Brian

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  1. 2 votes
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    2 comments  ·  Adobe InDesign: Bugs » Crash  ·  Flag idea as inappropriate…  ·  Admin →

    We have released an update for InDesign CC2019 (v 14.0.1) which contains some stability fixes. If you are not already on 14.0.1 (build 209), then we recommend you to update to latest version.

    If you still face this issue even after updating, please submit the crash report to us.
    (Guidelines to submit crash are available at https://helpx.adobe.com/indesign/kb/submit-crash-reports.html)

    Also, please send the following information to santalwa@adobe.com :

    • Reproducible Steps – What were you doing when InDesign crashed?
    • Error snapshot or video recording of the issue.
    • Is the issue related to a specific document(s)/asset(s)? If yes, can you please share the document(s)/asset(s) with us?
    • Does trashing InDesign Preferences and Cache help resolve the issue? Please take a backup of the same before trashing them.

    Adobe InDesign team

    Brian commented  · 

    Hello, Sorry I didn't respond when you sent me email. No error message, my mac book pro 10.13.6 crashes or I when I can force quit I see InDesign not responding.

  2. 2 votes
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    3 comments  ·  Adobe InDesign: Bugs » Crash  ·  Flag idea as inappropriate…  ·  Admin →
    Brian commented  · 

    open Adobe InDesign CC 2018 and Mac OS 10.13.6 crashes because Symantic End Point 14.1. I uninstall SEP 14.1 and install SEP 12.1.7 and Indesign works.

    Brian supported this idea  · 

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