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Kevin Kennedy

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    Documents published from InDesign 19.0 onwards will no longer support integrated analytics from the dashboard. You can integrate Google Analytics to track insights into your documents.

    Analytics for documents published from the previous versions of InDesign will continue to be collected until November 30, 2024, after which no new analytics will be collected.

    Refer to https://helpx.adobe.com/in/indesign/using/publish-online-dashboard.html for more details

    Adobe InDesign team

    Kevin Kennedy supported this idea  · 
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    Kevin Kennedy commented  · 

    I'm still having this problem three years later. Up until this year I've always been able to get analytics, though it would usually take several tries. I've now been trying every day for several weeks, and the analytics won't load. I welcome any advice!

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