Cannot open 10 year old file using InDesign
I wanted to complain about the fact that I cannot open an ID-file created in 2011 using an 2021, just updated program (16.1-version), even though I need to pay for it a lot. I am working as a volunteer for a non profit organisation that operates worldwide. I am translating materials. Our organisation is small so it takes time to do the translations. How dare you change the systems so that I have less than 10 years time to benefit from the files that others in Europe have created. I think this is pathetic and greedy. Now I need to take time to recreate the template for myself that I could have got ready from our central office. This is so stupid and wrong. And by the way, it did not help to save the file as a idml-file and open it again. Why is it that updating programs always causes so much extra work for your customers? So annoying and frustrating.
Taina Paivinen
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Taina Paivinen
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My previous complaint about not being able to open 10 years old InDesign file with 2021 version was unnecessary, because what your Adobe Help Center guy called Sunil told me was not correct. There was a problem with the file (sheets were locked), not with the updated program. I wish the help center would not tell something that is not true! I attach this misleading chat comment from him.
