Trackpad scroll issues with InDesign v15.0.2 on new MacBook Pro 16" 2.4 GHz 8 core processor 64GBmemory. .
InDesign v15.0.2 Trackpad is not scrolling well on new MacBook Pro 16" 2.4 GHz 8 core processor 64GBmemory. I just upgraded my equipment to top of line MacBook Pro. and bought the subscription to Adobe all apps. I have been using 2013 MacbookPro with CS6. My files are unresponsive in Indesign. I typically collage with 600+ photoshop images to make is single design on multiple pages. On my old system I was not running into problems except new OS was incompatible with CS6.
This is unacceptable. I called Adobe and they were not helpful.
Becky
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Becky
commented
After working with the escalation team on this issue, i have figured out that this is an issue with the document size only. I work with large documents, ie 40"x40" - 120"x 120" size pages, because I print large. In CS6 this was a non issue. now, the track pad treats these pages like they are miles long. If I shrink all the elements to fit onto a 16" document, the track pad works fine so the issue is not the number or size of the files that are linked. I do not want to edit all my files to smaller size. fix this please.
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Becky
commented
a second call to Adobe help and the stated issue is that the complexity of my file size is causing the trackpad issues. I can not believe that upgrading from CS6 to the inDesign 2020 I have lost so much performance. Is any one else running into this issue? Do I have to use a mouse in order to function at speed?