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Bridget Davies

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  1. Indesign crashing repeatedly when printing

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    1 comment  ·  Adobe InDesign: Bugs » Crash/Freeze/Hang  ·  Admin →
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    Need More Info  ·  AdminSanyam Talwar (Senior Lead Software Engineer, Adobe InDesign) responded

    We have released InDesign 2025(v20.2.0.036) with many stability fixes. We recommend you upgrade to the latest version (if you’re not already on it) as it is more robust.

    If you still face this issue even after updating, please submit the crash report to us. (Guidelines to submit crash are available at (https://helpx.adobe.com/indesign/kb/submit-crash-reports.html )

    Also, please send the following information to santalwa@adobe.com :

    • Reproducible Steps – What were you doing when InDesign crashed?
    • Video recording of the crash
    • Is(Are) the issue related to a specific document(s)/asset(s)? If yes, could you provide us with the document(s)/asset(s)? Please package the entire document (To package the document, choose File → Package…)

    —

    Adobe InDesign Team

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    Bridget Davies commented  · 

    I've uninstalled & reinstalled Indesign, without preferences. I uninstalled & reinstalled printer drivers. Indesign still crashing. I converted the document into a PDF. Still crashed & did not print correctly, only showing wide horizontal strip, cutting top part of spread off.

    Same error messages as before, plus
    Description
    Faulting Application Path: C:\Program Files\Adobe\Adobe InDesign 2024\Resources\CEP\CEPHtmlEngine\CEPHtmlEngine.exe

    Problem signature
    Problem Event Name: APPCRASH
    Application Name: CEPHtmlEngine.exe
    Application Version: 11.5.3.132
    Application Timestamp: 62fb47ef
    Fault Module Name: libcef.dll
    Fault Module Version: 88.39.4.0
    Fault Module Timestamp: 60270a51
    Exception Code: c000041d
    Exception Offset: 0000000002cefe4e
    OS Version: 10.0.22631.2.0.0.768.101
    Locale ID: 2057
    Additional Information 1: fa99
    Additional Information 2: fa99929776f02b2d5c689f85eb1fb028
    Additional Information 3: fe17
    Additional Information 4: fe1742becbdeb787cb545694bdd05fa2

    Extra information about the problem
    Bucket ID: 20e975a250c02653f31d436b379f7a21 (1377331188818999841)

    Bridget Davies shared this idea  · 

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