repeatedly opening a template in a loop eventually crashes at app.open
Repeatedly opening and closing a template via extendscript code (for means of batch production) causes InDesign to crash at and only at app.open(PATH).
attached file is a bare bones jsx that opens/closes the accompanying blank template either 100000 times or until it crashes (which it has done within an hour each time I have run it)
Seems to crash anywhere from 40 to 1500 iterations in.
Thomas
shared this idea
To identify the cause of this issue, we had started our investigation with the aim to resolve it. You might have also received email from us seeking more details to help in our investigation.
We’ve concluded our investigation and came up with the finding : Either the issue is fixed in the latest release of InDesign or the issue was intermittent in nature at the time of its reporting and is not reproducible now.
We recommend you to upgrade to the latest version of InDesign 2020.0.1 (if you’re not already on it). It contains a lot of stability fixes.
If you still face this issue even after updating to the latest version of InDesign, please submit the crash report to us. (The guidelines to submit crash are available at (https://helpx.adobe.com/indesign/kb/submit-crash-reports.html)
We seek your support in our continual effort to improve InDesign.
—
Adobe InDesign Team
-
To identify the cause of this issue, we had started our investigation with the aim to resolve it. You might have also received email from us seeking more details to help in our investigation.
We’ve concluded our investigation and came up with the finding : Either the issue is fixed in the latest release of InDesign or the issue was intermittent in nature at the time of its reporting and is not reproducible now.
We recommend you to upgrade to the latest version of InDesign 2020.0.1 (if you’re not already on it). It contains a lot of stability fixes.
If you still face this issue even after updating to the latest version of InDesign, please submit the crash report to us. (The guidelines to submit crash are available at (https://helpx.adobe.com/indesign/kb/submit-crash-reports.html)
We seek your support in our continual effort to improve InDesign.
—
Adobe InDesign Team -
Hi,
Myself Sanyam Talwar from InDesign Engineering team, I am currently investigating the current issue.During our analysis of issue mentioned in the thread, we found that you had reported a crash with an older release of InDesign.
We have released InDesign CC2019.0.1 with lot of stability fixes. If you are not on 14.0.1.209 then I would recommend you to upgrade to latest version as it is more robust.
If you still face an issue with the latest release, please submit the crash report. Guidelines to submit crash are available at https://helpx.adobe.com/indesign/kb/submit-crash-reports.html
Also, Please send the following information to santalwa@adobe.com.
• OS
• System configuration
• Reproducible Steps – What were you doing when InDesign crashed?
• Error snapshot or video recording of the issue?
• Is(Are) the issue related to a specific document(s)/asset(s)? If Yes, Can you please provide the document(s)/asset(s)?
• Does Trashing preference and cache, please create a backup of Preference and cache before trashing them, help to resolve the issue?Regards
Sanyam Talwar -
Adminamaarora
(Admin, Adobe InDesign)
commented
Hi,
I did try running your script on my MAC: OS 10.12.5 machine and it did not crash. I ran the script on the latest InDesign version CC 2017.1. I had logged in as admin to avoid any memory issues.
If you are facing the crash even after restoring your cache and preferences (check: https://forums.adobe.com/thread/526990), do submit a crash report so that it can be looked at. You can also mail me a copy of the crash report at amaarora@adobe.com-Aman
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Thomas
commented
It looks like this version gets significantly further through then my template with actual content that I was testing this on before. This one claims to have gotten up to about 12000 "untitled document"s
