Matt Jones
My feedback
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1 vote
An error occurred while saving the comment An error occurred while saving the comment Matt Jones
commented
update: at the suggestion of folks on the main discussion board, seems like turning off the GPU acceleration is a fix. but it's definitely a bug.
An error occurred while saving the comment Matt Jones
commented
Mac Studio 2023, M2 Ultra 64GB ram
InDesign 19.5
Sonoma 14.5Matt Jones
shared this idea
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40 votes
Thank you for reporting the issue to us.
We are currently reviewing it.
InDesign TeamMatt Jones
supported this idea
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2 votes
We have released InDesign 2025(v20.2.0.036) with many stability fixes. We recommend you upgrade to the latest version (if you’re not already on it) as it is more robust.
If you still face this issue even after updating, please submit the crash report to us. (Guidelines to submit crash are available at (https://helpx.adobe.com/indesign/kb/submit-crash-reports.html )
Also, please send the following information to santalwa@adobe.com :
- Reproducible Steps – What were you doing when InDesign crashed?
- Video recording of the crash
- Is(Are) the issue related to a specific document(s)/asset(s)? If yes, could you provide us with the document(s)/asset(s)? Please package the entire document (To package the document, choose File → Package…)
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Adobe InDesign Team
Matt Jones
supported this idea
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4 votes
We have released InDesign 2025(v20.2.0.036) with many stability fixes. We recommend you upgrade to the latest version (if you’re not already using it) as it is more robust.
If you are still facing this issue even after updating it, please send the following information to santalwa@adobe.com :
- Reproducible Steps – What were you doing when InDesign froze?
- Video recording of the issue
- Is(Are) the issue related to a specific document(s)/asset(s)? If yes, could you provide us with the document(s)/asset(s)? Please package the entire document (To package the document, choose File → Package…)
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Adobe InDesign Team
Matt Jones
supported this idea
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4 votes
An error occurred while saving the comment Matt Jones
commented
it's actually an M2 Ultra, not an M3
Matt Jones
shared this idea
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71 votes
Hi,
Thank you for reporting the issue. It is currently under investigation.
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Adobe InDesign Team
Matt Jones
supported this idea
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41 votes
This issue is being reviewed again.
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Adobe InDesign teamAn error occurred while saving the comment Matt Jones
commented
still having an issue with this. there are three version of this running and one version of the helper. after awhile, it eats the CPU. it's out of control. restart app, restart computer, etc., no help.
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112 votes
Hello All,
Following up on the comments stating that the issue is yet not fixed, we did our investigation and found that, the issues being called out in the comment section, though maybe relevant but are different than the one for which this thread was originally created.
This particular thread caters to a very specific case which has been fixed in the last update of InDesign.
If you continue to face performance related issues with InDesign, we sincerely request you to create a separate thread so that we can categorize the performance related issues and address them completely.
In addition to track the performance issues effectively, it will also enable us to reach out to you in a organised manner when we investigate into each category of performance issues.We are extremely sorry for the troubles you are facing with InDesign and we are determined to resolve them as efficiently…
An error occurred while saving the comment Matt Jones
commented
i have this problem as well. i thought it might due to the high quality setting but indesign just drags. it'll get better for awhile and then the beachball will keep coming back.
screenshot