Bug details

Unable to export to pdf

Hi there, I am unable to package some of the InDesign files I am working on at the moment. It shows the error messages attached. Initially, it showed a conversion error however now this no longer shows and it just refuses to allow me to export to pdf and therefore package the document. I have no idea how to fix the issue as it doesn't give any indication at to why it isn't working which is super frustrating.

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  • Anonymous commented  ·   ·  Flag as inappropriate

    Hi guys, i'm having the same problem, if I try to export PDF X1, X3, X4, Standard!
    System macOS High Sierra 10.13. InDesign 14.0.1

  • Anonymous commented  ·   ·  Flag as inappropriate

    Hi guys, i'm having the same problem, if I try to export PDF X1, X3, X4, Standard!
    System macOS High Sierra 10.13. InDesign 14.0.1

  • Jemma commented  ·   ·  Flag as inappropriate

    Hi Anasulya,

    Thank you.
    The issue occurs no matter what I export to (PDF X1/X3 / PDF X4 / standard). I just sent you an email with a link to the packaged doc via Dropbox.

  • Anasuiya Gupta commented  ·   ·  Flag as inappropriate

    Hi Jemma

    Do you face the issue only when you export to PDF X1/X3 or with a standard set? Please try exporting with the default High Quality Preset or PDF X4 preset, and share the results.

    Also, it would be great if you can share the files with us at anasgupt@adobe.com. It will help us debug the issue.

    Regards
    Anasuiya Gupta

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