Brian
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2 results found
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2 votes
To identify the cause of this issue, we had started our investigation with the aim to resolve it. You might have also received email from us seeking more details to help in our investigation.
We’ve concluded our investigation and came up with the finding : Either the issue is fixed in the latest release of InDesign or the issue was intermittent in nature at the time of its reporting and is not reproducible now.
We recommend you to upgrade to the latest version of InDesign 2020.0.1 (if you’re not already on it). It contains a lot of stability fixes.
If you still face this issue even after updating to the latest version of InDesign, please submit the crash report to us. (The guidelines to submit crash are available at (https://helpx.adobe.com/indesign/kb/submit-crash-reports.html)
We seek your support in our continual effort to improve InDesign.
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Adobe InDesign TeamAn error occurred while saving the comment -
2 votes
Please refer to the KBDoc which provides the workaround for this issue:
https://helpx.adobe.com/x-productkb/global/applications-crash-launch-cylance-macos.htmlThanks,
Adobe InDesign teamAn error occurred while saving the comment Brian
commented
open Adobe InDesign CC 2018 and Mac OS 10.13.6 crashes because Symantic End Point 14.1. I uninstall SEP 14.1 and install SEP 12.1.7 and Indesign works.
Brian
supported this idea
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Hello, Sorry I didn't respond when you sent me email. No error message, my mac book pro 10.13.6 crashes or I when I can force quit I see InDesign not responding.