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  1. 1 vote

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    kristie commented  · 

    The exclamation point will not type. It becomes bold text instead.

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  2. 17 votes

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    Hello All,

    Thank you for your patience all this while; we really appreciate your support!

    Our investigation suggests that one of common reasons for the problem is that certain software (mostly antivirus and other security applications) and browser extensions happen to enable “Secure Keyboard Entry” on Mac machines due to which some keys such as Shift key in this case do not perform the desired action in InDesign.

    For now I request you to follow the below provided KB doc for the quick workaround of the problem.
    https://helpx.adobe.com/indesign/kb/features-do-not-work-keyboard-keys-mac.html

    In the comments section many of the users have confirmed that disabling Webroot SecureAnywhere (a security app) has resolved the issue for them. Please note that, the problem may not be related to a particular software; there could be a different application or antivirus which might be causing the problem by enabling Secure Keyboard Entry on Mac.

    -
    Sanyam Talwar
    InDesign Team

    kristie supported this idea  · 
  3. 109 votes

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    Hello All,

    Thank you for your patience all this while; we really appreciate your support!

    Our investigation suggests that one of common reasons for the problem is that certain software (mostly antivirus and other security applications) and browser extensions happen to enable “Secure Keyboard Entry” on Mac machines due to which some keys such as Shift key in this case do not perform the desired action in InDesign.

    For now I request you to follow the below provided KB doc for the quick workaround of the problem.
    https://helpx.adobe.com/indesign/kb/features-do-not-work-keyboard-keys-mac.html

    In the comments section many of the users have confirmed that disabling Webroot SecureAnywhere (a security app) has resolved the issue for them. Please note that, the problem may not be related to a particular software; there could be a different application or antivirus which might be causing the problem by enabling Secure Keyboard Entry on Mac.

    Regards,
    Abhinav Kaushik
    InDesign Team

    kristie supported this idea  · 
  4. 2 votes

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    kristie supported this idea  · 
  5. 5 votes

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    kristie supported this idea  · 
  6. 3 votes

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    kristie supported this idea  · 
  7. 4 votes

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    kristie supported this idea  · 
  8. 233 votes

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    InDesign 21.4.1, which includes the fix, is now live.


    The update should be available in the Creative Cloud app. If you do not see it yet, please click “Check for Updates” to refresh the available updates.


    Thank you for your patience and understanding while we worked to resolve this issue.


    --

    Adobe InDesign team

    kristie supported this idea  ·