Adobe InDesign: Bugs

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  1. Version of Adobe InDesign, InCopy or InDesign Server
  2. Steps to reproduce the issues
  3. Expected result
  4. Actual result
  5. Test file, screenshot, video or GIF capturing the issue (optional)

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  1. Unable to launch Adobe InDesign as you do not have sufficient permissions to access the preferences folders.

    I can't even open InDesign anymore, I keep getting an error message that says "Unable to launch Adobe InDesign as you do not have sufficient permissions to access the preferences folders. Ensure that you have appropriate permissions and then restart Adobe InDesign." I've changed permissions on every folder and file to "Read & Write" that I thought would help make it work but nothing is working. I was trying to open the latest version of ID, even undownloaded and tried using CC 2017 to no avail. I need this fixed ASAP.

    MacBook Pro (15-inch, 2017)
    MacOS High Sierra Version 10.13.3

    18 votes
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      24 comments  ·  Crash  ·  Flag idea as inappropriate…  ·  Admin →

      Please follow the following steps to resolve the issue:
      Go to Terminal (Go→Utilities→Terminal.app)
      Execute the following command on terminal to provide permission –
      1. sudo chmod -R 777 /Users/username/Library/Preferences/Adobe\ InDesign
      2. sudo chmod -R 777 /Users/username/Library/Caches/Adobe\ InDesign
      3. sudo chmod -R 777 /Users/username/Library/Application\ Support
      where “username” is the user id with which you are logged in.

      Refer to article for more information – https://support.apple.com/en-us/HT203538

      If the issue is not resolved after following the above steps, drop a mail to santalwa@adobe.com.

      Thanks,
      InDesign Team

    • InDesign crashes

      InDesign 14.0.1 MacOS Mojave

      Program crashes every time I open it, with any file. It tried to recover the last file it opened but nothing works.

      Tried: erasing prefs, cache, dumped the Recovery files, Uninstall, Reinstall. Still having the same issue. This is happening on two of my Computers at work.
      Tried the same solutions on both computers and still having the same crash issues.

      PS: Program was working OK yesterday, 1-8-2019.

      1 vote
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        1 comment  ·  Crash  ·  Flag idea as inappropriate…  ·  Admin →
      • Fermeture du logiciel INDESIGN avec l'outil Ligne

        Indesign 14.0 (x64) - Windows 10 pro x64 - Core i7 4770k - 32Go DDR3

        Bonjour, juste après avoir utilisé l'outil LIGNE, le logiciel se ferme. cette panne est arrivée avec la dernière mise à jour.
        Merci de votre retour.

        1 vote
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          1 comment  ·  Crash  ·  Flag idea as inappropriate…  ·  Admin →
        • Crash ID2018 with a right click

          InDesign 2018 (latest update) on macOS Sierra (latest update) crashes when right-clicking a text box with Apple Magic Mouse. Text box could be empty or full, same result. Help please!

          1 vote
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            2 comments  ·  Crash  ·  Flag idea as inappropriate…  ·  Admin →
          • high sierra 13.5

            I have a MacBook Pro 2018 and upgraded my OS to 10.13.5 last week. Ever since upgrading to High Sierra originally I had some issues with the program freezing when my computer was running lots of programs. However, after upgrading the OS last week now Indesign has become almost non-functional (I have CC v. 13.1 ). Every time I click to simply type or scroll pages the colour wheel spins and it takes literally minutes to make a single click.

            I have restarted my computer, tried using different files locally on my machine and an our company server. Documents with…

            2 votes
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              1 comment  ·  Crash  ·  Flag idea as inappropriate…  ·  Admin →
            • InDesign 2018 13.1 crashing when saving back to Studio Server

              We've just updated our studio with new macs, running High Sierra Version 10.13.4 and the most recent InDesign Version 13.1.

              When we open a .indb document and edit one of the individual .indd files within it and attempt to save back to our Studio NAS drive/Server on our ethernet network the program crashes, corrupts the entire file and makes no effort to restore the file.

              We are also running our old Macs, on Yosemite 10.10.5 with Indesign 2017 and have not experienced this issue at all for the 7 years we have used these machines.

              We’ve looked on various forums…

              2 votes
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                0 comments  ·  Crash  ·  Flag idea as inappropriate…  ·  Admin →
              • AIGPUSniffer

                Indesign will not open a new or existing file... The AIGPUSniffer open but will not open a InDesign file. I am on a Mac running High Sierra 10.13.4

                Adobe InDesign CC 2018

                1 vote
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                  0 comments  ·  Crash  ·  Flag idea as inappropriate…  ·  Admin →
                • Indesign freeze my iMac when launching

                  I can't launch InDesign. It just freeze my entire computer and I am forced to restart the iMac. Any idea?

                  I reinstalled it and it didn't make any change...

                  1 vote
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                    2 comments  ·  Crash  ·  Flag idea as inappropriate…  ·  Admin →
                  • Beachball on start, takes 2 force quits before fully starting

                    When I start InDesign 13.1 on macOS 10.13.4 it take 3 attempt. I have to force quit the first two attempts because it almost always beachballs. Then on the third attempt it finally works. This behavior is pretty consistent. Sometime I completely restart the computer. Other times it take longer to start.

                    1 vote
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                      1 comment  ·  Crash  ·  Flag idea as inappropriate…  ·  Admin →

                      Hello All,

                      We have fixed a number of crashes with InDesign’s latest Nov’18 update.
                      Please download the latest InDesign version (InDesign CC 14.0.1) for the fix.

                      List of crashes and other issues that have been fixed with the update can be found at the below provided link:
                      https://helpx.adobe.com/indesign/kb/fixed-issues.html

                      If you are unable to see the update yet, go to Creative Cloud application, click on the context menu on the top right and click on Check for App Updates.

                      Regards,
                      InDesign Team

                    • Not responding at update changes Indesign and Incopy in same time

                      When have modifieds attributes indesign for incopy, if a user click on "update design" in Incopy and the process of update changes assignments is running in Indesign, the Incopy and Indesign crash!

                      1 vote
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                        0 comments  ·  Crash  ·  Flag idea as inappropriate…  ·  Admin →
                      • Changing Document Size

                        When I click OK to make my changes to the document the application crashes. I am able to preview the changes but that's it. I have tried restarting the application, restarting the computer. I can't seem to find anyone else with this issue.

                        Running:
                        Adobe InDesign CC 13.1
                        Mac OS 10.13.4
                        Macbook Pro 2015 2.8 gHz i7

                        1 vote
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                          0 comments  ·  Crash  ·  Flag idea as inappropriate…  ·  Admin →
                        • copy multiple text-frames > crash

                          When I try to copy more then one text-frame InDesign (latest version, Mac, El Capitan) crashes.

                          Sad to say that this does not happen in every document (but in more than one), so it's hard to find the cause.

                          1 vote
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                            0 comments  ·  Crash  ·  Flag idea as inappropriate…  ·  Admin →
                          • InCopy Assignments Updates Crash InDesign

                            I have an InDesign book file housing several InDesign files that are news page documents with InCopy assignments. When I open the .indd files from the .indb file and a story has been updated (update links dialogue) when I click on "update links" InDesign crashes. I've clicked "don't update links" and it doesn't crash. However, when I go to the page that needs updating and I click update in the assignments panel, InDesign crashes.
                            This all happened before and after I reset my InDesign preferences.

                            3 votes
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                              1 comment  ·  Crash  ·  Flag idea as inappropriate…  ·  Admin →
                            • QuickApply crashes if an image is placed in a table

                              Version: InD CC 2017 (and previous)

                              Steps:
                              1. Create a table
                              2. Place image in a cell (linked or embedded)
                              3. Command-Enter (attempt to open quickApply)

                              Expected result:
                              No crash

                              Actual result:
                              crash

                              File attached

                              If images are placed in a table cell, InD crashes when using QuickApply.

                              1 vote
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                                1 comment  ·  Crash  ·  Flag idea as inappropriate…  ·  Admin →

                                As confirmed by the user, the issue is resolved after upgrading to the latest version InDesign CC 13.1.

                                If you are unable to see the update, go to Creative Cloud application and click on the context menu on the top right and click on Check for App Updates.

                                Thanks,
                                InDesign Team

                              • InDesign 2018 still crashing when updating in links panel after 13.0.1 update

                                InDesign 2018 still crashing when updating in links panel after 13.0.1 update. Running Mac OS High Sierra. It's one thing after another since updating to 2018.

                                3 votes
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                                  2 comments  ·  Crash  ·  Flag idea as inappropriate…  ·  Admin →
                                • Crashing

                                  Updated to High Sierra and Indesign 2017 is crashes on start up of large files?

                                  3 votes
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                                  • 1 vote
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                                    • ID CC crashes when edit original is clicked from right-click context dialog in Win 10

                                      Running CC 2017.1 on Win 10 with tons of memory. After ID has been running for a couple of hours and I right-click edit original on a l inked AI element it instantly crashed. However, choosing edit original from the links menu does not crash. Have deleted cashes and recovery, turned off plugins. Nothing works. See attached error message.

                                      1 vote
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                                        0 comments  ·  Crash  ·  Flag idea as inappropriate…  ·  Admin →
                                      • Issues with quick apply

                                        Quick apply is very slow the first time that you've opened it after a while. In addition, if you switch to another document that you haven't viewed in a while and you click quick apply, InDesign crashes.

                                        1 vote
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                                          2 comments  ·  Crash  ·  Flag idea as inappropriate…  ·  Admin →
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