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  1. 14.0.3 Crashes and wipes all preferences (17th October 2019)

    4 votes

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    10 comments  ·  Adobe InDesign: Bugs » Crash/Freeze/Hang  ·  Admin →
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    Need More Info  ·  AdminSanyam Talwar (Senior Lead Software Engineer, Adobe InDesign) responded

    We have released InDesign 2021(v16.0.0.77) with a lot of stability fixes. We recommend you upgrade to the latest version (if you’re not already on it) as it is more robust.

    If you still face this issue even after updating, please send the following information to santalwa@adobe.com:

    • Quit InDesign and create a backup of Preference and cache. Relaunch InDesign to observe if the preferences have been reset.
    • Next time when you encounter a crash, create a backup of Preference and cache prior to InDesign launch. If the issue is encountered, send the back up of preference and cache to the above mail ID

    —
    Adobe InDesign Team

    An error occurred while saving the comment
    FY commented  · 

    PS. I hope you all die slowly.

    An error occurred while saving the comment
    FY commented  · 

    EVERY ******* TIME InD crashes it resets preferences to default.
    I will sue you, enough is enough. Maybe collective lawsuit will make you more responsible for your product you lazy monopolists.

    FY supported this idea  · 

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