Publish Online Dashboard Fails to Show Analytics
The analytics information will not load for individual documents or in the overview tab for documents published online from InDesign. I have found this to be a problem on macOS Mojave and Windows 10 using multiple web browsers including Safari, Chrome, Firefox, and Edge.
When attempting to use view analytics or delete the online document, nothing occurs on the Document Trends page.
Jason
shared this idea
Documents published from InDesign 19.0 onwards will no longer support integrated analytics from the dashboard. You can integrate Google Analytics to track insights into your documents.
Analytics for documents published from the previous versions of InDesign will continue to be collected until November 30, 2024, after which no new analytics will be collected.
Refer to https://helpx.adobe.com/in/indesign/using/publish-online-dashboard.html for more details
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Adobe InDesign team
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Leyla Neilsen
commented
Same here - although my stats don't even load, just get this screen for hours.... Any fix in the workings?
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Kevin Kennedy
commented
I'm still having this problem three years later. Up until this year I've always been able to get analytics, though it would usually take several tries. I've now been trying every day for several weeks, and the analytics won't load. I welcome any advice!
