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# in URLs of Hyperlinks in Hyperlinks panel is substituted with %23 when opened in browser from panel

Hi together,
when working with hyperlinks with URL destination an URL like:

https://wiki.selfhtml.org/wiki/HTML/Elemente/a#Siehe_auch

will not be transferred to the browser as is when the menu command "Go to Destination" is used or if the "green" bullet in the panel is clicked that indicates a correct and connectable hyperlink destination.

Instead character # will be substituted with %23 like that:

https://wiki.selfhtml.org/wiki/HTML/Elemente/a%23Siehe_auch

The implication could be two-fold:
[1] The browser could show an 404 error
[2] The browser could not navigate to the named anchor and the view of the page is showing the top part of the page.

The URL above will show error [2].
This URL will show a 404 error:

https://www.histaminintoleranz.ch/en/symptoms.html#zusammenfassung

For the first error, the 404, I included screenshots and a sample InDesign document from InDesign 2023:

Here the correct destination when the URL is copied to the browser:
URL-CopiedToBrowser-CorrectPageView.png

Hyperlinks panel showing the command "Go to Destination" in my German InDesign 2023:
GoToURLinInDesign_Hyperlinks-Panel.png

Result is this 404 error in the browser:
GoToURLinInDesign_404-Error.png

Test document where the hyperlink is attached to a rectangle:
URLWith#ShowsAs%23Example-2CC-2023.indd

FWIW: Due to restrictions of the UserVoice forum software the InDesign document could not be attached to this bug report. Instead I zipped it and tried to attach the zip file. Also this failed. So I added a *.txt to the file name:

URLWith#ShowsAs%23Example-2CC-2023.indd.zip.txt

Regards,
Uwe Laubender
( Adobe Community Expert )

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  • Oliver Gonzalez commented  ·   ·  Report

    It’s frustrating that InDesign alters URLs by replacing # with %23, as it can break navigation and cause unnecessary errors. Adobe should address this issue to ensure hyperlinks function correctly without requiring manual fixes. https://casinolandia.com/complaints/

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  • Uwe Laubender commented  ·   ·  Report

    The same results on Windows.

    All versions of InDesign between CS6 and InDesign CC 2021 have no issue with the # character in the Hyperlinks panel.

    Windows version of InDesign 2022 > BUG: # is substituted with %23
    Windows version of InDesign 2023 > BUG: # is substituted with %23

    Regards,
    Uwe Laubender
    ( Adobe Community Expert )

  • Uwe Laubender commented  ·   ·  Report

    Did some tests on macOS with several versions of InDesign:

    InDesign 2019 > OK: # remains #
    InDesign 2020 > OK: # remains #
    InDesign 2021 > OK: # remains #

    InDesign 2022 > BUG: # is substituted with %23
    InDesign 2023 > BUG: # is substituted with %23

    Regards,
    Uwe Laubender
    ( Adobe Community Expert )

  • Uwe Laubender commented  ·   ·  Report

    Another note on the issue:
    This is a CRITICAL bug.

    Users should be able to test correct URLs from the Hyperlinks panel as soon as the "green light" indicates that InDesign sees no issue.

    Yet another important note for every ExtendScript scripter:
    Method
    hyperlink.showDestination()
    will get the same wrong result.

    However, exporting a page to PDF with the hyperlink included will not change the # in the URL.

    Regards,
    Uwe Laubender
    ( Adobe Community Expert )

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