27 results found

1. On waking Mac from sleep, open documents are grayed out on external monitor.

   If I put my MacBook Pro to sleep with work on an external monitor, when I turn it on at another place with an external monitor, all open documents are grayed out and do not display any object. The objects are selectable, but I can't see what's in them. Switching display modes, minimizing or dragging between displays doesn't help either.
   Apple M1 Max, Sonoma 14.0, InDesign 19.0

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   12 votes

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   14 comments  ·  Crash/Freeze/Hang  ·  Delete…  ·  Admin →
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   Under Review  ·  AdminSanyam Talwar (Senior Lead Software Engineer, Adobe InDesign) responded

   Hi,
   We have been able to reproduce the issue and it is currently under investigation.

   —

   Adobe InDesign Team

2. Error message "Save File Operation Failed" seen for PNG/JPEG export in Adobe InDesign 2024

   InDesign 2024 (v19.0)

   In v18.5 any design can be Exported as a JPEG or PNG.

   When I Export a design to JPEG or PNG in v19.0 then I get the "Save File Operation Failed" message and the program freezes - see attached screen shot

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   2 votes

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   Under Review  ·  AdminSanyam Talwar (Senior Lead Software Engineer, Adobe InDesign) responded

   Hi,

   The issue is currently under investigation.

   —

   Adobe InDesign Team

3. Anchored text box in a table cell with text threads crashes when cutting

   As the title says. It sounds similar to past bugs.

   First, create a text box and add a table.
   Create a separate, new text box and add a single character in it.
   Anchor the text box to any cell in the table.
   Enable "Show Text Threads" from the View > Extras menu.
   Selecting and attempting to cut the table will lead to a long hang and crash.

   This is on the latest version of InDesign at the moment, 17.0. I am on Windows 10 20H2 19042.1288. I can verify this occurring on two separate systems.
   I've included a video walking through the steps to reproduce the crash.

   As the title says. It sounds similar to past bugs.

   First, create a text box and add a table.
   Create a separate, new text box and add a single character in it.
   Anchor the text box to any cell in the table.
   Enable "Show Text Threads" from the View > Extras menu.
   Selecting and attempting to cut the table will lead to a long hang and crash.

   This is on the latest version of InDesign at the moment, 17.0. I am on Windows 10 20H2 19042.1288. I can verify this occurring on two separate systems.
   I've included a video walking… more

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   6 votes

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   Under Review  ·  AdminSanyam Talwar (Senior Lead Software Engineer, Adobe InDesign) responded

   Hi,
   We have been able to reproduce the issue and it is currently under investigation.

   —
   Adobe InDesign Team

4. Exporting to ePub (reflowable) when document has endnotes containing hyperlinks causes InDesign to hang

   Version of Adobe InDesign: 15.1.2 / macOS 10.15.6

   Steps to reproduce the issues: When exporting a document with endnotes containing hyperlinks to ePub (reflowable), InDesign hangs and needs to be force quit. Have tested removing all hyperlinks to tests, and document exports correctly. Have tested putting hyperlinks outside of endnotes and document exports correctly. The bug is specific to hyperlinks which are part of the endnote text.

   Expected result: Successful export with endnotes reciprocally linked to text, and hyperlinks in endnote text active to respective URLs.

   Actual result: InDesign hangs and needs to be force quit.

   20 votes

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   16 comments  ·  Crash/Freeze/Hang  ·  Delete…  ·  Admin →
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   Under Review  ·  AdminSanyam Talwar (Senior Lead Software Engineer, Adobe InDesign) responded

   Hi,
   We have been able to reproduce the issue and it is currently under investigation.

   —
   Adobe InDesign Team

5. InDesign freezes while working with "Scale Tool"

   When using the "Scale Tool", every 4 or 5 times or so the app freezes at the dialog box and there's no way to exit. You have to force quit the app and hope that your work is autosaved. Unacceptable and only started happening recently.

   InDesign 15.1.1 on macOS Mojave 10.14.6

   HELP!

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   16 votes

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   Under Review  ·  AdminRavi Kiran (Senior Lead Quality Engineer, Adobe InDesign) responded

   We’re reviewing this issue.

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   Adobe InDesign team

6. Crash when "fitting frame to content" on an inline-anchored textframe (inline or above line)

   Hi,
   Last week i noticed that InDesign crashes when I fit the textframe to its contents, when that textframe is anchored as "text" inside another textframe (anchor-option: incline or above line) when it is not separated by paragraph breaks or whitespaces.

   I have a file that has one textframe for the main column. In it I placed several smaller textframes with more than one column as textelements.
   I didn't separate them by a space or linebreak. When fitting one of the smaller frames to its content by double clicking the lower reference point in the middle to get rid of whitespace inbetween the smaller frames, indesign crashes immediatly.

   When adding linebreaks inbetween the anchored textframes inside the main one, the "fitting frame to content"-action works fine.

   Attached is a video of the problem.
   If you have any questions feel free to ask.

   Please fix the problem.
   My company is using this textframe-in-textframe solution as templates to automatically populate the frames with text using a script. When executing that script Indesign crashed and we had to go look for the issue. Fixed the templates by adding linebreaks.

   I added my bugreport on another Bug that seemed similar but after reviewing it it seems like it's a separate bug: https://indesign.uservoice.com/forums/601180-adobe-indesign-bugs/suggestions/39398323-anchored-textframe-with-auto-sizing-auto-adjusting
   Maybe it's still helpful...

   Hi,
   Last week i noticed that InDesign crashes when I fit the textframe to its contents, when that textframe is anchored as "text" inside another textframe (anchor-option: incline or above line) when it is not separated by paragraph breaks or whitespaces.

   I have a file that has one textframe for the main column. In it I placed several smaller textframes with more than one column as textelements.
   I didn't separate them by a space or linebreak. When fitting one of the smaller frames to its content by double clicking the lower reference point in the middle to get rid of… more

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   5 votes

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   5 comments  ·  Crash/Freeze/Hang  ·  Delete…  ·  Admin →
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   Under Review  ·  AdminRavi Kiran (Senior Lead Quality Engineer, Adobe InDesign) responded

   Thank you for reporting this issue.
   We’re reviewing this shortly.

   —
   Adobe InDesign team

7. Adobe 2020 Crashes with copy & paste

   Whenever I try to copy/paste small elements from adobe illustrator onto Adobe InDesign, indesign will automatically quit. If I try to recover the file after it has crashed, it crashes again...

   What is happening here? This is an ongoing issue since the update.

   13 votes

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   9 comments  ·  Crash/Freeze/Hang  ·  Delete…  ·  Admin →
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   Under Review  ·  AdminRavi Kiran (Senior Lead Quality Engineer, Adobe InDesign) responded

   We have been able to reproduce the issue and it is currently under investigation.
   Customers facing similar issue, Please share the document with sharewithid@adobe.com

   —
   Adobe InDesign team

8. InDesign Freeze when anchored objects are 'Fit Frame to Content'

   Whenever fitting Frame to Content with an anchored object, InDesign freezes and I have to force-quit. This is really annoying, since I work with a lot of anchored objects that include text and need to be resized a lot of times.

   Working with InDesign 2020, 15.1.2 on Windows 10

   1 vote

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   Under Review  ·  amaarora responded

   Thanks for reporting the issue. We will review the bug

   -InDesign Team

9. Quick apply crashes Indesign with Page Tool selected

   Indesign 2020 - 15.0.3 (macOS Mojave 10.14.6)
   1. Select page with Page Tool
   2. Trying to execute Quick Apply (via keyboard shortcut or clicking on icon) --> Indesign crash
   3. If page is NOT selected everything is OK

   1 vote

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   Under Review  ·  AdminRavi Kiran (Senior Lead Quality Engineer, Adobe InDesign) responded

   Thanks for reporting this issue.

   We’re looking into it.

   —
   Adobe InDesign team

10. Export PDF crashes InDesign

    Tried to export a PDF (smallest file size) with links & bookmarks active. Once I click the Export button, InDesign crashes.

    InDesign 14.0.3 running on Catalina OS.

    10 votes

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    4 comments  ·  Crash/Freeze/Hang  ·  Delete…  ·  Admin →
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    Under Review  ·  AdminRavi Kiran (Senior Lead Quality Engineer, Adobe InDesign) responded

    We’ve been able to reproduce the issue and it is currently under investigation.

    Customers facing a similar issue, please share the document(s) with sharewithid@adobe.com.

    —
    Adobe InDesign team

11. Crash: "Keep Lines Together" (All) and disabled "Allow Split Footnotes" crashes InDesign if there are footnotes in a table

    100% reproducible on InDesign 15.0.2 on Windows 10.
    Sample document for easy reproduction: https://www.dropbox.com/s/iirawdsvd27l95l/indesign%20crash.indd?dl=1

    Starting point:
    1. I have a table containing some footnotes.
    2. Footnotes are not allowed to be split.
    3. The table (including footnotes) doesn't fit in the frame, so the last row jumps to the next frame.

    To crash InDesign:
    1. Place the text marker in the paragraph containing the table.
    2. Go to Keep Options.
    3. Check "Keep Lines Togheter" and "All Lines in Paragraph".

    Result: InDesign immediately hangs and you have to force quit.

    Please fix? Should be easy to track down the internal cause with the sample document and reliable reproduction. :)

    ---

    Ps: This was a bit time consuming to track down when my document spanned 100 pages and changes many pages away caused the table to move and crash InDesign. -.-

    100% reproducible on InDesign 15.0.2 on Windows 10.
    Sample document for easy reproduction: https://www.dropbox.com/s/iirawdsvd27l95l/indesign%20crash.indd?dl=1

    Starting point:
    1. I have a table containing some footnotes.
    2. Footnotes are not allowed to be split.
    3. The table (including footnotes) doesn't fit in the frame, so the last row jumps to the next frame.

    To crash InDesign:
    1. Place the text marker in the paragraph containing the table.
    2. Go to Keep Options.
    3. Check "Keep Lines Togheter" and "All Lines in Paragraph".

    Result: InDesign immediately hangs and you have to force quit.

    Please fix? Should be easy to track down the internal… more

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    1 vote

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    3 comments  ·  Crash/Freeze/Hang  ·  Delete…  ·  Admin →
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    Under Review  ·  amaarora responded

    Thanks for reporting the issue. We are reviewing it

    -InDesign Team

12. Extensions isn't working on the last Indesign versions

    Using Indesign 2019 or 2020 on the MacOS, trying to install any extension, opening the menu Window > Extensions > Selecting an extension: nothing happens.

    7 votes

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    3 comments  ·  Crash/Freeze/Hang  ·  Delete…  ·  Admin →
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    Under Review  ·  amaarora responded

    Thanks for reporting the issue. We are reviewing it.

    -InDesign Team

13. Crash on deleting duplicated XML tag

    Indesign CC 2019 (Version 14.0.1)
    Mac OS Mojave on Mac mini (Late 2014)

    Hello, I have a document ready to import XML data, with existing XML structure and tagged elements in page.
    Afterwards I import XML data into XML structure and then duplicate (copy and paste) text frame that contains a table with an image placed into a cell table.
    If I try to delete resulting duplicated XML tag, application crashes.
    Same result if I duplicate (copy and paste) XML tag directly.

    These are the steps:

    1) Open document with prepared XML structure and tagged elements in page.
    2) Import XML file into XML element.
    3) Duplicate text frame that contains table (copy and paste)
    4) Delete duplicated "Table" tag

    The problem seems to be in copying XML element (or text frame) and them paste it: resulting XML structure of the element is incomplete for the cell that contains the image.

    Nothing happens if I import XML into new document without structured and tagged XML.

    Expected result: delete XML duplicated tag
    Actual result: application crash

    Indesign CC 2019 (Version 14.0.1)
    Mac OS Mojave on Mac mini (Late 2014)

    Hello, I have a document ready to import XML data, with existing XML structure and tagged elements in page.
    Afterwards I import XML data into XML structure and then duplicate (copy and paste) text frame that contains a table with an image placed into a cell table.
    If I try to delete resulting duplicated XML tag, application crashes.
    Same result if I duplicate (copy and paste) XML tag directly.

    These are the steps:

    1) Open document with prepared XML structure and tagged elements in page.
    2) Import… more

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    3 votes

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    7 comments  ·  Crash/Freeze/Hang  ·  Delete…  ·  Admin →
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    Under Review  ·  AdminRavi Kiran (Senior Lead Quality Engineer, Adobe InDesign) responded

    Thanks for reporting the issue and providing the test files. We are able to reproduce the crash.
    We are going to review this issue.

    —
    Adobe InDesign team

14. Extendscript hangs CC2019 (14.0.2) on macOS

    Code below works fine on Windows and CC 2018 on Mac. But CC 2019 Mac it hangs the app once clicking the OK button in window 2. I've tried three different Macs including Mojave and High Sierra. All the same result. Pretty sure it's not just me. This bug has broken a number of my scripts that present a secondary window for saving settings.

    var w1 = new Window("dialog", "Window 1");
    
    var btnOpenWindow2 = w1.add("button", undefined, "Open Window 2");
    
    var btnOk1 = w1.add("button", undefined, "OK");
    
    btnOpenWindow2.onClick = function () {
    
    openWindow2();
    
    };
    
    btnOk1 = function () {
    
    w1.close();
    
    };
    
    w1.show();

    function openWindow2 () {
    
    var w2 = new Window("dialog", "Window 2");
    
    var btnOk2 = w2.add("button", undefined, "OK");
    
    btnOk2.onClick = function () {
    
    w2.close();
    
    };
    
    w2.show();
    
    }

    Code below works fine on Windows and CC 2018 on Mac. But CC 2019 Mac it hangs the app once clicking the OK button in window 2. I've tried three different Macs including Mojave and High Sierra. All the same result. Pretty sure it's not just me. This bug has broken a number of my scripts that present a secondary window for saving settings.

    var w1 = new Window("dialog", "Window 1");
    
    var btnOpenWindow2 = w1.add("button", undefined, "Open Window 2");
    
    var btnOk1 = w1.add("button", undefined, "OK");
    
    btnOpenWindow2.onClick = function () {
    
    openWindow2();
    
    };
    
    btnOk1 = function () {
    
    w1.close();
    
    };
    
    w1.show();

    … more

    4 votes

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    1 comment  ·  Crash/Freeze/Hang  ·  Delete…  ·  Admin →
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    Under Review  ·  amaarora responded

    Hi,
    Thanks for reporting the issue, we are reviewing it

    -InDesign Team

15. AIGPUSniffer quit unexpectedly every time I launch Indesign CC 14.0.1

    I am using Indesign CC14.0.1 on a MAC - OS Mojave V 10.14.1
    Whenever I launch Indesign I get a crash pop up saying AIGPU Sniffer has quit unexpectedly.
    Indesign is fine to work in however I am fed up with this AIGPU issue coming up all the time and don't know if it is effecting anything else?
    I've had loads of issues with the latest CC - really not impressed Adobe! Any suggestions on how to stop this happening?

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    6 votes

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    13 comments  ·  Crash/Freeze/Hang  ·  Delete…  ·  Admin →
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    Under Review  ·  Abhinav Kaushik responded

    Thanks for reporting the issue to us. We are currently investigating the issue.

    Adobe InDesign Team

16. Crash when placing DOCX with paragraphStyles

    Version: InDesign 14.0.1, macOS 10.14.3

    Steps:
    1. Open attached InDesign document (please rename .jpg in .indd, there was a bug while uploading the file)
    2. Place "ThisDocumentHasParagraphStyles.docx" in the document
    3. InDesign crashes :-(

    It seems it has something to do with the ParagraphStyles that are in the Word document. If I try to place the DOCX file named "ThisDocumentDOESNTHaveParagraphStyles.docx", then InDesign doesn't crash.

    Attached is a screen video capture of the process (rename .jpg in .mp4 please)

    Please help!

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    3 votes

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    7 comments  ·  Crash/Freeze/Hang  ·  Delete…  ·  Admin →
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    Under Review  ·  amaarora responded

    Thanks for reporting. We will look into the issue

    -Aman

17. Adding htmlItem then closing document crashes inDesign on Mac

    We are developping a plugin for inDesign and while testing a new feature on a Mac we noticed that sometimes InDesign was crashing. We managed to reproduce this bug in a very simple indesign script that make inDesign crash 100% of the time and I'm looking for a way to get around this inDesign bug.

    The crash occurs when we programatically add an htmlItem to a pageItem then close the document too quicky, It's only on Mac, doing that on windows works perfectly. The crash error seems to be a memory usage problem on inDesign's side.

    Here is the script code :

    var document = app.activeDocument;
    
    var sourcePageItem = document.allPageItems[0];

    sourcePageItem.htmlItems.add(
    
    document.activeLayer,
    
    LocationOptions.AT_END,
    
    sourcePageItem,
    
    {
    
    geometricBounds: sourcePageItem.geometricBounds,
    
    htmlContent: '<b>Hello</b>',
    
    }
    
    );

    document.close(SaveOptions.NO);

    other observations :

    -Doing a sourcePageItem.htmlItems[0].remove(); to remove the htmlItem after adding it doesn't change anything, so the problem comes from using the function htmlItems.add() and not having an htmlItem in the document.
    -Delaying the close by using $.sleep(5000) before fix the crash, but we can't rely on it as the delay needed increase with the number of htmlItems added and it might be different from a computer to another due to performances.
    -Saving the document or not doesn't change anything

    I've added my clean document with just a rectangle frame, the script and the crash report on this url : https://we.tl/t-uFpX658s0o since we can't add an indeed file to the post

    If there is no way to fix it, do you have an idea to get around this inDesign bug ?

    We are developping a plugin for inDesign and while testing a new feature on a Mac we noticed that sometimes InDesign was crashing. We managed to reproduce this bug in a very simple indesign script that make inDesign crash 100% of the time and I'm looking for a way to get around this inDesign bug.

    The crash occurs when we programatically add an htmlItem to a pageItem then close the document too quicky, It's only on Mac, doing that on windows works perfectly. The crash error seems to be a memory usage problem on inDesign's side.

    Here is the script… more

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    1 vote

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    2 comments  ·  Crash/Freeze/Hang  ·  Delete…  ·  Admin →
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    Under Review  ·  amaarora responded

    Thanks for reporting the issue. We are reviewing it

    -InDesign Team

18. InDesign crashes while closing the application

    Nine times out of ten, Mac generates a crash report when closing InDesign CC 2019. InDesign closes fine, but Mac believes it crashed.

    Mac Mojave 10.14

    5 votes

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    1 comment  ·  Crash/Freeze/Hang  ·  Delete…  ·  Admin →
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    Under Review  ·  AdminRavi Kiran (Senior Lead Quality Engineer, Adobe InDesign) responded

    Thanks for reporting the issue to us. We are currently investigating the issue.

    Adobe InDesign Team

19. InDesign crashes on Hyperlink panel open

    Latest version of InDesign 2018.

    Process video:
    https://cl.ly/0y1V3z190L0O

    I'm trying to add hyperlink to a text but it leads to a program crash. This happens only for 3 close lines of text in a one single file. The file has been sent to mr. Sushil's email.

    5 votes

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    7 comments  ·  Crash/Freeze/Hang  ·  Delete…  ·  Admin →
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    Under Review  ·  AdminRavi Kiran (Senior Lead Quality Engineer, Adobe InDesign) responded

    Hi,
    We have been able to reproduce the issue and it is currently under investigation.

    Regards
    InDesign Team

20. InDesign crashes while working with Hyperlink

    For some reason there is 1 page number on my TOC that keeps making Indesign crash when I try applying a hyperlink to it. Everything else hyperlinked just fine. Also, I tried to delete the text so I could maybe retype the number but that also makes my application crash.

    4 votes

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    3 comments  ·  Crash/Freeze/Hang  ·  Delete…  ·  Admin →
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    Under Review  ·  AdminRavi Kiran (Senior Lead Quality Engineer, Adobe InDesign) responded

    We’ve been able to reproduce the issue and it is currently under investigation.

    Thanks,
    InDesign Team