanyam Talwar
