45 results found

1. InDesign Server taking long time to initialize

   SUMMARY
   Recently it's been taking longer than 5 minutes for InDesign Server to spin up a new instance when executed by Windows system. This issue appears to be user specific. 

   SYSTEM
   Operating system version: Microsoft Windows Server 2012 R2 Standard
   Processors: Intel Xeon CPU E5-2690 v4 @ 2.60GHz x 4
   Adobe InDesign CC Server 2017 12.0.0.81

   ISSUE:
   InDesign server seems to be taking a long time (> 5 minutes) during initialization.

   COMMAND:
   ./InDesignServer.exe -configuration [name] -port [number]

   OUTPUT:
   Initializing InDesignServer for port 57106: ================================================================================
   InDesign CC Server Version 12.0 x64 .
   Copyright 1999-2016 Adobe Systems Incorporated and its licensors. 
   All rights reserved. See the other legal notices in the ReadMe. ================================================================================
   Fri Apr 16 12:54:43 2021 INFO [server] Initializing
   Fri Apr 16 12:54:43 2021 INFO [server] Loading the application
   Fri Apr 16 12:54:43 2021 INFO [server] Scanning for plug-ins
   Fri Apr 16 12:54:43 2021 INFO [server] Registering 114 plug-ins
   Fri Apr 16 12:54:43 2021 INFO [server] Completing Object Model
   Fri Apr 16 12:54:43 2021 INFO [server] Saving Object Model
   Fri Apr 16 12:54:43 2021 INFO [server] Initializing plug-ins
   Fri Apr 16 12:54:43 2021 INFO [server] Calling Early Initializers
   Fri Apr 16 12:54:43 2021 INFO [server] Starting up Service Registry
   Fri Apr 16 12:54:44 2021 INFO [server] Executing startup services
   Fri Apr 16 12:54:44 2021 INFO [server] Using configuration indesign-manager-ws-configuration-slot-22 Fri Apr 16 12:54:44 2021 INFO [server] Initializing Application
   Fri Apr 16 12:54:44 2021 INFO [server] Completing Initialization
   Fri Apr 16 12:54:44 2021 INFO [server] Calling Late Initializers
   Fri Apr 16 12:54:45 2021 INFO [server] Image previews are off
   Fri Apr 16 12:54:45 2021 INFO [server] Server Running
   Fri Apr 16 12:54:45 2021 INFO [javascript] Executing File: C:\Program Files\Adobe\Adobe InDesign CC Server 2017\Scripts\startup scripts\ConnectInstancesToESTK.js
   Fri Apr 16 12:54:45 2021 INFO [javascript] Executing File: C:\Program Files\Adobe\Adobe InDesign CC Server 2017\Scripts\converturltohyperlink\startup scripts\ConvertURLToHyperlinkMenuItemLoader.jsx
   Fri Apr 16 12:54:45 2021 INFO [javascript] Executing File: C:\Program Files\Adobe\Adobe InDesign CC Server 2017\Scripts\converturltohyperlink\ConvertURLToHyperlinkMenuItem.jsxbin

   ANALYSIS:
   The application appears to be getting stuck either during or after executing C:\Program Files\Adobe\Adobe InDesign CC Server 2017\Scripts\converturltohyperlink\ConvertURLToHyperlinkMenuItem.jsxbin
   This issue is user specific. In this case, the user is the Windows system. When we launch the application as a different user we do not have this problem.

   ATTEMPTED SOLUTIONS:
   - Restarting the application
   - Restarting the server
   - Deleted user specific temp files in C:\Users<username>\AppData\Roaming\Adobe\Indesign Server<version><locale>

   OTHER
   It's worth noting that is problem seems to be very similar to this issue:
   https://community.adobe.com/t5/indesign/indesign-server-startup-memory-issues/td-p/11500657

   However, we removed the user specific temp files and the application continued to take a long time to initialize.

   SUMMARY
   Recently it's been taking longer than 5 minutes for InDesign Server to spin up a new instance when executed by Windows system. This issue appears to be user specific. 

   SYSTEM
   Operating system version: Microsoft Windows Server 2012 R2 Standard
   Processors: Intel Xeon CPU E5-2690 v4 @ 2.60GHz x 4
   Adobe InDesign CC Server 2017 12.0.0.81

   ISSUE:
   InDesign server seems to be taking a long time (> 5 minutes) during initialization.

   COMMAND:
   ./InDesignServer.exe -configuration [name] -port [number]

   OUTPUT:
   Initializing InDesignServer for port 57106: ================================================================================
   InDesign CC Server Version 12.0 x64 .
   Copyright 1999-2016 Adobe Systems Incorporated and its licensors. 
   All rights… more

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2. Indesign exporting PNG, colours look off

   Trying to export some PNGs with RGB colour for web but every time I export the colours look CMYK. Had no issues yesterday, haven't tweaked with any settings since. I saw they fixed the yellow streak bug but maybe now this is a new issue. Anyone else?

   Left, what it should look like. Right, what it keeps exporting as.

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3. IDS 2021 (16.x Windows) Locks up when loading indd file with missing font in paragraph style

   InDesign Server 2021 Windows Edition (16.x)

   We had several indd files that had a Paragraph Style listing a font that was not actually used anywhere in the document (no text in the file was using that font.). In other words, the Style said it used "font a", but there was never ANY text actually using "font a" in the file. "Font A" is a non-system font that was installed on the desktop. If you load the indd file in InDesign Desktop, no errors occur, and Preflight says there are no errors, as expected.
   If you remove the file from the desktop, and then open the indd file in InDesign desktop, you still get no errors and no preflight errors, even though the font is defined in the Paragraph style.
   If you then use COM to control InDesign Server (windows edition), and tell it to load the indd file. InDesign Server will lock up. No errors are shown on the console or event log, IDS just LOCKS UP..
   If you package the indd project and tell it to include document fonts, it will not include the font defined in the Paragraph style unless text using that font is actually in the document.
   I don't think InDesign Server should LOCK UP in this circumstance.

   We had this happen with some 60+ indd files, and it took a lot of trial & error to determine what actually CAUSED the lockup.

   To reproduce:
   1) Use InDesign Desktop to create an InDesign document.
   2) Define a Paragraph style using a font that is NOT installed on the InDesign Server.
   3) Define a text frame using that Paragraph style. Do not actually put ANY text in the frame.
   4) Save the InDesign document.
   5) Use COM to bind to an instance of InDesign server APPLICATION object (called "app" in this example.
   6) Use the APPLICATION instance to open the indd file in OpenCopy mode ((InDesignServer.Document)app.Open(<filename>, InDesignServer.idOpenOptions.idOpenCopy)
   InDesign server will never come back. It locks up.

   If you edit the indd file and change the Paragraph style to be a font that is actually installed on IDS, then the open returns an instance of the DOCUMENT COM object as expected.

   InDesign Server 2021 Windows Edition (16.x)

   We had several indd files that had a Paragraph Style listing a font that was not actually used anywhere in the document (no text in the file was using that font.). In other words, the Style said it used "font a", but there was never ANY text actually using "font a" in the file. "Font A" is a non-system font that was installed on the desktop. If you load the indd file in InDesign Desktop, no errors occur, and Preflight says there are no errors, as expected.
   If you remove the file from the… more

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4. Updated my Indesign to 15.0.3, now constant FREEZING, SLOW, NOT RESPONDING

   after updating to 15.0.3, I have had CONSTANT issues with Indesign. (and Adobe Acrobat Pro) . Receive a CONSTANT not responding message. Extremely frustrated. Cannot get my work finished. Things are taking more than double the time they should. Something as simple as turning a page can take a entire minute or two. Wish I never updated.

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5. IDS on Windows: Extreme slowness in ExtendScript execution via SOAP connection (with weird workaround)

   SETUP

   • IDS Server 14.0.3.433 running on Windows Server 2019 (build 17763.864)

   • Local connection using "sampleclient.exe"

   • Two test scripts (attached):
     Slow script: "adobe-ids-win-slow.js" (approx 275 KB in size)
     Fast script: "adobe-ids-win-fast.js" (approx 275 KB in size)

   PROBLEM

   There are two scripts to compare. They are both of identical size, does nothing but declare a variable and return a string value. However, while execution of one of the scripts take a fraction of a second, the other script typically runs for > 10 seconds before completing.

   TESTS AND OBSERVATIONS

   1) This takes excessive time to run (typically 13 seconds on my test machine):

      C:\Users\Administrator\Desktop>"c:\Program Files\Adobe\Adobe InDesign CC Server 2019\sampleclient.exe" -host localhost:8190 c:\Users\Administrator\Desktop\adobe-ids-win-slow.js
      Script result (std__string): Done
   

   2) This completes quickly (typically in less than 0.1 seconds):

      C:\Users\Administrator\Desktop>"c:\Program Files\Adobe\Adobe InDesign CC Server 2019\sampleclient.exe" -host localhost:8190 c:\Users\Administrator\Desktop\adobe-ids-win-fast.js
      Script result (std__string): Done
   

   3) Adding the "-server" flag to the slow test will make it run fast, since the script isn't passed via SOAP but instead evaluated directly from local disk. This tells me the parsing of the ExtendScript statements isn't slow in itself so the difference seems to lie in the SOAP request handling.

   4) Now a really weird part: removing the very first space (before the comment on line 1) in "adobe-ids-win-slow.js" makes it run almost as fast as the fast script when repeating test 1) above. It turns out that "adobe-ids-win-slow.js" MUST start with a /* */-style comment in the very first byte to run fast; adding the space back, or removing the comment completely, makes it evaluate slowly again. I've tried other tokens such as semicolon, //-style comment, curly brackets etc but none had the same effect.

   5) In contrast to the change in 4), adding spaces before the comment, or removing the comment entirely, from "adobe-ids-win-fast.js" makes no difference in its evaluation performance.

   6) Another strange discrepancy is that even when "adobe-ids-win-slow.js" is modified to run fast using the change described in 4) above, the speed is still slower than the "adobe-ids-win-fast.js" variant. They both declare a string of same length but the data INSIDE the string is different, but while "adobe-ids-win-fast.js" completes in < 0.1 seconds the modified "adobe-ids-win-slow.js" takes closer to a full second.

   7) All of the tests above run at good speed (less than a second) when connecting to IDS 14.0.2.324 on macOS (tested with Catalina 10.15.7). The minor difference in speed between the slow and fast scripts seen in 6) is still present though, but is again eliminated if the "-server" option is used.

   OTHER COMMENTS

   I tried running Microsoft's Windows Performance Analyzer to capture what the slow IDS is doing during the long wait. I found that the overhead is located in calls from AFL (Adobe File Library) to the NT kernel, but without debug symbols I couldn't pinpoint it in more detail. My totally unconfirmed suspicion is that gSOAP/2.7 (as returned in the "Server" HTTP header in IDS connections) is applying some content sniffing to detect encoding, data format or other properties of the inlined script, but why this would only take place on Windows is a mystery, and it's also odd that the initial code comment would short-circuit this and improve performance dramatically.

   I've also tried disabling various Windows Security settings (Firewall, Virus & Threat Protection, Exploit Protection etc) in case that was interfering with network I/O but I've not found any improvement in that area.

   The slowness is not inherent in "sampleclient.exe" either since the root problem was first observed using our own HTTP client, as was the weird workaround of adding the comment string. I'm just using "sampleclient.exe" here to set up a self-contained test case.

   SETUP

   • IDS Server 14.0.3.433 running on Windows Server 2019 (build 17763.864)

   • Local connection using "sampleclient.exe"

   • Two test scripts (attached):
     Slow script: "adobe-ids-win-slow.js" (approx 275 KB in size)
     Fast script: "adobe-ids-win-fast.js" (approx 275 KB in size)

   PROBLEM

   There are two scripts to compare. They are both of identical size, does nothing but declare a variable and return a string value. However, while execution of one of the scripts take a fraction of a second, the other script typically runs for > 10 seconds before completing.

   TESTS AND OBSERVATIONS

   1) This takes excessive time to run (typically 13 seconds on my test… more

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6. can't open file format psd, jpeg or in design file

   in design will not open my jpeg files and I'm using the latest of in design cc 2021

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7. I have paid from 12 months and I can't use adobe InDesign
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8. nDesign 2020 fonts don't work

   When working with InDesign 2020, fonts that are installed on the system, go missing - I HAVE THE SAME ISSUE and its very frustrating and wastes a lot of time -

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9. Logging me out repeatedly while I'm working
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10. Backup

    I recently lost an important job that I developed in InDesign, due to failure in the external hard drive. I use other programs that make automatic backups and that create a backup copy of the file, thus making it possible to recover lost work through an automatic copy made by the program. Would it be possible to have this mechanism in InDesign?

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11. Infinite loading menu

    My indesign application will not load after launching the app how can this be fix?

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12. Mcafee activate product key

    if you are looking for mcafee product key then you can simply visit our website where we cover the full process to get product key.
    for more help, you can call our technical assistant.we are 24*7 available for our users. https://e-mcafee.com/activate/

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13. fonts activate

    Indesign 15.0.1: Hello, I have the same problem. Adobe Fonts don´t load. When I click to activate a font it changes icon to "activating" but it never activates.

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14. flash 2020

    With Flash ending in 2020. What is going to happen to the feature to export an interactive workbook?

    I have tested and exported as an HTML but the site still asked me to use Flash. The look and interactive abilities where not there. It was a grey screen.

    What is an alternative way to export an InDesign file to have the same abilities of an interactive workbook? (same look and interactive buttons)

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15. Working with files from a very fast server,

    We are having issues with using files on server with someone who has a file open in indd and while watching their own computer screen see someone else actually changing text in the file on their computer. How is this possible, we never had this problem before until 2 weeks ago. I thought that when the first person opens a file and the ldbk file is created, only the first person has full access. Everyone else would then have read only access?? Help? By the way we have been using this method for 14 years without issues until now>>

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16. Symbol Font Character Set Alt Codes not working

    Symbol Font Character Set Alt Codes not working.
    Some Alt Codes Short Cuts not working in Indesign, but the same font is working fine in Pagemaker, Adobe CC Acrobat DC Pro, Coreldraw, Microsoft Word, and all other applications, but not working Photoshop, After Effects, Premiere Pro as well as Indesign CC.

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17. Symbol Font Character Set Alt Codes not working

    Symbol Font Character Set Alt Codes not working.
    Some Alt Codes Short Cuts not working in Indesign, but same font is working fine in Pagemaker, Adobe CC Acrobat DC Pro, Coreldraw, Microsoft Word and all Other applications, but not working Photoshop, After Effects, Premiere Pro as well as Indesign CC.

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18. Symbol Font Character Set Alt Codes not working

    Symbol Font Character Set Alt Codes not working.
    Some Alt Codes Short Cuts not working in Indesign, but same font is working fine in Pagemaker, Adobe CC Acrobat DC Pro, Coreldraw, Microsoft Word and all Other applications, but not working Photoshop, After Effects, Premiere Pro as well as Indesign CC.

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19. The operating procedures are not smooth, often pause

    In version 14, all the operating procedures have become unsmooth, often paused, and sometimes even have to wait for more than 30 seconds!!? I am sure that my hardware device has high-performance computing power.

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20. Brand new computer. Worked great for 2 days and today InDesign not opening and I'm on deadline.

    InDesign not opening. My system has more than enough on the requirements and was working super fast for 2 days. Now, InDesign not opening. On a magazine deadline.

    What is happening??? Pay $600 and can't use the program 2 days in? Are you kidding me? This didn't happen with my CS version!

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